Home Care Worker (Former Employee) – Sydney Northern Suburbs NSW – 19 July 2018
Lovely cleints overall, management hopless, no guidance, wants you to work 24/7 and when you say you can not just roster you anyway. Lots of travel involved outside your own area and so no payment for this and short shifts not consistent, money avaialebl , no time to get to shifts very far apart often and no time given to go to the toilet , no proper breaks given which is ellegal , if you speak up it just what the job entails.Some clients expect cleaning like a professional and expect a lot in the time frame given.
short shifts, not willing to listen to workers, management no idea how long it takes to get to some places, not enought time allowed for travel, long travel required for little shift, poorly paid
Customer Service Representative (Former Employee) – South Melbourne VIC – 26 August 2018
I pushed through ad long as I could, 18 months to be precise. One day I woke up and said I can't do this anymore, so I resigned. They say the majority of Psychopaths exist in the business world, well they certainly do at Australian Unity. It is an unqualified scramble to the top, with more managements changes than a new born has a nappy changed. The culture is dog eat dog and their is no consistency or stability within various departments. Customer Service is not a priority and the pay is terrible. If you want to work for a company and learn how things are done or want to be part of a company that is market progressive, then don't work at AU. The only thing I gained was a deeper insight into what not to do.
Allocations (Former Employee) – NSW South Coast NSW – 31 May 2018
I have worked for this company in an admin role , positives were some people in the office I worked with and the In home carers out on the road. Basically management in head office and payroll have no idea which way is up or down. They treat staff like they are absolutely nothing. I started my role to help carers in any way I could as I have done the hands on care work and wanted to make a difference even if it was small. But like all companies in this industry they do not care about the people that are the backbone to their business. Shame shame shame
Other care workers
Everything, not being paid, over worked and being treated poorly
Service coordinator (Current Employee) – Bankstown NSW – 1 March 2018
Always stressful days. The management unorganized. Encouraged you to work after hours. Managers do not look after their staff. Managers put the problem back onto you. The most enjoyable part of the job is meeting lovely colleagues but unfortunately every week colleagues quit jobs .
Service Coordinator (Former Employee) – New South Wales – 25 February 2018
This company has no clue what they are doing. Fellow co workers who have worked in this industry for over 30 years have never been so miserable since AU took over.. Overworked... stressed.. little to no training provided... they keep on shoving work onto you. Constant empty promises.
They encourage you to work after hours and on weekends for nothing.. milk as much from you as possible as they don't want more staff.
No point talking to managers because they put the problem back onto you but the real issue is the company and its structure.
You will not be promoted in this company.. so don't bother working hard because they will hire someone else.
The only good part of the job is meeting lovely clients who i genuinely care about.. They have inherited a team of amazing staff and want to work them into the ground to death.
Poor unqualified leadership with no clear strategies - silo environment
Marketing specialist (Former Employee) – 114 Albert Road, South Melbourne – 19 February 2018
Each business unit does their own thing. When things go wrong lots of finger pointing and blame. If you don't have a strong will, steer clear.
This company employs leaders that are unqualified and manipulative. It's a survival of the fittest environment. I have never resigned from a company with less than twelve months tenure - this was the first with 9 months.
The worst senior leadership, management and politics that I have ever seen in a corporate environment.
Great team - before they were made redundant
So many, poor management, no cohesiveness between sales and marketing, no great leadership
Facility administration (Former Employee) – Melbourne – 27 January 2018
AUs vision and stated work culture are smoke and mirrirs. More time is spent on managing staff and planning how to make things work rather than actually putting steps in place to bring about the change. The future is the reality but it's all discussion on how it should be done. Another meeting, another review, another discussion/dissection... Then apply another remote communication pathway or channel to "bring everyone together". Competition between staff is crippling. There's no sense of fun, let alone humour - just deadly seriousness about making lives better! Hated the place and the salary is woeful.
employ anyone upright and breathing
layers of management, IT support and resouces, penny pinching on staff equipment, reliance on sub standard IT
Service Coordinator (Current Employee) – Sydney NSW – 27 December 2017
Coordinating training and monitoring staff to assist the aged and disabled in the community is very important work,.Every day has new challenges which with patience and understanding I do whatever possible to help people live safely confidently and independently for as long as possible.
Assisting people of all walks of life cultures aged and disabled to live independently.
No cons - love my job plenty of job satisfaction work with a dedicated team of people.
Happy with Australian Unity after the take over from NSW Homecare
Care Worker (Current Employee) – St George NSW – 16 December 2017
Working for a branch which manages itself is a bonus. All branches have now gone back to self managing as the Allocations rostering system did not work out due to staff not being familiar with clients needs. If you have a well organised and understanding Service Coordinator, working for Australian Unity as a care worker can be a very rewarding career. Having an unorganised service co could make your employment with Australian Unity a challenge. I am paid KM's and travel time between clients. Always have a 30 min break allocated after 5 hrs of work. Good idea to join the union United Voice so you have the backup of the union if you aren't getting your award conditions. I like the mobile Procura software, all client information at your fingertips, no more going into the office to hand back schedules every fortnight. Challenges could arise with difficult clients, extremely cluttered or dirty homes. There are policies and strategies in place to overcome these difficulties. I feel the St George branch is probably one of the best managed branches in the Sydney metro area. All PPE equipment is supplied also a full uniform. Overall very happy with the way Australian Unity has continued the service of NSW Home Care.
I enjoyed working in client's homes and was respectful at all times
Care Worker (Former Employee) – Coffs Harbour NSW – 30 November 2017
The chemicals used for cleaning in most clients' homes irritated my sensitivity to chemical cleaners and my eyes and nose streamed whilst cleaning. Otherwise I thoroughly enjoyed the personal care aspect of the position.
Podiatrist (Former Employee) – Melbourne VIC – 25 November 2017
The job itself was good, I'd had plenty of expereince in the role and felt comfortable.. but the management was awful.
Micro managing and chaos from the top filtered through to their staff who were unnecessarily over worked. The pay was acceptable but the unpaid over time required greatly decreased everyones hourly rate.
High staff turnover because of these issues further compounded the stressful environment.
I worked with Australian Unity for around 8 months before moving to a similar role with another company with a far better managment style.
Lots of expected unpaid overtime. Stressed managers. Very high staff turnover
Care Worker (Former Employee) – Northern Rivers NSW – 2 October 2017
Love my clients the hours would suit someone whose kids have left home and you've paid off your mortgage etc. Like a play job or something to keep you getting out of bed. You would love this job if you have good time management skills, empathy, integrity, good work ethics and you enjoy being of service to others. You will be working alone so you need to be a responsible person. Older ladies are generally better at this job due to more experience in life having kids etc.
The clients and working by yourself
Never enough work poor management the list goes on and on!!
Service Coordinator (Current Employee) – Gosford NSW – 29 September 2017
consists of constantly prioritising to ensure staff are supported and clients receive appropriate and timely service in a cost effective way. answering phone calls from clients and staff supervising and supporting staff most enjoyable part of the job is the knowledge that you are making a positive difference in client's lives
rostering system that is not very user friendly or time efficient
Carer (Former Employee) – Bankstown NSW – 9 August 2017
I loved the worked that I did at Australian unity working with age care and disability i have leaarnt a lot working with the short time I worked for them the hours was not good and the wage could be better