No Recognition, No Security, Unfriendly Management, Short Hours
Customer Service and Hospitality (Former Employee) – Sunshine Coast – 14 July 2014
I worked at the feeding frenzy, which is the company which runs the food court and vending machines inside Australia Zoo. I have spoken to other employees and ex employees and the feel the same. Firstly micro-management of staff slows down everything, we cannot even give a refund or make a change to the cash we returned, the procedures are slow and frustrating on staff and customers. Secondly their is no recognition, over Christmas we would all work over-time for free and less time on breaks etc. and the team or individuals would never get a simple well done or thanks. Thirdly the management was stuck up and thought they were the best, pretended to be professional, friendly etc. but were the complete opposite, the training was minimal, expectations high, no fun, no flexibility. Fourthly they sent you home after 2 hours if it wasn't 'busy enough', you needed to sign literally 20 forms to get the job, make promises and never go through with them and rip off prices. The feeding frenzy has put a bad name on Australia Zoo, i recommend not working for this section.
Seeing animals after work
Short hours, Low wage, Terrible management, No recognition