Apple Employee Reviews
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Great place to work, customers ruin it sometimes
Technical Advisor (Former Employee) - Work from Home - 18 May 2022
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The most useful review selected by IndeedApple is a great place to work with many opportunities for growth, great emphasis on worker well-being, and a feeling of support among colleagues. Taking calls all day isn't hard work, but dealing with disgruntled customers and combating their various levels of technical understanding becomes tiresome and frustrating. Call duration goals are drilled into you at Apple, but there is a general understanding for the many circumstances they can't be met. This role will require absolute understanding and a firm grasp of good customer service.
Pros
Fair pay, great benefits, healthy workplace environment, flexible
Cons
Customer interaction experience can fluctuate, metric targets can cause some stress
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So much fun and inspirational
Specialist (Current Employee) - Perth WA - 12 May 2022
I’ve had so much fun working here and it’s a great team to be part of. Apple truly is being apart of a big family. Everyone supports each other to grow and learn.
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Great team
Technical Expert (Former Employee) - NSW - 13 March 2022
I learnt a lot about customer service. Got to know some amazing people. I just wish that a company that makes such huge profit could pay better salaries.
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Stressful and competitive but perfect for the right person
Specialist (Former Employee) - New South Wales - 7 March 2022
Liked working at Apple but no work life balance as you had to work most weekends, and didn’t have a set 5 day roster for full time. At times it was really busy and felt understaffed, and most people felt overworked and burned out. I recommend Apple to work, you will learn a lot, make amazing friends and if you don’t stY there it will look incredible on your resume for future opportunities, just also look after your mental and physical health at the same time.
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Productive and fun workplace
Technical specialist (Former Employee) - Perth, western Australia - 1 February 2022
Great place to work at. Great work/life balance. Pay is reasonable. Friendly staff and management too. Supportive and fun environment. Great opportunities for advancement
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Overall a good experience
Technical Specialist (Former Employee) - Castle Hill NSW - 14 January 2022
I enjoyed my time working here while studying and it is a good part time job. There is career progression as long as you work hard and focus on your work. Good benefits and fairly good work culture and people.
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Awesome place to work
Retail Specialist (Current Employee) - Robina now Hornsby - 3 December 2021
Apple is an amazing & very special company to work for. I have worked for the company for over 6 years & I love it. Great teamwork & awesome benefits.
Pros
Awesome team
Cons
There is none!
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Very great
Phone Operator (Former Employee) - Noble Park North VIC - 29 November 2021
ep – also look for any warehouse jobs that are going out on the mines. The guys that I know who work at our warehouse like their jobs, they receive all of the goods that come in, distribute them to the various workplaces as well as running their own stock. They are kept busy without flogging their guts out
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Was great for the first 3 years
Sales Specialist (Former Employee) - Robina Town Centre QLD - 13 March 2021
Has changed so much and not for the better! Care factor for team members has gone to 0%.. If you do want to climb any ladders you get forgotten about.
Pros
You do get some good perks
Cons
Pay isn’t great for all the work you do.
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No support
Senior technical support (Former Employee) - At home - 24 February 2021
If your in to troubleshooting it’s a great job but if you get stuck be prepared to be on your own. Be prepared to be told to ignore non - related dissatisfied surveys only for them to tell you to improve your survey returns. They pretend to care about your well being but when you really need help, no one is there.
Pros
Employee purchase discount
Cons
No choice of hours, poor management on every level, once you reach the top of the support ladder there’s no place to go but back down.
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Jobs at Apple
More about putting on a show for people
Customer Service (Former Employee) - Penrith NSW - 9 February 2021
All about that the customers think. They give you some nice perks but one negative from a customer no matter what about and you get in strife. Strict about things you should say . A bit up themselves tbh
Pros
Free lunches sometimes
Cons
Overworked sometimes
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I saw the decline right before my eyes
Specialist (Former Employee) - Canberra ACT - 4 February 2021
I must have come in during the golden age, as the store was run so well. However as a the store manager left everything went downhill. Hiring, management, and expectations all changed and by the end of it I don’t know anyone who enjoyed coming to work.
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Busy high stress work environment where only the favourites are given opportunities
Specialist (Former Employee) - Fountain Gate VIC - 29 December 2020
After working for the company for nearly 10 years you would think it would mean something to your management team - it doesn’t. They hide behind cleaver wording, “rewards” and cult like credo. As soon as you start to ask questions you’ll be socially cast out. Only those that drink the cool aid are rewarded. They’ll dangle job opportunities in front of you to get you to push extra services and get better results only to offer it to someone else. The customers are rude and entitled and Apple lets them behave that way. They sell you this beautiful dream of working for this amazing company but all you will get is lies. Don’t bother applying if you don’t fit the social norms for how a person should look. The fatphobia in that place is insane, you’ll never just be going to work and doing your job they’re always having some kind of “health” competition rewarding you for weight loss, working out or meal planning with blankets and water bottles. Don’t expect to have accomodations made of you are or become disabled or chronically ill. I became disabled towards the end of my time with Apple, I had expected they would allow me to do light duties or to switch my position to one that wouldn’t cause me to be in constant pain and they didn’t. I had to go to HR and get a third party involved and it still wasn’t good enough. Work life balance? Apples never heard of it. As a full time employee you are expected to be available 7 days a week 24 hours a day. You will be rostered 5-6 day shifts frequently, late nights and weekends. It’s almost impossible to get time off even if you apply months -
Pros
Sometimes there’s free food
Cons
Everything else
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Well paid but Apple aren't loyal to Anyone
Engineering Manager/Education Accounts Manager for Western Australia (Former Employee) - Sydney then Perth - 29 September 2020
The only Apple Systems Engineer/Education Accounts Manager in Western Australia. Enhanced Apple's reputation in the technical arena and consistently achieved outstanding sales in the education space. Dumped after five highly productive years as soon as I had a temporary medical issue.
Pros
Good salary
Cons
Absolutely no loyalty to employees.
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Do it. You won't regret it.
Specialist (Former Employee) - Chermside QLD - 27 August 2020
Fun place you work. High energy and happy. Great times. Many different areas you can progress in. No two days are the same. The space out the back is very small though.
Pros
Great support.
Cons
Non consecutive days off.
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Excellent
Product Specialist (Former Employee) - Sydney Australia - 26 August 2020
Excellent company to work for! Great benefits and work culture. Flexible work life balance, staff are treated fairly with room to grow and develop in areas that are of interest.
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Cool benifits
Ambassador (Former Employee) - Sydney NSW - 26 May 2020
Love working at Apple. People there are great to work with. Management is fantastic. Love working with a company that champions the employees as much as the customer.
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Productive
RETAIL SPECIALIST (Current Employee) - Sydney NSW - 18 May 2020
Love working at Apple. People there are great to work with. Management is fantastic. Love working with a company that champions the employees as much as the customer.
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Don’t work for Apple
Inbound Tech Support (Former Employee) - At home - 18 May 2020
If you want stress go for it
No support
Managers are bullies
They should be sacked
No empathy
No compassion
No humans work for Apple
They are like robots
Micro managed to ridiculous heights
This company sounds like a dream to work
Work for
It ain’t
Find a job elsewhere..
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Apple is an equal opportunity employer
Technical Support Representative (Current Employee) - Adelaide SA - 15 May 2020
As a Technical Advisor working from home is always a bonus.
Apple offer full training and support their staff better than any employer I’ve worked for.
It can be isolating if you’re a hands in people person. However every job has its benefits and downfalls. It’s a matter of personal opinion.
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An opportunity of a lifetime
Technical Specialist (Former Employee) - Canberra ACT - 13 May 2020
I loved my entire time there at the Genius Bar especially! Great remuneration and employee benefits and management support. Mental health is also regarded very seriously and the work culture is amazing.
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Ask a question about working or interviewing at Apple. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.8 out of 5 stars for Work/Life Balance
4.1 out of 5 stars for Salary/Benefits
3.7 out of 5 stars for Job Security/Advancement
3.7 out of 5 stars for Management
4.1 out of 5 stars for Culture
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