Working as a casual relief Postal Services Officer for Australia Post was a great position in the national postal service. The company is an essential service Australia wide and I was proud to be part of the family. Corporate procedures and training are of the highest standard. The most attractive aspects of this position for me was the variety within the workplace, the customer facing role and working as a member of a fantastic, enthusiastic team. In my casual on-call position I worked and moved around to Post Shops throughout the South Metro area of Brisbane as relief staff. The days work would be full of variety and challenges and the many Post Shops where I worked allowed me to build relationships with staff in many different locations. Some of the more challenging times were days when we had a high number of customers when the need to be alert and be capable of resolving customer issues were the highest priority. I appreciated my work relationship with postal managers and particularly my network manager. Despite the casual nature of the job, due to my willingness and reliability to work at anytime at short notice, I was given regular hours.