Australian Unity
2.7 out of 5 stars.
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Australian Unity Employee Reviews

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2.7Work–Life Balance

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Plenty of work

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My experience was good overall. Bit unorganised with rosters. Only had few days advance of where working. Manager was fair. Plenty of work. Good mentoring at first.

Pros

Customers were lovely. Heaps of work.

Cons

Unorganised and top heavy management.
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Professional, friendly company

Professional company, managers in all regions are all lovely and easy to communicate with. I absolutely loved Working 10 years with this company and sadly left due to relocation from NSW to qld. I recommend any one who wants stable hours, flexible working, respect, good pay to work with this company

Pros

Meal allowances, travel allowances, training, reliability

Cons

No cons
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Terrible company to work for.

If you think you are applying for a job as a personal care worker think again. 90% of your work will be cleaning homes. They advertise a "a work life balance", .. thats a joke, there is no work life balance. Even if you state that you are only available between certain times of the day they will roster you outside of these times anyway without notifying you (it will just appear on your roster on the day). Some of the service coordinator's have a chip on their shoulder and you will find this out if you dare to question a service. The upside of working in this industry as a care worker are the clients.

Pros

There are none.

Cons

Too many to write about.
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I love working at Australian Unity

They were flexible with the days I could work. They provide me with minimum and maximum set hours each week which is perfect for me. This allows me to have a healthy family/work life balance. The sign up process was completely paperless and very easy. They provide: iPhone Plus, uniform, ppe and paid travel time and km. Staff are wonderful and very organised. They honestly go above and beyond. I am always kept informed of any changes. They provide a training coach for when you first start as well as ongoing training and support. There is room for advancement and secondments. They have been extremely thorough with COVID precautions and updates. It is a great atmosphere providing monthly team meetings and work group chats. I’m very happy here and will stay here for years to come.
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Avoid like the plague unless you like to be devalued and humiliated

Found work was continually put onto you without consultation not enough hours in the workday to cover the amount of work expected and the short time frames expected to operate in. Bullying from management no recompense, instead you get placed on performance management, unfair work load place on some staff. No training or very limited training. Unrealistic expectations working 2 roles and not being remunerated appropriately. Under performing workers are praised whilst other workers have unreal expectations placed on them with short time frames and work load. Managers never listened to concerns, only listened to favourite staff created disharmony and fractions do not live up to the supposed values of AU

Pros

clients, supportive colleagues

Cons

toxic workplace, bullying from managers, unreal expectations from staff
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Poor support-untrained staff-wages didn,t meet with home care carers expenses

I worked some weeks moor than a weeks 38hours as a casual, doing work of a case manager. MyI roll as team leader was to train/phone calls at my expense

Pros

none

Cons

Long hours with no thanks or support
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Systemic under valued over worked unsupported

No appropriate training. No ongoing support. Unprofessional, breaches in guidelines & agreements, highly stressful with constant changes of work practices. Support bad or under performing staff while great staff are struggling under the workload already. No proper staff evaluations.Huge client loads with inability to provide appropriate services. High staff turnover. New processes are rolled out with no training or training supplied after services are offered. Management have no appropriate training. Staff are placed in roles with no support or training.

Pros

Care staff are great.

Cons

Overloaded, stressful, unattainable deadlines, constantly another urgent task or report.
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Don't even bother

Poor management , no real guidance for employees. It was very difficult to establish management as jobs are allocated from different places and people. Poor assistance when their online program malfunctions, IT specialists were of no help and did more harm than good. The pay is poor and the allocated jobs are either spaced too far apart or allocated on top of each other (you'll almost need a time machine)

Pros

nice clients

Cons

Work phone mostly doesn't work, management difficult
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Do not work here

Easy job to get because they can’t find anyone who actually wants the job!No support and bad management , they don’t care about clients and only care about money All staff are stressed and there is no support for anyone ..

Pros

Meeting lovely clients

Cons

Everything
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au

has a work culturewhich requires you to be silent and say yes. your opinion is not welcome and while they say the like to celbrate success this is only true if you represent the image they want. young pretty and thin. i saa asked to join a wt loss program that they were running under the guise of wellness. they will destroy your soul

Pros

non

Cons

bullying culture and a toxic work place
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Company supply all uniform and gloves and mask and hand gel for us very good

I having a very good working experience and happy working environment at Australian Unity. All the staff and college are very friendly, we helping each other a lot. if u need any support or training. the company will support u
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Low Pay, disorganised rosters

Pay is low for responsibilities required. You will need to use your own car. You will not be paid for all travel required as is stated in the award. For Country areas expect to travel a lot and be prepared to rack up over 1000klms a month. you will only be paid for travel between each client. nothing more. Wear and tear, tyres etc are bourne on your own pocket. Good luck with your employment, there are some brighter sides, some nice team members and some nice clients who appreciate you. But for money paid your better off at IGA or Woolies where the pay is roughly the same and you won't be driving you car into the ground meeting impossible deadlines and you will at least have a toilet to use and know what time your shift starts and finishes.

Pros

Working on your own / meeting nice clients

Cons

Low pay for the responsibilities required, wearing your car out more quickly, never knowing what time your working day will finish or start until the day
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Company purpose is lived and breathed each day. Great culture

When I initially applied to the job with Australian Unity, I thought it was a health insurance company. It wasn't until interviewing and first week on the job that I was aware of how truly diverse the company is and their large presence in community services and well being. I have learnt so much over the course of my employment and worked with a wide range of people from different walks of life. This role has provided me a great learning in terms of community connection, cultural and lived experience awareness as well as career development having held 3 various roles during my time. The values are lived each day, 4 years on still here and each day has a new challenge! I finally found an organisation that allows me to bring my whole self to the workplace ( virtual albeit these days) and connects to my personal values. Lot's of learning on the job, this is an environment of growth and transformation.

Pros

Excellent strategic purpose and company culture

Cons

Ambigious & infant processes
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Terrible Mangement

Want to suck your blood. Just work work no fun no laugh. Stressful place to work. Very unprofessional and unorganised managers. No proper training. No any arrangements for new worker to start a job. Nothing was organised when I started job. I had to ring IT all the time to get my emails and set up my computer and everything. Not enough support for new person.

Pros

None

Cons

Many as I mentioned above
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Great hours

Choose your own hours Workload can be tedious Great team leader but no advancement Pay ok but unless you work nights and weekends no penalties Supply uniform and work PPE and paid travel time you get to meet some lovely people, the best part of the job is the clients
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They only care about money

The administration general got a 1.5 million dollars pay rise the 5 administrators under the general has a share in 7 million in late 2019. Australian Unity do not give a dam about care workers and rip clients off . I have never worked in a company where they don't care

Pros

Absolutely nothing

Cons

They are money hungry
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Unorganised management and accountability

I was working at Campbell Place. I do not feel that the management team cares about you especially if you're just a casual staff. No proper training received, no leader or manager allocated to me. I have reached out in every possible way if I could to receive system training before picking up more shifts, but wasn't follow up on that at all. I feel that I have to "beg" for for the simplest things like pay slip, name tag, swipe card, work email, training, etc....It is not my job to do all that but the HR or someone in the company has to organise those for me. The only pro that working there was the lovely residents.
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Great company, No room for growth

Strives on flexibility, well-being and modern day work environment. No care for staff advancement or progression of skills, management very self-invested and only care about numbers. No acknowledgement for performance or any sense of value as an employee.

Pros

Flexibility, Laid-back and Friendly people

Cons

Lack of value, No progression, Lack of organisational structure
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They eat you

Forget advancement in this company They don't care about you, only that a client doesn't call up to say you're not there. You're a punching bag by everyone and amenity staff are treated better than care workers
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Management terrible especially the maintenance supervisor absolutely unprofessional

Unfortunately there not worth 150 characters not much to say but very rude unappreciative racist unprofessional and have no clue about management. Or how to manage a bakery for that fact. 1 word (hopeless)

Pros

No pros

Cons

Plenty lost count
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Australian Unity - poor management conduct and control

I was working on a 4 months contract basis in the IT department and eventually I had to leave the organization because of very poor management and toxic environment. They had almost next to none program governance across the organization and each business units were running their own projects as they deemed fit. There was a very clear demarcation and competition between business leaderships and almost no collaboration between them. All of which had failed to adopt the true values set within Australian Unity. The IT GM at that point of time was signing off contracts with vendors without even understanding the scope involved. And managements wonders why their projects are always delayed, exceeds budget and never meets the agreed scope. Most of the time the contractors hired are thrown under the bus for the failures of Australian Unity management, causing them to be sacked or left the organization out of their own accord. Unfortunately, the toxic culture is across the organization. I would not work for Australian Unity or recommend anyone to be employed there, ever.

Pros

None

Cons

As stated in the above review context
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Overall rating

2.7

Based on 121 reviews
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Ratings by category

2.7Work/Life Balance
2.6Salary/Benefits
2.5Job Security/Advancement
2.3Management
2.6Culture
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