Worked there for a few months, always understaffed, and often nil replacement could be found, the staff agency was never called to replace staff. Very stressful. Management is ignorant and rude to staff. Workplace bullying from colleagues is usual.
I felt super stressed before and after work. I went to work thinking about if we had enough staff. I went home unable to wean down from the stressful shift. I cried many many times. On the first shift, I did not have a chance to have a toilet break, it was that busy, I was asking the staff where was the toilet on the second day.
Leaving Arcare Glenhaven was a no brainer decision.
I felt bad for the residence. Due to the above-mentioned issues, clinical care is like a lottery. You are lucky if the RNs followed up the job properly, or you might miss your antibiotic by a few days. Yet management is not doing anything about it. Care manager is more like a Non-care manager.
staff between shift had only 15 minutes to Handover care of 120 residents. Management said this was because scientifically our brain started to wander after 15 minutes. So either staff rushed through the handover to finish on time, making the risk of missing information extremely high or stayed back to do it properly, unpaid.
Some staff are very good at their job but felt very unsupportive from the management. Because of understaffing, they were often the ones who had to cover the extra workload, yet no extra pay.
The worst company I have ever worked with and will not recommend it to anyone.
Poor care, often understaff, minimal pay, overworked. Toxic environment