Australian Taxation Office Employee Reviews

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2.0
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Interesting work
GST Compliance Officer (Former Employee) –  Canberra ACT6 January 2019
There was a lack of training and development within the area. Certain team leaders would not get involved with team members cases, and tried to avoid work.
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3.0
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ATO workplace situations
SERVICE DELIVERY OFFICER APS 1 (Former Employee) –  Moonee Ponds VIC21 December 2018
People politics: unbearable; supervisors:not helpful and supportive for casual staff in particular. promotions: rare and unfair, choosing the crooked.
Pros
Clean and standardisd environments
Cons
crooked staff and supervisors standing in the way; managers too blind to see the truth.
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4.0
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Standard fed govt job
Senior Systems Analyst (Former Employee) –  Brisbane QLD18 December 2018
Standard job where upper level mgmt had no idea on task details and how long tasks took.

No consistency between teams on company policy. What was fine in one team was not in another.

Some harrasment and bullying from some narcissistic team members.

Team leaders I worked with generally great folks doing the best they could.
Pros
Decent wage, overtime pay, work/life balance. Team mates generally great people.
Cons
Constant change of directions, little applicble training offered on some systems, uncertain job security.
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1.0
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Dreadful workplace - worst job I ever had
Customer Service Representative (Casual) (Former Employee) –  Chermside16 December 2018
Top management and middle/low management have completely different rules. Doing my job properly, I was told by my line manager, numerous times, to forget about what I was trained in, forget about what they say "at the top", I must do what my manager says, even though it's against protocol. Too many old dinosaurs are working at the ATO and the culture cannot change until they all die out of old age...
Pros
None that I can think of
Cons
Awful culture
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5.0
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Positive workplace
Inbound Call Center Operator (Current Employee) –  Melbourne VIC15 December 2018
Do not have any complaints about the workplace. Absolutely love being a part of such a great team. Hardest part of the job, is leaving when you're finished as every single person you work with is great.
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4.0
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Great place to work
Consultant (Former Employee) –  Brisbane QLD13 December 2018
great place to work. opportunities to progress. easy working environment and hours. work life balance. heaps of training and support. i would recommended
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4.0
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Quiet place to work
Customer Engagement Officer (Current Employee) –  Hobart TAS11 December 2018
There is always someone to assist if you need help. Team leader is very good and knowledgeable .
excellent work areas, plenty of facilitites to access, like break out areas, access to fresh air eating areas.
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4.0
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fun place
Client Liaison Officer (Current Employee) –  Perth WA30 November 2018
already submitted previously, it is a good organisation to work for, T/L are not the preferred one as some lack people skills. the organisation is too large ,when remotely managed it is challenging.
Pros
none
Cons
none
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5.0
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Strong, supportive team environment
Operations Officer (Current Employee) –  Parramatta NSW22 November 2018
My role is in the Commonwealth Public Service-it involves servicing requests from individuals, companies, trusts and other entities, tax agents and legal representatives.
It involves frequent training updates and foundation knowledge of the Australian taxation system and digital online services.
It has also involved a large amount of telephony work servicing customers' tax needs; informing and educating customers.
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4.0
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Non-biased and appreciative
Client Service Delivery Officer (Current Employee) –  Box Hill VIC7 October 2018
ATO are the best employers. The provide excellent work-life balance, plenty of training opportunities, superb salary, benefits and superannuation, and a friendly workplace environment.
Pros
Learning oppportunities, friendly workplace
Cons
In recruitment, there is a lot of evident favouritism in the process
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4.0
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Customer Service Representative
Customer Service Representative (Call Centre) (Former Employee) –  Brisbane QLD3 October 2018
Answer phone calls about debt and business. This includes set up payment arrangements, remit interest, penalties and create deferrals. Issue BAS and quote tax law.
Pros
Professional environment and ATO benefits
Cons
Keeping up with change in work formats.
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3.0
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Work life balance is good. Management and work culture is quite poor. Glass ceiling is there for women and people from different cultural backgrounds.
Business/Economic Analyst (Former Employee) –  Brisbane Office12 September 2018
A typical day starts with reviewing the cases on hand. Staff were required to have at least 10 active cases on hand and sometimes when all cases have deadlines, it can be hard to manage.

Then you go to internal with other audit teams or to external meetings with taxpayers. You also spend time researching or writing your reports. Each case is different, I learned a great deal about how companies operates, how to analyse the financial reports, how their business grow and what are the likely areas of problems.

Managers are more concerned about achieving the revenue target rather than listening and considering the sustainability of the work load.

Rewards/advancements were usually made based on who you know and how well you talk rather than on actual work done.

Inappropriate focuses made on how a report is presented rather than whether you have solved the problems.
Pros
Job security is relatively good. No need to work overtime if you don't want to.
Cons
Work culture is poor and office politics is distressing
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3.0
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Productive, stats driven workplace
Customer Service (Former Employee) –  Dandenong VIC10 September 2018
A typical day at the ATO consists of:
- Processing Income Tax Returns for all types of entities.
- Receiving Inbound Phone calls and making outbound calls.
- Working within a team, collaborate ideas and create change.
- Much More
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4.0
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Encouraging
Technical Helpdesk Support Consultant (Former Employee) –  Melbourne City Centre VIC2 September 2018
Office site was bit stressful and workplace culture was bit judgemental hardest part of the role was supervisors not being supportive and also limited
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5.0
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How the work life balance
Client Service Administrator (Current Employee) –  Australia16 August 2018
I am very happy with satisfaction with the work that provides excellent work life balance.
Working conditions are excellent
Supervisor is very understanding
Satisfied with their salary
Pros
Flexible hours of work
Cons
Promotions limited
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5.0
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Great
Data/Business Analyst (Current Employee) –  Dandenong VIC22 July 2018
Great place to work
A place you call a home from home
Great pay
Great people
Great working condition
One of the best among Commonwealth offices
A community oriented workplace
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5.0
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Need to use my skill and experience
APS 4 level officer (Former Employee) –  Perth WA22 July 2018
In accordance with my skill and experience, need to use it for better job and keep myself active. Need to help organisation and my job satisfaction is the main goal.
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5.0
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Exeptional Employer
HR Officer (Former Employee) –  Upper Mount Gravatt QLD10 July 2018
Working with the ATO, is a valuable opportunity for career advancement, where staff is respected, motivated, and always provided with development tools and programs.
Pros
Respect, motivation, development, exceptional management
Cons
instability due to fixed term contract
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4.0
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Very efficient and productive manegment
Account Manager (Current Employee) –  Melbourne VIC5 July 2018
At the ATO we are required to always follow protocol when dealing with a client.
We are to establish their identity using the ATO identification tools and steps.
They require you to always be respectful, patient and understanding when dealing with enquiries.
I have completed business training and have joined the ATO business team and have undertook new dealings revolving around businesses, superfunds and charities.
The workplace is very well managed and very efficient which keeps you motivated to always do better.
Pros
Great experience and knowledge.
Cons
Very low salary.
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4.0
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duties can be tedious however the camaraderie is excellent
Complaints Officer (Former Employee) –  Moonee Ponds25 June 2018
Liaising with clients who believe that they have a grievance with the ATO.
Investigating the clients situation and then providing appropriate procedures to correct the situation
Pros
good, leave, flex time, good super
Cons
A lot of procedures and processes
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Overall rating

4.0
Based on 160 reviews
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3.9Work/Life Balance
4.0Salary/Benefits
3.4Job Security/Advancement
3.3Management
3.5Culture