AT& T Technical Support (Former Employee) – San Antonio, TX – 15 August 2019
Answering calls all day dealing with customers and accounts. I learned how to deal with different personalities. Hardest part of the job is getting a good schedule. Workplace is helpful SME are there to help assist when needed.
Distinguished Member of Technical Staff (Former Employee) – Horsham, PA – 22 July 2019
I worked several positions for ARRIS over the last 38 years supporting cable TV products. First positions were as a HW engineer creating new products to support two-way CATV systems. In these same products the Firmware assembly code was developed to provide the product functionality. With greater responsibility I managed the Firmware development for Set-top products for several years. The products were enhanced to support 3rd party applications, where I lead the support team for the external developers. I helped to developed the home networking technology for the Verizon Fios solution and represented ARRIS in the MoCA Alliance. This shows how ARRIS allowed employee to move into new technologies and support career advancement.
Technical Support/ S.O.S (Former Employee) – Chandler, AZ – 31 January 2019
I made alot of friends at the call center that I worked at and everyone always had advancement opportunity. We were out sourced and lost our jobs but Arris did help people get other jobs in the mean time.
Nice and friendly place to work at. Very relaxed atmosphere.
Lead H/W Technician (Former Employee) – 6450 SEQUENCE DR, San Diego, Ca 92121 – 6 January 2019
Very relaxed atmosphere , not much stress unless there is a project to be completed at a certain time. But very nice place to workat. Wish I was not laid off due to reduction in force due to their acquisitions of smaller companies in the same field which led to axing the repetitive work and hiring new college students at a far lower wages and removing workers with much more experience. Also Demand for H/W was plummeting and cost was not keeping up with sales.