A company that poses many challenges
Customer Service (Former Employee) – Melbourne VIC – 15 October 2018
A typical day was usually to expect the unexpected. Working with people with intellectual, physical and mental issues would often put planned days off the table. So workers have to be flexible. I learned to see the world from many perspectives, not only from our clients point of view but workers as well. I often felt that management could have performed better, especially when it came to dealing with the families of clients, they appeared to take the easy way out, and side with the families not realising that sometimes this caused unnecessary stress on workers but clients as well. The hardest part was working with a client who would make a constant noise. Some clients has the ability to either scream or yell for hours on end. What I enjoyed the fact that I was not stuck in one place five days a week. As a casual I was employed in many homes and many clients enjoyed going out. I always wondered how many jobs pay their employees to go to the beach, pictures, zoo and plays?
Freedom to choose which house I worked in.
working with supervisors with poor people skills.