inbound Call Centre - various calls relating to the Australian Taxation Office Products:
Business Activity Statements / Installment Activity Statements :
Explaining the form, reissuing the forms out, changing reporting methods on the form, confirming figures recorded.
Payment Arrangements: confirming debt owing and arranging a payment arrangement to pay debt off.
Recording inbound complaints about the ATO - Taking details of compliant - reconfirming the details and explaining process standard time of complaint.
Providing information and relevant details in relation to Income Tax Returns, Income Tax Withholding, Income Tax Instalments, Luxury Car Tax.