Arcare Aged Care Employee Reviews

Understaffed due to poor pay and work conditions. Residents don’t get what they deserve and pay for which leaves you feeling useless and deflated. Some staff were amazing and went above and beyond.

Was this review helpful?

Great experience

Laundry Assistant (Former Employee) - Point Lonsdale VIC - 9 November 2023

Great place to work. I loved it and the residents.Management handled Covid 19 well and put the residents first. I left due to travel distance. Cons would be its a bit sad sometimes.Workload was high but as long as you are organised it got done.Typical day would be to collect washing from units and deliver it freshly laundered.

Was this review helpful?

Jobs at Arcare Aged Care

Personal Support Worker

Personal Support Worker

Stay away.

Food and Beverage Attendant (Current Employee) - Australia - 8 November 2023

Short staffed all of the timeNo thanks from residence management team for those who work hardNo breaks, work longer hours than advertised shiftLow moraleManagement do not respect their workers

Was this review helpful?

Stressful job with stressful nurse.

PSW (Current Employee) - Maroochydore QLD - 9 October 2023

Nothing special. Mental health always down when a nurse favoured by the manager always meddling your work. Physical and mental drain experiences. With a nurse who doesn’t have empathy to the support worker shows no gratitude and appreciation. Nothing is enjoyable in Arcare. The hardest part is to work with a narcissist RN. Bullying still exists.

Pros

Night duty does not have free, we are not part of it.

Cons

Nightmare with the RN In charge

Was this review helpful?

Ok workplace

EN (Former Employee) - Brisbane - 23 August 2023

Was ok to work here, could do with more staff. Large facility but communication could be improved. Advertise work life balance but all shuts are fixed

Was this review helpful?

Arcare Aged Care insights

Based on 7 survey responses

What people like

Clear sense of purpose

Areas for improvement

Sense of belonging
Ability to learn new things
Support from manager

Flexible hours

Enrolled Nurse (Current Employee) - Pimpama QLD - 27 June 2023

I was offered flexible hours when I got into Uni, which was very helpful, and the Manger is very flexible in requesting for time off with my clinical placements. However, morning staff to get favorited and afternoon and night staff seem to be left out in communications, or certain events will suit times of morning staff and not night shift/ afternoon shift

Pros

access to a free leg massage and coffee/tea on site

Cons

short staffed with nil replacements majority of the time

Was this review helpful?

Work Environment

GSM (Current Employee) - Slacks Creek QLD - 25 June 2023

The upper management at Arcare that are NOT onsite are very supportive and kind natured but the management onsite dont seem to be team players. They keep piling more work on myself without considering my workload. It get's really frustrating and stressful at my facility. The finger is always pointing at you when things are not getting done and there is a lack of people skills in management unfortunately.

Pros

free lunch, close to home and some staff are very nice.

Cons

work overload, non supportive environment, always blamed when things are not getting done and they build up more to your workload.

Was this review helpful?

Too many, inexperienced staff who are unwilling to take direction

PCW (Current Employee) - Townsville QLD - 25 June 2023

all Shifts need to be an eight hour shift, there is a lot of food wastage. The menu needs to be better suited to what the residents at this facility like to eat. Money was spent on a pool table that could’ve been spent on a TV for a lounge room, but the residents sit in and have nothing to do in.

Pros

Free meal, if doing a double shift

Cons

Afternoon shift hours are too short

Was this review helpful?

Beautiful Sites, Respectful & Transparent Customer Service, Career Growth Opportunities

Manager (Current Employee) - Sunshine Coast QLD - 21 June 2023

Beautiful communitiesResources available to make job easier, Supportive Management and teams. Teams are professional and very friendly.Career growth opportunities - development and training resources available long history of prompting positions within the organisation.

Pros

Focus on Teams, Incentives, Relationships encouraged

Was this review helpful?

Family hiring family

Personal Support Worker (Former Employee) - Brisbane QLD - 31 May 2023

No support, no further your career opportunities, abuse gets swept under the rug most of the time, no real structure for rostering! A lot of staff have attitude problems and will just make doing your job quite difficult

Pros

Some of the staff are great

Cons

You end up doing everyone’s job

Was this review helpful?

Rate your recent company

Share your experience to help others

The joy in seeing the residents happy.

Roving Chef (Current Employee) - Queensland - 27 April 2023

What is the best part of working at the company?The lovely residents that I meet every day.What is the most stressful part about working at the company?Working with some weird and uneducated staff members.What is the work environment and culture like at the company?Sometimes not enough communication between staff members.What is a typical day like for you at the company?Every day is different like a box of chocolates.

Was this review helpful?

not a good company to work for as over worked & under paid

5 Star Aged Care Maintenance Co-Ordinator (Former Employee) - Hope Island QLD - 13 April 2023

not a good company to work for as over worked & under paid. Management not helpful and always on staff case about not working hard and you need to do more for nothing

Pros

none

Cons

bad management

Was this review helpful?

Poor management

Admin (Former Employee) - Gold Coast QLD - 2 April 2023

A very tough place to work in which is even tougher when Arcare only use old nurses as managers and regional managers. They can administer medications but are clueless when it comes to managing anything.

Pros

Nothing

Cons

Inability to lead a happy and successful team

Was this review helpful?

Great Staff but poor HR

Registered Nurse (Former Employee) - Pimpama QLD - 15 December 2022

Arcare has a great culture, staff are diverse and great to work with (dependant on the facility you're employed)HR are a different story, they only answer emails that they want to, being if they underpay you and you want compensation which happens often, good luck getting a response. But if they overpay you expect to hear from them trying to get their money backIf yoy world there make sure you check each and every payslip because they will Fudge it up every time, especially when it comes to overtime, meetings, training etc that you should get paid for

Pros

Great workplace culture

Cons

Short staffed, lots of overtime, no overtime rates, unpaid training, unpaid meetings

Was this review helpful?

Not really a healthy work environment

Personal Care Attendant (Former Employee) - Parkinson QLD - 7 October 2022

Overworked and underpaid. Penalty rates isn’t the same as other aged care although being classed as five star as iyour wages is-way way less. No management support. Shortage of staff always.

Pros

Nothing amusing

Cons

Favouritism

Was this review helpful?

Great culture in a family owned business that continues to grow and be innovative

Head of Marketing (Current Employee) - Hampton VIC - 18 September 2022

Arcare has supported me every step of the 2 years since I've joined. The team are collaborative and helpful with lots of opportunities to learn and grow.

Was this review helpful?

Stressful, no support

Personal Care Assistant (PCA) (Former Employee) - Townsville QLD - 22 August 2022

Worked with great other staff, however high managment turnover due to pressure for head office. Cares more about money than staff and residents, zero flexibility for contracted staff.

Pros

Casual- online app for booking shifts

Cons

No flexibility towards fulltime/part-time staff

Was this review helpful?

rewarding and fast paced

Catering Assistant (Former Employee) - Oatlands NSW - 9 July 2022

the culture is very supportive and friendly. work is quite fast paced and you are expected to do a lot in a very short time. very rewarding and fulfilling job.

Was this review helpful?

Excellent culture

Rostering and staff replacement (Former Employee) - Melbourne VIC - 1 June 2022

They frett staff and employee kind workers. Great team building policyOffering continued training Employee assistance program Did have a culture of bullying but that person was outed and a big improvement occurred They really put the residents 1st and assist staff in doing thisWhy they are 5 star care

Pros

Flexible hours

Cons

Hard job

Was this review helpful?

Supportive staff

Personal Support Worker (Current Employee) - Townsville QLD - 27 April 2022

Very cultural. A variety of ages. Great team work. Make many friends and hang out out of work hrs. Great residential manager that supports you and cares for you and makes time for you.

Pros

Free coffee

Was this review helpful?

Productive

Personal Care Assistant (Former Employee) - Kanwal NSW - 3 April 2022

All shifts go better with enough staff. I enjoyed working there, Management just need to do a one on one regarding staff assessments as they are generic forms. Alot of time is needed to do computer work but there is a huge emphasis on completing all tasks within a certain time: the physical work versus the computer work is stressful. There are behaviours from overworked RN's.

Was this review helpful?