4.1 out of 5 stars.
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ANZ Employee Reviews

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4.0Work–Life Balance

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Productive and collaborative workplace

Featured review

ANZ selected this as a representative review
Welcoming and friendly environment with a large emphasis on work place culture. Staff are super helpful and supportive, willing to answer any questions you have or show you new skills. Collaborative working environment keeps you very productive and helps you build quality relationships!
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Good place

My team is good. Manager is supportive and colleagues are helpful. System and process has room for improvement. Overall recommended place to work.Flexible working environment.
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ANZ insights

Based on 6 survey responses
Areas for improvement
  • General feeling of work happiness
  • Support from manager
  • Sense of belonging

Customer protection team going downhill quickly

I used to love my job as a digital fraud detection officer until it became a call centre. Its good that they were able to tighten the rules to create a greater likelihood that Falcon will pick up on fraud, but what it did was reduce any actual investigation that used to be required and simply became ticking boxes and answering calls. The role basically became a call centre role without being called that, and they started to focus on quantity rather than quality, and heaven help you if you still wanted to produce quality and took longer to complete tasks so that your productivity is lower than others that don't spend the time double-checking and completing all required tasks. Sure, I could be quicker if I just locked everything and put it off for someone else to follow up, but I didn't want to work like that. The micromanaging became debilitating and so stressful. The rotating rosters are ridiculous and are not work life balance at all. All in all I wouldnt recommend working there.
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Demanding with low pay

The people that I’ve worked with are great but the whole business structure is horrible. Most branches are understaffed and to meet deadlines you need to work overtime. The pay does not translate to the amount of work you do.
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Laid back people but hard work.

Great office culture, tough work but gets easier with progression, very stat driven, you'll get all the support you need and always will get help when requested.
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Good Company

Great place to work. People are great and lots of room to grow and progress. Always a lot of on the job learning and support. Good if you want want to make a career in Banks.
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Ok workplace, lots of unpaid overtime if you don't balance. Pay isn't the best considering it is one of the big 4 banks. Managers don't manage, never taking accountability for their actions
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Good place to work but not to grow

ANZ is a good place to work with excellent culture, specially if you are in ANZx. However, opportunities to grow are rare and you aren’t allowed to move from a role if you haven’t been in your current role for at least 12 months. Also, pay raises are hard to come by. They would rather pay almost double to a new hire than pay more to keep a current employee. It’s best to leave and come back
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Fun workplace and collleagues

Overall a good place to kick start banking career, but don’t get too complacentPros - Paid overtimeGood overtime hoursGreat team Cons - Slow growthMinimal uniform offered
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Competitive and active environment

There are many pressures while working at ANZ. However, those trainings are worth in the long run. They also pay decent pay, and my coworkers are friendly as well.
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Terrible in every way!

Forced to do tasks untrained for,and constantly not admitting to present pressures from managers,like ques out the door then saying it's not that busy


Got out of banking industry permanently


Got out of banking industry permanently
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Not too bad

Unless you’re a manager/senior/home lender, you need to be multi skilled as a bank consultant e.g. telling, opening accounts, deceased estates, power of attorney, business banking, calling leads - and consultants don’t get paid enough for all of this, unlike home lenders or business specialists who primarily focus on one area. Customers are tough and abusive, need to have thick skin. Customers are very much stuck in their ways and refuse to learn. Most teams and managers I’ve worked with have been awesome which I’m lucky, as I know some teams aren’t as good. But everyone I’ve met in the business so far has been great. Pay is alright, as I said consultants need more but higher ups seem to be on decent money if you can climb the ladder. Look, good place to learn new skills and knowledge, great to meet new co-workers, however the customers can be very tough to deal with and the pay isn’t the best. Make your own fun because the job is quite boring.
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Good learning Experience

Training was good and staff friendly. I was provided with a good salary for the role and enjoyed my time there. I would work there again if I found another position.
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Nice work environment

Great working place. Alot of diversity at the workplace. Enjoyed working in a team and learnt alot from other team members. Enjoyed the social events as well
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Good work life balance

manage stress , learn more great knowledge,great team lunches and more benefits, less pay but working more hours, management is not helpful and very disheartened people


Free lunches


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Very pushy and always pushing you to sell their products

It was so chaotic going from telling once or twice a week to consulting as you no sooner start doing something for a customer and then the next day you would be on the teller again. This takes time away from being able to help customers and makes the whole process longer. Telling should be one job and consulting another


Training to advance your career


Long hours
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Good placd

Good place to learn and work. Had good 2 years of working there. Had to leave because of finding a job in government sector in my core area overall it is a good place to work
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Unrewarding culture where you don’t get recognised for performing beyond your role

Its a shame that I’ve wasted several years for my life being baited for a role that they never offered regardless of the commitment and effort put.During the first year being a Personal banker was promised by several different leaders for full time hours, instead once an opportunity came they hired someone new, with zero experience in banking. Abusive environment from management, fellow staff members and especially unsatisfied customers. To top it all off low salaries compared to what you will get from a different bank or company for the same role with less workload.


No account fees (its a joke)


Stressful environment from peers, management and customers
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A great journey

A great journey with ANZ. Kind manager and team, a lot of perspectives and knowledge for the financial environment. I highly recommend ANZ and the job.
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Awful experience- bullying from management rife

An awful experience that I wish I didn’t endure. It was a very sales driving no care place with very little ability to earn due to processes being geared towards upper management renumeration


Free uniform


Long hours no overtime
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Productive work place

Culture was good, Management quite good sometimes. Hardest part is when you are not listening or welcoming opinion. Management keeps changing most of the time. New personality to adjust to.


Free lunches and overtime


long hours and hectic
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Overall rating

Based on 1,259 reviews

Ratings by category

4.0 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
3.8 out of 5 stars for Job Security/Advancement
3.7 out of 5 stars for Management
3.9 out of 5 stars for Culture

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