A typical day was structured. I'd log in, take calls from customers, and have scheduled breaks for my day. I learnt a fair bit in this role regarding Australian mortgages and lending requirements, interpersonal skills, teamwork and bonding skills, patience and tolerance, to name a few. Management changed on the regular due to development and promotion opportunities, and most the time there was disruption to the team culture, but everyone brings something new. The culture of the workplace could be draining as a lot of the time, you're dealing with distressed customers who make that very clear to you. I would say that was the hardest part of the job, and working very late shifts to align with Eastern Australian time. The most enjoyable part of the job was being in a young, fun and diverse team.
Social outings and team culture
Late shifts and lower wages