Australian tax office needs to change the way they deliver product knowledge (About tax laws and their internal work management system) to their employees. It was challenging for me when i have first started and there was not much help around gain knowledge about their internal software systems and advance tax laws. We always have to refer in to online documentations. I believe this is some where they can improve and eventually it will increase productivity.
Training on the use of Manuals leaves a lot to be desired and the manuals and procedures constantly changing, spent a lot of time reading and noting changes to debt protocols. Computer operated off several different types of software so it was like playing snakes and ladders.