Australian Government Services Australia
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About Australian Government Services Australia

We touch the lives of almost every Australian. We’re responsible for helping people meet life's challenges by delivering Centrelink, Child Support and Medicare payments and services. On 26 May 2019, the Prime Minister announced the establishment of Services Australia, and on 1 February 2020 we became an executive agency in the Social Services portfolio. – 

What it’s like to work for us

We have more than 34,000 staff located in over 400 sites. Our people have a real drive to make a difference We offer: - work that improves the lives of Australians - great working conditions in our Enterprise Agreement, including 15.4% superannuation - workplace diversity and inclusion that reflects the community we serve - flexible work practices for work and family life balance - employment support for people with disability - job roles all around Australia.

What are your employment options:

We have over 200 job roles in the agency. There are many employment options to suit your needs.

National Graduate Program 2021 is now open

About the program: Our National Graduate Program offers unlimited opportunities. When you join us you’ll help deliver more than $180 billion in payments. We offer a range of health, social and welfare payments and services through: - Centrelink - Medicare - Child Support. We touch the lives of almost every Australian. We’re responsible for helping people meet life's challenges. We help when people have lost a job, a loved one or when they're separating from a partner. You’ll get on-the-job training and professional development. You’ll have access to a Senior Executive Service mentor and get to participate in special events. Pathways: We offer 2 pathways into our graduate program – Generalist and Professional. Both pathways run for 10 months. They allow you to apply your academic education and build your skills and experience. You can apply for both pathways, but you can only participate in 1 pathway. Once you start, you can't change pathways. Generalist Pathway This pathway is for you if you: - don't have a professional area where you’d like to work - have a degree that doesn’t match a professional pathway discipline. You don’t need a specific degree to apply for this pathway. Professional pathway The professional pathway lets you focus your career in a particular discipline. We have 6 disciplines to choose from: - communication - data analytics - finance - human resources - legal - social work. You must have a degree in 1 of these disciplines. Indigenous and multicultural placement You can apply for a 3 month Indigenous and multicultural placement as part of the graduate program. It’s a unique opportunity to take part in a life changing experience. You’ll: - visit multicultural or remote Indigenous communities - gain a greater understanding of the issues these customers experience - learn about the complexities of service delivery in these areas. If successful, you’ll spend 3 months in a location such as: - Alice Springs, Broome, Cairns or Darwin for the Indigenous placement - Sydney for the multicultural placement.

Workplace diversity and inclusion

We are an inclusive employer and welcome applications from everyone. We want a workforce diverse in age, culture, life experience and ability. We value our staff for their unique qualities, ideas and insights. People bring a range of skills and perspectives to the workplace. This may be due to gender, race, ethnicity, disability, age, sexual orientation, gender identity, intersex status or other differences. We recognise that every story counts. We value inclusion and diversity and support our staff to reach their full potential. Our workplace inclusion and diversity strategy, policies and initiatives define how we: - support flexible working arrangements such as part time work and flexible hours - provide training for staff including Indigenous Cultural Awareness, Disability Awareness and Mental Health First Aid - celebrate days and events to promote diversity awareness and inclusion - support diversity specific employee networks for staff to connect and share their views, experiences and information.

Heidi's story

“I feel very safe because it’s a culturally safe environment to work in.”

Ben's story

“My disability doesn’t change my ability to do my work.”

Kadir’s story

“Australia has one of the most culturally and linguistically diverse population in the world. So if we can understand the diversity and different cultural backgrounds, then we can do more efficient customer service delivery.”

Roger's story

“The benefits of an inclusive culture is it represents the broader Australian community.”

Joanne's story

“An inclusive workplace means a happier workplace, so people will come to work feeling worthy that they’ve got a place to come to. They’ll be happier. They’ll be more productive in the long run which will benefit Services Australia as well.”