Australian Taxation Office
3.9 out of 5 stars.
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Australian Taxation Office Careers and Employment

About the company

  • Company size
    more than 10,000
  • Revenue
    $1.5bn to $7bn (AUD)
  • Industry
    Government & Public Administration
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Jobs

We were not able to detect your location. You can browse through all 19 jobs Australian Taxation Office has to offer

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IT Operations & Helpdesk

3 jobs

Salaries

Salary estimated from 522 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 199 reviews and is evolving.
3.5720174.0020183.7020193.4020202.672021

Reviews

Customer Service Representative in Queensland
on 16 June 2021
Not too bad
GREAT TO REPRESENT. GREAT CULTURAL VALUES. 5/5. Low pay for INTENSE WORKLOAD. THE WORK WILL affect your health in all aspects – VERY HIGH CLIENT ABUSE. Poor management; not engaged with the reality of the stress related to the job vs the extremely low salary. Management did not care that agents were making mistakes on people’s tax accounts. Tasks like payment plan negotiations and delegating remissions - if I should grant / approve are very important to get right for all customers. The workplace culture is bad due to the constant complaints, and people are in a bad mood a lot. Unrealistic KPI’s, extremely low salary for the workload. KPI's, micro managed, care about the dollar, not the service. Stressful targets impossible to maintain, extremely low pay for high stress. Management are horrific, they pay painfully low for the stress you go through daily as you get abused daily from customers with no support and Management watch you constantly for any tiny reason to punish you and not pay the pitiful incentive. No value of the government contract they are lucky to have. Stressful targets impossible to maintain. Low wages, HIGH pressure.
Debt Collections Officer in Penrith NSW
on 13 July 2021
S h I t company to work for
bosses won't to know everything about you especially if you have an illness - then they share with other bosses - You boss can change on a yearly basis
Service Delivery Officer in Perth WA
on 19 March 2021
Great culture and very supportive team leader
Would recommend working at the ATO for the experience within a call centre. Really enjoy the team spirit and work ethic of the department. Training is intense but trainers make it enjoyable.
Service Delivery Officer in Chermside QLD
on 23 November 2020
Call Centre Casual
Answering phone calls for the ATO. Assisting taxpayers with their inquiries. Roster hours - Loved working with taxpayers. Manager treated casual badly.
Admin in Penrith NSW
on 16 September 2020
Easy to join Australian native work in life style.
There is few work pattern in casual, full time, part time and contract. In casual, there are different assigns during the day to start with minimum 3 hours for everyone to join in. Depend to workload, work hours will varies and promoting align with centrelink payment and work culture. Management always train staff for learning and development and I have learned all the course of service delivery and debt management of SMART and return of tax file client. I have legal rights and affidavies is hardest part of the decision making and I am selfless of my own and I enjoy multiculture .

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Questions and answers

People have asked 31 questions about working at Australian Taxation Office. See the answers, explore popular topics and discover unique insights from Australian Taxation Office employees.

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  • Hiring Process
  • Working Culture
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Interview insights

Insights from 66 Indeed users who have interviewed with Australian Taxation Office within the last 5 years.
Favourable experience
Interview is average
Process takes more than one month

Interview Questions

The ATO have a selection criteria for each position advertised, there are multiple questions that need to be answered using the Situation Task Action Result (STAR) methodology.

Shared on 8 May 2019

Why should we hire you, Tell us about yourself

Shared on 2 September 2018

- About my qualification. - Ready to work in an organisation with result oriented performance. - Maintain integrity and security of important department of Australia.

Shared on 22 July 2018
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  • Australian Taxation Office
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