Customer Service and Ticketing Agent
Customer Ticketing Agent (Former Employee) – Melbourne VIC – 14 November 2017
The position had different roles; working on the box office counter and selling tickets and handling enquiries for customers face to face; or working in the call centre and selling tickets and handling enquiries for customers over the phone.
It could be a very busy work environment in the call centre with calls back to back and when shows went on sale it was non stop all day. Therefore you had to keep calls clear, and follow a recipe to work with the customer in a friendly and helpful way. You needed to determine what they wanted and go through the process of what date, what price of seats and what was available, then confirm the final price, process the transaction and confirm the booking.
On the box office counter there was more room for conversation and at times it could be more of a challenge with customers because you had to build their trust with body language and confidence in knowing the good seats in the theatres.
It was a good work place culture, I worked in a large team and there were always duty managers available to help if needed.
The most enjoyable part of the job was selling tickets to shows that I was passionate about seeing personally such as the ballet, opera, theatre etc. And providing people with an experience that they felt excited about.
The hardest part of the job was working underground.