dedication and determination
Community Support Worker (Former Employee) – Holden Hill, SA – 30 September 2014
A typical day at work was basically getting into work around 8am then once our Keyworkers allocated clients to us we would then call each client that we had for the day (up to 4 clients per day) and arrange with them what time we would or should come. We would then check the diary to see of any appointments with them and such. Grab their medication and money/cheques if we were taking them shopping. Typically we would be out for most of the day.
I learned alot working with Exceptional Needs and it was slightly different to my last job at The Salvation Army as in this job I was a Community Support Worker where I was out there in the Community every day including weekends. Where as my job role in Salvation Army was more Case Management so I was for the most part in the office. So being around these clients day in day out for the day, I was always learning new things.
Management and my co workers were all dedicated and caring people. It was a real pleasure working with each and every one of them as they all brought something different so I was always learning new things from them as well. If i had a query of some sort, there was always someone to help me out. I loved going to work.
The hardest part of this job was when we were in a scary situation with clients that suffered with poor mental health. This was hard because no matter how much you wanted to help them and let them know that we were there to help, they just couldnt see it. At times we were abused and many threats made towards us but i really appreciated our "no retreat" policy because no matter what we always went back, which at most times made them realize that we really did care. It was very difficult to see them suffering with such bad mental health and feeling helpless.
The most enjoyable part of the job was when we would be involved in success stories. It may just be someone didnt go to gaol or another person got to visit their children or someone moving into their new home. It was a pleasure to be involved in and being there supporting them in that moment of happiness for them. To know that you made someone laugh or smile was a good enough reason for me to get out of bed and go to work knowing that there was every possibility that that would happen again.