Was an At Home Advisor for over 2 years.
Interview process was a bit long - had to follow up with the head office to get the job.
You first start off as an iOS T1 advisor - Supporting iPad, iPhone, apple watch etc.. anything with iOS. If you reach good stats and get good surveys you'' be upskilled to T2 iOS which is an extra 10k per year or get upskilled to Mac OS with no pay rise.
One problem with Apple is you have to be with them for 5+ years to start earning some decent coin and 5 years is a long time when you sit at home in front of an iMac 38 hours every week.
Customers aren't as abusive as you'd think as most of the time when you get a call it's usually the customer's fault and they just want you to help them fix it.. You'll get the occasional privileged individual who thinks you owe them. One good thing is that if a customer starts attacking you ie; name calling, putting you down etc you can simply give them one warning & if they continue you can hang up the phone - Apple is really good for things like that.
Pay is pretty good for sitting on your butt in the comfort of your home.
6 weeks of intense head drumming training and a 60 question exam at the end of the training - you have to get 90% completion and if you fail it twice you will not proceed with the role so make sure to pay attention in the virtual classroom and ask the trainer if you don't understand. They will provide you with an iMac and an iPod for work.
One of the better companies I've worked for anyway, go for it.
3 breaks Comfort of home office Stock market perks Hard work acknowledged Easy job