Apple
Apple Employee Reviews
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Might be the job for you...
Technical Support (Current Employee) – Brisbane QLD – 19 June 2018
If you can balance the responsibility of working from home and organizing it around your life. It's the job for you.
They enjoy people who are very disciplined and motivated!
Overall it was enjoyable just customer service was not for me.
They enjoy people who are very disciplined and motivated!
Overall it was enjoyable just customer service was not for me.
Productive, Fun and great workplace but let’s be real.
Technical Specialist (Current Employee) – Brisbane QLD – 25 May 2018
You get to work with great like minded and energetic people and the technology is amazing, however their is a big culture of favouritism with managers and co-workers. When a new role or position opens up they will hold “interviews” but the managers will already have their favourites picked to fill the roles.
Hours and rostering is all over the place, if you want more hours or wish to swap a shift you have to talk with a fellow co-worker to if they are willing to sacrifice their hours. They have a lot of part time staff working a average of 4-5 hours for a average shift and very few full time staff on the store floor. And for the hours you work a fortnight you get very little in terms of pay, for example a Coles Employee earns more in their weekly pay cycle per hour than a Apple Retail Employee in their Fortnightly roster per hour. Best way of describing a part time Apple Store member is a overworked casual for half the pay.
Management in Apple Retail needs to be worked on or reworked completely, when a manager is needed for support in a difficult situation/ escalation they are either in the office or hiding somewhere else. For a Technician if you find nothing wrong with a customer’s device that has no issues with hardware or software the manager will override your decision and replace that device, this leaves the technician questioning their training and their ability to do their job effectively. And in terms of time off, managers always seem to get time away for a trip overseas or a weekend away and upon returning to work they brag about it in front of staff.
The pros more... of working at a Apple Retail Store:
1. The people, so many amazingly talented/ switches on individuals who make the work day exciting and enjoyable.
2. New Product launches are so full of energy and excitement.
3. Training is amazing and gets you skilled up incredibly quick.
4. Discounts and Benafits are decent, but we have to wait for them most of the time.
Overall: Great as a job for a few months but in the long run there is no real career progression once you hit manager level. No jump from retail to corporate.
Lack of Work/Life Balance and you are burnt out nearly all the time. less
Hours and rostering is all over the place, if you want more hours or wish to swap a shift you have to talk with a fellow co-worker to if they are willing to sacrifice their hours. They have a lot of part time staff working a average of 4-5 hours for a average shift and very few full time staff on the store floor. And for the hours you work a fortnight you get very little in terms of pay, for example a Coles Employee earns more in their weekly pay cycle per hour than a Apple Retail Employee in their Fortnightly roster per hour. Best way of describing a part time Apple Store member is a overworked casual for half the pay.
Management in Apple Retail needs to be worked on or reworked completely, when a manager is needed for support in a difficult situation/ escalation they are either in the office or hiding somewhere else. For a Technician if you find nothing wrong with a customer’s device that has no issues with hardware or software the manager will override your decision and replace that device, this leaves the technician questioning their training and their ability to do their job effectively. And in terms of time off, managers always seem to get time away for a trip overseas or a weekend away and upon returning to work they brag about it in front of staff.
The pros more... of working at a Apple Retail Store:
1. The people, so many amazingly talented/ switches on individuals who make the work day exciting and enjoyable.
2. New Product launches are so full of energy and excitement.
3. Training is amazing and gets you skilled up incredibly quick.
4. Discounts and Benafits are decent, but we have to wait for them most of the time.
Overall: Great as a job for a few months but in the long run there is no real career progression once you hit manager level. No jump from retail to corporate.
Lack of Work/Life Balance and you are burnt out nearly all the time. less
Pros
Great staff, launch events are crazy.
Cons
Managers, Hours/ Rostering, Pay, Culture of Favouritism, decisions overided by managers that make you question your training.
One day of work.
Actor, iPhone X - First Dance - Apple (Former Employee) – Sydney NSW – 14 April 2018
I was merely an extra on a film shoot for Apple. It was for an Iphone X ad. The shoot was fun, but it is taking them a long time to pay. It has been over 9 weeks.
Pros
Free lunch, great staff, nice atmosphere.
Cons
Long hours, taking a long time to pay
Fun and Professional
SPECIALIST / TECHNICIAN (Former Employee) – Sydney NSW – 5 December 2017
Working at Apple you are encouraged to have fun and enjoy yourself so that your work is reflected in that positivity.
Management is friendly and approachable. Staff are cared for and valued.
Management is friendly and approachable. Staff are cared for and valued.
Fun workplace
10.Part time retail Sales Crew (Former Employee) – Malaysia – 8 September 2017
Job was to help customers with apple products and as well with repairs and services. I also guide them in whichever products they need. Not much work required.
Pros
No comments
Cons
Low salary
Amazing learning experience
Sales Specialist (Current Employee) – Broadway NSW – 3 September 2017
Apple is like no other company in many ways but the way they treat staff as well as help them grow and develop really stands out for me. I have developed many skills for my future challenges and careers paths
Good work culture, good place to develop communication skills.
Sales Assistant (Former Employee) – Perth WA – 26 July 2017
A typical day at work would consist of a brief meeting with the team, followed by customer service and sales. I learnt many techniques for effective communication, including empathising and really understanding the customers needs. I learnt to understand how a product could fit into their lifestyle, this was also an effective selling technique. The culture at the workplace was very positive and customer orientated.
The hardest part of the job was work-life balance, which I have now worked on and I feel like I can tackle this better. Balance is the key. The most enjoyable part of the job was creating long lasting relationships with the team.
The hardest part of the job was work-life balance, which I have now worked on and I feel like I can tackle this better. Balance is the key. The most enjoyable part of the job was creating long lasting relationships with the team.
Pros
Social workplace, a lot of people interaction.
Cons
Sometimes there could be favourites in management.
diverse and friendly culture
Product Specialist (Current Employee) – Sydney NSW – 6 July 2017
diverse and friendly culture
encourage growth
a generally happy place
good employment benefits
good training provided for employees
flexibility
encourage life work balance
encourage growth
a generally happy place
good employment benefits
good training provided for employees
flexibility
encourage life work balance
Pros
educational reimbursement
Cons
no
cant work anywhere else
STORE MANAGER (Former Employee) – brisbane – 19 May 2017
who wouldn,t wanna work at apple, they are fun always updating, cultural and full of energy
all stores are the same and all staff is well trained. and great prices
all stores are the same and all staff is well trained. and great prices
Pros
great staff discount
Cons
always so, ething new
Productive and fun workplace
OPERATIONS SPECIALIST (Current Employee) – Melbourne VIC – 15 April 2017
Busy but fun work environment, great team members, heaps of training and learning, opportunity to grow and develop, rewarding experiences and overall and great place to work.
Great Atmosphere
Specialist (Current Employee) – Castle Hill NSW – 31 March 2017
Apple has a great culture that makes work fun, creative and a place for growth. It values its staff and the customers which helps and inspires one to become a better person. Definitely a great place for anyone to work at.
Great culture and perks... poor work life balance
Sales specialist (Former Employee) – Chadstone VIC – 5 March 2017
Working at apple was exciting, eye opening and certainly different. You learn a lot of valuable skills and the perks that go with the job certainly are amazing. However scheduling of rosters is extremely poor and leave you with little notice to plan your life. The scheduling is more of a casual roster yet you're hired as part time? Hours are scattered and never the same, and often extremely short shifts. Wage is extremely ordinary and the customers you serve are extremely entitled and rude at times. While the experience is fun and looks good on your resume, if you're wanting to progress in the future and go into a hire roll or have a social life I would steer clear. Just another glorified sales assists position.
Pros
Perks
Cons
Rostering, poor work life balance and pay
Amazing
Specialist (Former Employee) – Sydney NSW – 2 June 2016
Loved everything about Apple , I wish i never left.
The staff are what really makes the place amazing , The culture at this place is so uplifting and amazing environment to work. The job skills i have learnt will last me a lifetime , i have learnt how to deal with pressure form angry customers and how to problem solve quickly. I want to try my hardest to return to work for this amazing company.
The staff are what really makes the place amazing , The culture at this place is so uplifting and amazing environment to work. The job skills i have learnt will last me a lifetime , i have learnt how to deal with pressure form angry customers and how to problem solve quickly. I want to try my hardest to return to work for this amazing company.
Pros
Great discounts, Free lunch and dinner outings sometimes
Cons
The customers that think they know more then you do
Fun and enjoyable workplace
retail Specialist (Former Employee) – Melbourne VIC – 23 February 2016
• Always fun to be around technology and be with great people every day
• I learned that teamwork is essential to giving a great customer experience
• Leadership is supportive and caring
• My peers are knowledgable, friendly and always willing to help
• Best part about job is being around people that have a passion for helping and caring for others
• hardest part of the job is store busyness and having to move quick or dealing with angry customers due interaction delays
• I learned that teamwork is essential to giving a great customer experience
• Leadership is supportive and caring
• My peers are knowledgable, friendly and always willing to help
• Best part about job is being around people that have a passion for helping and caring for others
• hardest part of the job is store busyness and having to move quick or dealing with angry customers due interaction delays
Pros
great benefits, great atmosphere
Cons
constantly busy
Productive and fun place for self-improvements
Part Time Specialist (Current Employee) – melbourne, australia – 6 February 2016
There are on-going professional development to challenge ourself for improvements. Management provide essential feedbacks for employees (no matter positive or negative)