Australian Taxation Office
Australian Taxation Office Employee Reviews
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Varied, interesting and productive
APS2 Casual/Intermittent Operative (Former Employee) – Adelaide, South Australia – 1 January 2019
The Australian Taxation Office is a Federal Government Department responsible for all taxation, superannuation and many more diverse work types on behalf of the Australian Government and people.
The Department uses specialised computer programs which must be learned and used to complete the work quickly and efficiently. I worked with a dedicated team of after hours staff who enjoyed a friendly and co-operative work environment.
The Department uses specialised computer programs which must be learned and used to complete the work quickly and efficiently. I worked with a dedicated team of after hours staff who enjoyed a friendly and co-operative work environment.
Pros
Good pay
Cons
None
ATO workplace situations
SERVICE DELIVERY OFFICER APS 1 (Former Employee) – Moonee Ponds VIC – 21 December 2018
People politics: unbearable; supervisors:not helpful and supportive for casual staff in particular. promotions: rare and unfair, choosing the crooked.
Pros
Clean and standardisd environments
Cons
crooked staff and supervisors standing in the way; managers too blind to see the truth.
Standard fed govt job
Senior Systems Analyst (Former Employee) – Brisbane QLD – 18 December 2018
Standard job where upper level mgmt had no idea on task details and how long tasks took.
No consistency between teams on company policy. What was fine in one team was not in another.
Some harrasment and bullying from some narcissistic team members.
Team leaders I worked with generally great folks doing the best they could.
No consistency between teams on company policy. What was fine in one team was not in another.
Some harrasment and bullying from some narcissistic team members.
Team leaders I worked with generally great folks doing the best they could.
Pros
Decent wage, overtime pay, work/life balance. Team mates generally great people.
Cons
Constant change of directions, little applicble training offered on some systems, uncertain job security.
Dreadful workplace - worst job I ever had
Customer Service Representative (Casual) (Former Employee) – Chermside – 16 December 2018
Top management and middle/low management have completely different rules. Doing my job properly, I was told by my line manager, numerous times, to forget about what I was trained in, forget about what they say "at the top", I must do what my manager says, even though it's against protocol. Too many old dinosaurs are working at the ATO and the culture cannot change until they all die out of old age...
Pros
None that I can think of
Cons
Awful culture
Positive workplace
Inbound Call Center Operator (Current Employee) – Melbourne VIC – 15 December 2018
Do not have any complaints about the workplace. Absolutely love being a part of such a great team. Hardest part of the job, is leaving when you're finished as every single person you work with is great.
Quiet place to work
Customer Engagement Officer (Current Employee) – Hobart TAS – 11 December 2018
There is always someone to assist if you need help. Team leader is very good and knowledgeable .
excellent work areas, plenty of facilitites to access, like break out areas, access to fresh air eating areas.
excellent work areas, plenty of facilitites to access, like break out areas, access to fresh air eating areas.
fun place
Client Liaison Officer (Current Employee) – Perth WA – 30 November 2018
already submitted previously, it is a good organisation to work for, T/L are not the preferred one as some lack people skills. the organisation is too large ,when remotely managed it is challenging.
Pros
none
Cons
none
Strong, supportive team environment
Operations Officer (Current Employee) – Parramatta NSW – 22 November 2018
My role is in the Commonwealth Public Service-it involves servicing requests from individuals, companies, trusts and other entities, tax agents and legal representatives.
It involves frequent training updates and foundation knowledge of the Australian taxation system and digital online services.
It has also involved a large amount of telephony work servicing customers' tax needs; informing and educating customers.
It involves frequent training updates and foundation knowledge of the Australian taxation system and digital online services.
It has also involved a large amount of telephony work servicing customers' tax needs; informing and educating customers.
Non-biased and appreciative
Client Service Delivery Officer (Current Employee) – Box Hill VIC – 7 October 2018
ATO are the best employers. The provide excellent work-life balance, plenty of training opportunities, superb salary, benefits and superannuation, and a friendly workplace environment.
Pros
Learning oppportunities, friendly workplace
Cons
In recruitment, there is a lot of evident favouritism in the process
Customer Service Representative
Customer Service Representative (Call Centre) (Former Employee) – Brisbane QLD – 3 October 2018
Answer phone calls about debt and business. This includes set up payment arrangements, remit interest, penalties and create deferrals. Issue BAS and quote tax law.
Pros
Professional environment and ATO benefits
Cons
Keeping up with change in work formats.
Work life balance is good. Management and work culture is quite poor. Glass ceiling is there for women and people from different cultural backgrounds.
Business/Economic Analyst (Former Employee) – Brisbane Office – 12 September 2018
A typical day starts with reviewing the cases on hand. Staff were required to have at least 10 active cases on hand and sometimes when all cases have deadlines, it can be hard to manage.
Then you go to internal with other audit teams or to external meetings with taxpayers. You also spend time researching or writing your reports. Each case is different, I learned a great deal about how companies operates, how to analyse the financial reports, how their business grow and what are the likely areas of problems.
Managers are more concerned about achieving the revenue target rather than listening and considering the sustainability of the work load.
Rewards/advancements were usually made based on who you know and how well you talk rather than on actual work done.
Inappropriate focuses made on how a report is presented rather than whether you have solved the problems.
Then you go to internal with other audit teams or to external meetings with taxpayers. You also spend time researching or writing your reports. Each case is different, I learned a great deal about how companies operates, how to analyse the financial reports, how their business grow and what are the likely areas of problems.
Managers are more concerned about achieving the revenue target rather than listening and considering the sustainability of the work load.
Rewards/advancements were usually made based on who you know and how well you talk rather than on actual work done.
Inappropriate focuses made on how a report is presented rather than whether you have solved the problems.
Pros
Job security is relatively good. No need to work overtime if you don't want to.
Cons
Work culture is poor and office politics is distressing
Productive, stats driven workplace
Customer Service (Former Employee) – Dandenong VIC – 10 September 2018
A typical day at the ATO consists of:
- Processing Income Tax Returns for all types of entities.
- Receiving Inbound Phone calls and making outbound calls.
- Working within a team, collaborate ideas and create change.
- Much More
- Processing Income Tax Returns for all types of entities.
- Receiving Inbound Phone calls and making outbound calls.
- Working within a team, collaborate ideas and create change.
- Much More
How the work life balance
Client Service Administrator (Current Employee) – Australia – 16 August 2018
I am very happy with satisfaction with the work that provides excellent work life balance.
Working conditions are excellent
Supervisor is very understanding
Satisfied with their salary
Working conditions are excellent
Supervisor is very understanding
Satisfied with their salary
Pros
Flexible hours of work
Cons
Promotions limited
Exeptional Employer
HR Officer (Former Employee) – Upper Mount Gravatt QLD – 10 July 2018
Working with the ATO, is a valuable opportunity for career advancement, where staff is respected, motivated, and always provided with development tools and programs.
Pros
Respect, motivation, development, exceptional management
Cons
instability due to fixed term contract
Very efficient and productive manegment
Account Manager (Current Employee) – Melbourne VIC – 5 July 2018
At the ATO we are required to always follow protocol when dealing with a client.
We are to establish their identity using the ATO identification tools and steps.
They require you to always be respectful, patient and understanding when dealing with enquiries.
I have completed business training and have joined the ATO business team and have undertook new dealings revolving around businesses, superfunds and charities.
The workplace is very well managed and very efficient which keeps you motivated to always do better.
We are to establish their identity using the ATO identification tools and steps.
They require you to always be respectful, patient and understanding when dealing with enquiries.
I have completed business training and have joined the ATO business team and have undertook new dealings revolving around businesses, superfunds and charities.
The workplace is very well managed and very efficient which keeps you motivated to always do better.
Pros
Great experience and knowledge.
Cons
Very low salary.
duties can be tedious however the camaraderie is excellent
Complaints Officer (Former Employee) – Moonee Ponds – 25 June 2018
Liaising with clients who believe that they have a grievance with the ATO.
Investigating the clients situation and then providing appropriate procedures to correct the situation
Investigating the clients situation and then providing appropriate procedures to correct the situation
Pros
good, leave, flex time, good super
Cons
A lot of procedures and processes