current disconnect to true Customer service culture
Teller- Bank Manager- Project Manager (Former Employee) – Sydney ,Melbourne , Illawarra Sth Coast – 3 June 2018
Once an amazing place to work for! Now more disgruntled workers than happy ones based on having many acquaintances over 26 years of service.
Training plentiful, targets mismatched to reality, coaching brutal, no appreciation for long term experienced yet flexible staff.
Get a feeling its out with the old & in with the new staff regardless of valuable input to customer insights, relationships built & returns for the business.
Management robotic, no humanity shown. Shame to see some good people turn this way, I think it helps them to have a lack of conscience to deliver on the new agendas in Banking.
under value staff & clients