I enjoyed working at the ATO, because they were incredibly organised, they had clear procedures and polices on how to do certain tasks. They also have a pool table in the lunch room downstairs which is fun, and it was enjoyable working in Northbridge as there was a number of choices for buying your lunch.
Australian tax office needs to change the way they deliver product knowledge (About tax laws and their internal work management system) to their employees. It was challenging for me when i have first started and there was not much help around gain knowledge about their internal software systems and advance tax laws. We always have to refer in to online documentations. I believe this is some where they can improve and eventually it will increase productivity.