Communicated effectively with a wide range of people using different media (e.g. face-to-face, telephone, written).
Assessed customers’ needs and broker solutions with them, considering their requirements and the outcomes sought by government and client agencies.
Acted upon a customer’s enquiry, recorded action undertaken and finalised all transactions in a timely, courteous and professional manner.
Developed partnerships with fellow team members, co-workers and, where applicable, the wider community to ensure customers were provided with a holistic approach to their circumstances.
Provided a quality customer service in accordance with the department’s internal and external customer charters and displayed business acumen by safeguarding our reputation as a quality service provider.
Educated customers regarding the compliance aspects of their payments.
Undertook keyboard and data entry tasks efficiently using the departments computer systems.
Managed own workload using the departments tools.