Apple
Apple Employee Reviews
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Great training but very little support outside of your immediate peers
At Home Technical Advisor (Former Employee) – Gold Coast QLD – 21 March 2019
Job culture is fantastic! Training also amongst the best I have ever experienced. The issues for me were with lower management and access to support outside of your immediate peers. Very stressful job for the amount of money available. Working from home was a nice change, but the novelty quickly wears off.
Pros
great training
Cons
extremely long hours
Excellent environment with challenging aspects of job
Sales Specialist (Former Employee) – Cheltenham VIC – 14 March 2019
Working in retail with a company that faces everyday changes was challenging but rewarding. Very much an "inner circle" team environment, which was nice but limiting in career advancements. Some long, tough days, but the role varied a lot. Not commission based - big plus.
Pros
Discounts, extra holidays, big team
Cons
You're the "middle man" and cop a fair bit of abuse when things don't go right
Very hit and miss
T1 iOS + T1 Mac OS At Home Advisor (Former Employee) – Sydney NSW – 23 January 2019
Was an At Home Advisor for over 2 years.
Interview process was a bit long - had to follow up with the head office to get the job.
You first start off as an iOS T1 advisor - Supporting iPad, iPhone, apple watch etc.. anything with iOS. If you reach good stats and get good surveys you'' be upskilled to T2 iOS which is an extra 10k per year or get upskilled to Mac OS with no pay rise.
One problem with Apple is you have to be with them for 5+ years to start earning some decent coin and 5 years is a long time when you sit at home in front of an iMac 38 hours every week.
Customers aren't as abusive as you'd think as most of the time when you get a call it's usually the customer's fault and they just want you to help them fix it.. You'll get the occasional privileged individual who thinks you owe them. One good thing is that if a customer starts attacking you ie; name calling, putting you down etc you can simply give them one warning & if they continue you can hang up the phone - Apple is really good for things like that.
Pay is pretty good for sitting on your butt in the comfort of your home.
6 weeks of intense head drumming training and a 60 question exam at the end of the training - you have to get 90% completion and if you fail it twice you will not proceed with the role so make sure to pay attention in the virtual classroom and ask the trainer if you don't understand. They will provide you with an iMac and an iPod for work.
One of the better companies I've worked for anyway, go for it.
Interview process was a bit long - had to follow up with the head office to get the job.
You first start off as an iOS T1 advisor - Supporting iPad, iPhone, apple watch etc.. anything with iOS. If you reach good stats and get good surveys you'' be upskilled to T2 iOS which is an extra 10k per year or get upskilled to Mac OS with no pay rise.
One problem with Apple is you have to be with them for 5+ years to start earning some decent coin and 5 years is a long time when you sit at home in front of an iMac 38 hours every week.
Customers aren't as abusive as you'd think as most of the time when you get a call it's usually the customer's fault and they just want you to help them fix it.. You'll get the occasional privileged individual who thinks you owe them. One good thing is that if a customer starts attacking you ie; name calling, putting you down etc you can simply give them one warning & if they continue you can hang up the phone - Apple is really good for things like that.
Pay is pretty good for sitting on your butt in the comfort of your home.
6 weeks of intense head drumming training and a 60 question exam at the end of the training - you have to get 90% completion and if you fail it twice you will not proceed with the role so make sure to pay attention in the virtual classroom and ask the trainer if you don't understand. They will provide you with an iMac and an iPod for work.
One of the better companies I've worked for anyway, go for it.
Pros
3 breaks Comfort of home office Stock market perks Hard work acknowledged Easy job
Cons
Isolating
Amazing company to work for, unlike any other
Technical Specialist (Former Employee) – Highpoint Shopping Centre VIC – 13 January 2019
great culture and environment with friendly team members. An amazing place to work for with top training and ongoing support for rapid changes in the workplace.
Pros
amazing benefits
Great Co-workers and a fun place - even if it can drain you
Specialist (Current Employee) – Sydney NSW – 1 January 2019
An amazing atmosphere and people to work with! Having no sales targets or mandatory things to say and do makes Apple a great place to work. Being able to just chat and engage with customers and co-workers makes for a great day.
However, it is a demanding job. As a uni student, it has been a struggle to balance life and work with 4 days a week expected from staff. It is a high pace and pressure environment that is driven by the customers.
However, it is a demanding job. As a uni student, it has been a struggle to balance life and work with 4 days a week expected from staff. It is a high pace and pressure environment that is driven by the customers.
Fun and motivating
Technical Support Specialist (Former Employee) – Perth WA – 21 December 2018
I love the atmosphere in this company, especially with the support from the coworkers and the management. They were very supportive in our professional development.
The management team are very engaging to the staff, available and listened to our needs.
As a company, Apple shows that they have the best quality of service and excel in it.
The management team are very engaging to the staff, available and listened to our needs.
As a company, Apple shows that they have the best quality of service and excel in it.
With Apple more than 12 years
Vendor Manager & Operations Lead (Former Employee) – Various – 20 December 2018
I held various roles across Apple AsiaPacific and Apple Americas. Multiple times lead to a role that wasn’t official or asked to do a job with many promises that never came to be. Moved myself for opportunities and spent a lot of money on promises and and assurance.
Was happy at first, the people were great, the honeymoon wears off and it becomes an ‘if you don’t want this job, thousands of people would take your place tomorrow’.
Ultimately left wondering if I would have had a better foundation career elsewhere.
If you get a promise, get it in writing. So you’re not left waiting for a plane ticket to be bought for you, having sold all your belongings and waiting with family, for a job that was never official. Because ‘plans can change’ leaving you hanging, then blamed for making such big changes on the multiple interviews, promises and only internal emails confirming next steps from management to say it would happen...
You may get left blackballed after 12 years loyal service with only being told ‘if considering taking it further, Apple has a huge legal team’. Soon as that happens, you may find yourself resigning because you left your current role that was now filled while you waited, on your own Annual Leave, having to find a new home, buy all everything you need and not one apology or option for a role. Just being bounce between departments that don’t want to pay for someone they don’t have a role for.
Being treated like that after 12 years... leaves a sting it takes a while to get past and see Apple as a fair and fruitful place to work.
I may be the unfortunate more... exception to a mistake and poorly handled situation... but... that was my ‘life at Apple’. less
Was happy at first, the people were great, the honeymoon wears off and it becomes an ‘if you don’t want this job, thousands of people would take your place tomorrow’.
Ultimately left wondering if I would have had a better foundation career elsewhere.
If you get a promise, get it in writing. So you’re not left waiting for a plane ticket to be bought for you, having sold all your belongings and waiting with family, for a job that was never official. Because ‘plans can change’ leaving you hanging, then blamed for making such big changes on the multiple interviews, promises and only internal emails confirming next steps from management to say it would happen...
You may get left blackballed after 12 years loyal service with only being told ‘if considering taking it further, Apple has a huge legal team’. Soon as that happens, you may find yourself resigning because you left your current role that was now filled while you waited, on your own Annual Leave, having to find a new home, buy all everything you need and not one apology or option for a role. Just being bounce between departments that don’t want to pay for someone they don’t have a role for.
Being treated like that after 12 years... leaves a sting it takes a while to get past and see Apple as a fair and fruitful place to work.
I may be the unfortunate more... exception to a mistake and poorly handled situation... but... that was my ‘life at Apple’. less
Pros
Everything is great, at first.
Cons
You’ll know you are replaceable.
Fun place to work however it does have its downsides
Technical Expert (Current Employee) – Sydney NSW – 13 December 2018
In Apple retail you’ll work with amazing, enthusiastic people who are genuinely so passionate about their job. Management is also mostly great and supportive. However at the end the day, it is retail and there are expectations when it comes to meeting targets. Also there are no pathways to growing in the company outside of the retail business.
Pros
Supportive management, great culture
Cons
No development pathway to outside retail, average pay
Job summary
At home apple advisor (Former Employee) – home – 26 November 2018
Great training and most important great culture. Only issues were the live call training. Some trainers during the live call training did not really help but stifle you a bit. Resources were available but these people were also really busy taking calls. Shifts were sometimes very late. Work/life balance was not really achieved doing this kind of work.
The good things were you always learn resolving new issues phonek iPad or Mac. The majority of people were nice. The rude customers were mainly those in a hurry or impatient ones.
The good things were you always learn resolving new issues phonek iPad or Mac. The majority of people were nice. The rude customers were mainly those in a hurry or impatient ones.
Pros
Okay pay
Cons
Shift work
Poor around
At Home Advisor (Current Employee) – Victoria – 25 October 2018
Poor Management skills they are very passive aggressive, no work life balance, very isolated, stupid KPI's, HR is slow to respond to any issues you may have, customer you still with are unreasonable
Pros
good leave
Cons
pay rate, Hr, Management
Great people working their butts off
Creative Trainer (Former Employee) – Booragoon WA – 24 July 2018
Expectations were that everyone would work above and beyond at every moment including doing overtime with no hope of pay. Customers made or brake the working day depending on what they have been promised. If you want to work your butt off and focus on moving upwards in the company, then Apple retail is for you.
Pros
lots of training on multiple different subjects throughout the year
Cons
long hours, hard to get overtime pay, expectations of perfection in every aspect of your work
Might be the job for you...
Technical Support (Current Employee) – Brisbane QLD – 19 June 2018
If you can balance the responsibility of working from home and organizing it around your life. It's the job for you.
They enjoy people who are very disciplined and motivated!
Overall it was enjoyable just customer service was not for me.
They enjoy people who are very disciplined and motivated!
Overall it was enjoyable just customer service was not for me.
Productive, Fun and great workplace but let’s be real.
Technical Specialist (Current Employee) – Brisbane QLD – 25 May 2018
You get to work with great like minded and energetic people and the technology is amazing, however their is a big culture of favouritism with managers and co-workers. When a new role or position opens up they will hold “interviews” but the managers will already have their favourites picked to fill the roles.
Hours and rostering is all over the place, if you want more hours or wish to swap a shift you have to talk with a fellow co-worker to if they are willing to sacrifice their hours. They have a lot of part time staff working a average of 4-5 hours for a average shift and very few full time staff on the store floor. And for the hours you work a fortnight you get very little in terms of pay, for example a Coles Employee earns more in their weekly pay cycle per hour than a Apple Retail Employee in their Fortnightly roster per hour. Best way of describing a part time Apple Store member is a overworked casual for half the pay.
Management in Apple Retail needs to be worked on or reworked completely, when a manager is needed for support in a difficult situation/ escalation they are either in the office or hiding somewhere else. For a Technician if you find nothing wrong with a customer’s device that has no issues with hardware or software the manager will override your decision and replace that device, this leaves the technician questioning their training and their ability to do their job effectively. And in terms of time off, managers always seem to get time away for a trip overseas or a weekend away and upon returning to work they brag about it in front of staff.
The pros more... of working at a Apple Retail Store:
1. The people, so many amazingly talented/ switches on individuals who make the work day exciting and enjoyable.
2. New Product launches are so full of energy and excitement.
3. Training is amazing and gets you skilled up incredibly quick.
4. Discounts and Benafits are decent, but we have to wait for them most of the time.
Overall: Great as a job for a few months but in the long run there is no real career progression once you hit manager level. No jump from retail to corporate.
Lack of Work/Life Balance and you are burnt out nearly all the time. less
Hours and rostering is all over the place, if you want more hours or wish to swap a shift you have to talk with a fellow co-worker to if they are willing to sacrifice their hours. They have a lot of part time staff working a average of 4-5 hours for a average shift and very few full time staff on the store floor. And for the hours you work a fortnight you get very little in terms of pay, for example a Coles Employee earns more in their weekly pay cycle per hour than a Apple Retail Employee in their Fortnightly roster per hour. Best way of describing a part time Apple Store member is a overworked casual for half the pay.
Management in Apple Retail needs to be worked on or reworked completely, when a manager is needed for support in a difficult situation/ escalation they are either in the office or hiding somewhere else. For a Technician if you find nothing wrong with a customer’s device that has no issues with hardware or software the manager will override your decision and replace that device, this leaves the technician questioning their training and their ability to do their job effectively. And in terms of time off, managers always seem to get time away for a trip overseas or a weekend away and upon returning to work they brag about it in front of staff.
The pros more... of working at a Apple Retail Store:
1. The people, so many amazingly talented/ switches on individuals who make the work day exciting and enjoyable.
2. New Product launches are so full of energy and excitement.
3. Training is amazing and gets you skilled up incredibly quick.
4. Discounts and Benafits are decent, but we have to wait for them most of the time.
Overall: Great as a job for a few months but in the long run there is no real career progression once you hit manager level. No jump from retail to corporate.
Lack of Work/Life Balance and you are burnt out nearly all the time. less
Pros
Great staff, launch events are crazy.
Cons
Managers, Hours/ Rostering, Pay, Culture of Favouritism, decisions overided by managers that make you question your training.
One day of work.
Actor, iPhone X - First Dance - Apple (Former Employee) – Sydney NSW – 14 April 2018
I was merely an extra on a film shoot for Apple. It was for an Iphone X ad. The shoot was fun, but it is taking them a long time to pay. It has been over 9 weeks.
Pros
Free lunch, great staff, nice atmosphere.
Cons
Long hours, taking a long time to pay
Productive and fun with free lunch on sunday
Sales Assistant - Full Time (Former Employee) – Sydney NSW George Street. – 18 January 2018
A Very fast fun and always changing environment . Always learning about products and how to better your interactions with customers, with lovely people to work with and very understanding management also with a very unique workplace culture and every product launch us workers would get a free lunch, and as a employe for apple the most enjoyable part of working with apple was the interactions with customers the look on there faces when opening there product.
Pros
Free Lunch on Sunday
Cons
Always very busy, always
Fun and Professional
SPECIALIST / TECHNICIAN (Former Employee) – Sydney NSW – 5 December 2017
Working at Apple you are encouraged to have fun and enjoy yourself so that your work is reflected in that positivity.
Management is friendly and approachable. Staff are cared for and valued.
Management is friendly and approachable. Staff are cared for and valued.
Amazing learning experience
Sales Specialist (Current Employee) – Broadway NSW – 3 September 2017
Apple is like no other company in many ways but the way they treat staff as well as help them grow and develop really stands out for me. I have developed many skills for my future challenges and careers paths
Good work culture, good place to develop communication skills.
Sales Assistant (Former Employee) – Perth WA – 26 July 2017
A typical day at work would consist of a brief meeting with the team, followed by customer service and sales. I learnt many techniques for effective communication, including empathising and really understanding the customers needs. I learnt to understand how a product could fit into their lifestyle, this was also an effective selling technique. The culture at the workplace was very positive and customer orientated.
The hardest part of the job was work-life balance, which I have now worked on and I feel like I can tackle this better. Balance is the key. The most enjoyable part of the job was creating long lasting relationships with the team.
The hardest part of the job was work-life balance, which I have now worked on and I feel like I can tackle this better. Balance is the key. The most enjoyable part of the job was creating long lasting relationships with the team.
Pros
Social workplace, a lot of people interaction.
Cons
Sometimes there could be favourites in management.
diverse and friendly culture
Product Specialist (Current Employee) – Sydney NSW – 6 July 2017
diverse and friendly culture
encourage growth
a generally happy place
good employment benefits
good training provided for employees
flexibility
encourage life work balance
encourage growth
a generally happy place
good employment benefits
good training provided for employees
flexibility
encourage life work balance
Pros
educational reimbursement
Cons
no