Australian Taxation Office
Australian Taxation Office Employee Reviews
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Great Place to work!
Operations and Solutions Officer (Former Employee) – Moonee Ponds VIC – 18 March 2018
Would definitely love to come back to the ATO, once there is position's available. It is unfortunate that there is hiring freeze at the moment.
Want a secure job, this is the place to be.
Want a secure job, this is the place to be.
Pros
Great Benefits
Cons
No permanent positions
An interesting place to work at
Client Service Officer (Former Employee) – Newcastle NSW – 19 March 2018
I found the extensive training I received upon commencing my employment at the Australian Taxation Office useful at the time and it helped me with my university studies.
Pros
The initial training courses
Cons
Workplace harassment by some co-workers
volunteer work only
Taxation Consultant (Former Employee) – Sydney Western Suburbs NSW – 13 March 2018
good work, it was mostly client based volunteer work only. Started doing tax returns for the clients and make them understand of what was required and why was it necessary to do a tax return.
Customer Service Officer
Customer Service Officer (APS3) (Former Employee) – Adelaide SA – 4 March 2018
Communicated effectively with a wide range of people using different media (e.g. face-to-face, telephone, written).
Assessed customers’ needs and broker solutions with them, considering their requirements and the outcomes sought by government and client agencies.
Acted upon a customer’s enquiry, recorded action undertaken and finalised all transactions in a timely, courteous and professional manner.
Developed partnerships with fellow team members, co-workers and, where applicable, the wider community to ensure customers were provided with a holistic approach to their circumstances.
Provided a quality customer service in accordance with the department’s internal and external customer charters and displayed business acumen by safeguarding our reputation as a quality service provider.
Educated customers regarding the compliance aspects of their payments.
Undertook keyboard and data entry tasks efficiently using the departments computer systems.
Managed own workload using the departments tools.
Assessed customers’ needs and broker solutions with them, considering their requirements and the outcomes sought by government and client agencies.
Acted upon a customer’s enquiry, recorded action undertaken and finalised all transactions in a timely, courteous and professional manner.
Developed partnerships with fellow team members, co-workers and, where applicable, the wider community to ensure customers were provided with a holistic approach to their circumstances.
Provided a quality customer service in accordance with the department’s internal and external customer charters and displayed business acumen by safeguarding our reputation as a quality service provider.
Educated customers regarding the compliance aspects of their payments.
Undertook keyboard and data entry tasks efficiently using the departments computer systems.
Managed own workload using the departments tools.
Pros
Time Management
Cons
Study needed
Great work culture, learned alot, great staff and management.
Newcastle - Tax Practitioner Lodgment Program (Former Employee) – Newcastle NSW – 29 January 2018
Loved the work, leaning new computer systems, new work procedures, had to demonstrate flexibility as work kept changing. Most enjoyable part was the team members I worked with. Miss them.
Pros
Great hours, great pay
Cons
No cons
Equal opportunity employer with good working conditions.
Administrative Services Officer Grade 2/3 (Former Employee) – Perth WA – 24 January 2018
It has been a very long time since I worked in this job. It would be unrealistic for me to express my views beyond very broad generalisations about my experience working there
Pros
Flexible start, finish and lunch times.
Cons
A job with negative connotations which is hard to spin in a positive light.
Growth opportunities, Good Staff Ware
Accounts Officer - APS3 (Current Employee) – Docklands VIC – 24 January 2018
Excellent Management
Staff from diverse background
More work Opportunities
I enjoy work flexibility with work arrangement,
Good work Culture
Staff looked after well
Staff from diverse background
More work Opportunities
I enjoy work flexibility with work arrangement,
Good work Culture
Staff looked after well
Pros
Flexible Hours
alwasy something to do
Service delivery officer APS1 (Current Employee) – Paramatta NSW – 24 January 2018
processing forms , entering sensitive information
updating clients accounts. client contact with tax agents and clients.
preparing letters and making outbound calls.
updating clients accounts. client contact with tax agents and clients.
preparing letters and making outbound calls.
Pros
sufficent breakl
Cons
shift times alwasy changing
Productive and fun place to work with Table tennis and Pool table.
Administration Officer (Former Employee) – Perth Central Business District WA – 11 January 2018
Can be quite strenuous at time
Multiple skills
Can be supportive
Workplace culture is practise as part of policy and procedures.
Customer getting upset due to Government enforced policy and procedure guidelines.
Assisting clients and they appreciating by thanking you at the end.
Multiple skills
Can be supportive
Workplace culture is practise as part of policy and procedures.
Customer getting upset due to Government enforced policy and procedure guidelines.
Assisting clients and they appreciating by thanking you at the end.
Seasonality of the casual roles
Customer Service Representative (Current Employee) – North Ryde NSW – 30 December 2017
The workplace is built upon a friendly team environment where everyone collaborates over different issues they may currently be facing, Work roster is flexible with notice.
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When it came to casual or not permanent positions job conditions are not impressive
Client Accounts Services Officer (Former Employee) – Melbourne VIC – 29 December 2017
Less of pros and lots of cons. Employees wellbeing has not considered for casual or temporary positions, no advancements, limited training opportunities, staff skills and qualifications not applying or relevant to work types done. Not many qualified people occupied for many positions.
Pros
No free lunches or teas. Only hot water provided free of charge.
Cons
Cannot tell
Customer Service Representative
APS3 Business Services Coordinator (Former Employee) – Penrith NSW – 26 December 2017
Inbound call centre from 2004-2014. Business Enquiries regarding ABN, GST & PAYG. Setting payment arrangements. Solving accounting enquiries. On job training.
Pros
Close to home
Cons
Not able to get leave when requested
Ato
Service Delivery Officer (APS2) (Former Employee) – Melbourne VIC – 18 December 2017
call centre work
learn a lot in a short space of time
I learnt that this job was not for me
workplace culture is very negative
hardest part of the job was trying to retain so much knowledge and using the SMART procedures which aren't smart at all
enjoyable part was meeting new friends and eating out
learn a lot in a short space of time
I learnt that this job was not for me
workplace culture is very negative
hardest part of the job was trying to retain so much knowledge and using the SMART procedures which aren't smart at all
enjoyable part was meeting new friends and eating out
work place fun
Customer Service Representative (Former Employee) – Box Hill VIC – 19 November 2017
Great company. Shift work rotating roster. Always given 2 weeks notice of shift hours. Friendly staff, trainers are brilliant. HI5 to all that I worked with, never a dull moment with busy phone calls.
Pros
dedicated training and rewards
Cons
shift work
ATO outsource
Acting Team Leader and Customer Service Officer (Current Employee) – Gold Coast QLD – 18 October 2017
Do what oher people do but they get twice the salary and none of the micromanagement.
No job security and no advancement.
Managers put their own needs first.
No job security and no advancement.
Managers put their own needs first.
Silo's & Nepostim Live Here
Customer Service Officer (Former Employee) – Melbourne VIC – 2 October 2017
Unless you want to be brow beaten by Senior staff that have way too many insecurties.
DON'T work at ATO, that is also unless you are related to a Manager.
DON'T work at ATO, that is also unless you are related to a Manager.
Pros
None
Cons
Way too many to mention
Working hours was good
Casual Client Service Representative Level 2 (Former Employee) – Penrith NSW – 29 September 2017
Obtained good knowledge of taxation. Enjoyed assisting clients with their tax questions. As it was a casual job I didn't have much time to assess management.
Pros
Very close to station
Cons
Employment period was too short