Professional and helpful workplace to be involved in. Very enjoyable environment.
Customer service representative (Former Employee) – Traralgon VIC – 17 May 2016
Shifts usually go for aorund 5 hours.
Arriving - We are required to sign in to our personal computers, start appropriate programs, which are used incoming calls and access profiles of customers.
Next we start recieving calls which take up majorirty of our shift. These calls would require us to answer customer queries regarding family tax benefits and other payments. They may already be recieving these or interested in checking the eligibility to recieve these.
If unsure about anything we are required to transfer these calls to a more qualified team member of a supervisor.
Appropriate breaks are taken wihin this time.
Signing out of the computer when the shift is done completes this shift.
Enjoyable workplace, great pay rate, well-structured position and very helpful supervisors available all the time.
Short hours, non-ongoing position (No contract)