service coordinator (Former Employee) – Sydney NSW – 17 November 2018
this company doesn't care about their clients only about the money coming back into the company they spent in buying the Home Care services they have killed the good name the previous company had caring this mob don't care at all
Fast paced, interactive, rewarding job oppurtunities
Support Worker (Former Employee) – Moruya NSW – 5 November 2018
This company just went through a massive transformation from Home Care NSW to Australian Unity.
During that shift of companies, the supervisors and line managers had to cope with so much change and many difficulties.
There were definite parts that were lacking or where we felt unorganised or that is was difficult to be heard, but that was more due to the huge influx of clients and the massive changes. The team were incredible through it all, trying to accommodate a huge team from Bega to Ulladulla and all inland to Cooma.
I am very proud to have been a part of that team and thankful for the opportunities that is has brought into my life.
They use a mobile check in app which is very efficient and makes it very easy to keep up with any changes with the client or the team.
Group Finance (Current Employee) – South Melbourne – 2 November 2018
Middle and Upper Management have no clue and are unqualified for the job titles they have/give themselves/rename themselves which is on a regular basis - you sometimes scratch your head and go 'what do they actually do given their job title is so convoluted".
Too many strategy changes and recommendations but no action and meaningful results.
Systems are prehistoric and nobody knows where the information comes from just push push push get it out.
This organization is definitely top heavy with a lot of passengers/brown nosers who have been there for ages and actually are not qualified for the positions they are in.
Too fragmented and too many silos and an emphasis of talking the talk but not walking the walk.
When in doubt outsource it to the consultants who are more than happy to charge charge charge for advice that will never get implemented.
Care Worker (Current Employee) – New South Wales – 8 October 2018
The area Management leaves a lot to be desired, bulling of the Care Workers and Service Co's and other office staff is common, by cutting work hours and refusing advancement because of their own personal dislikes , not job performance
i have a permanent position so i have guaranteed hours
Customer Service Representative (Former Employee) – South Melbourne VIC – 26 August 2018
I pushed through ad long as I could, 18 months to be precise. One day I woke up and said I can't do this anymore, so I resigned. They say the majority of Psychopaths exist in the business world, well they certainly do at Australian Unity. It is an unqualified scramble to the top, with more managements changes than a new born has a nappy changed. The culture is dog eat dog and their is no consistency or stability within various departments. Customer Service is not a priority and the pay is terrible. If you want to work for a company and learn how things are done or want to be part of a company that is market progressive, then don't work at AU. The only thing I gained was a deeper insight into what not to do.
Home Care Worker (Former Employee) – Sydney Northern Suburbs NSW – 19 July 2018
Lovely cleints overall, management hopless, no guidance, wants you to work 24/7 and when you say you can not just roster you anyway. Lots of travel involved outside your own area and so no payment for this and short shifts not consistent, money avaialebl , no time to get to shifts very far apart often and no time given to go to the toilet , no proper breaks given which is ellegal , if you speak up it just what the job entails.Some clients expect cleaning like a professional and expect a lot in the time frame given.
short shifts, not willing to listen to workers, management no idea how long it takes to get to some places, not enought time allowed for travel, long travel required for little shift, poorly paid
Allocations (Former Employee) – NSW South Coast NSW – 31 May 2018
I have worked for this company in an admin role , positives were some people in the office I worked with and the In home carers out on the road. Basically management in head office and payroll have no idea which way is up or down. They treat staff like they are absolutely nothing. I started my role to help carers in any way I could as I have done the hands on care work and wanted to make a difference even if it was small. But like all companies in this industry they do not care about the people that are the backbone to their business. Shame shame shame
Other care workers
Everything, not being paid, over worked and being treated poorly
Service coordinator (Current Employee) – Bankstown NSW – 1 March 2018
Always stressful days. The management unorganized. Encouraged you to work after hours. Managers do not look after their staff. Managers put the problem back onto you. The most enjoyable part of the job is meeting lovely colleagues but unfortunately every week colleagues quit jobs .
Service Coordinator (Former Employee) – New South Wales – 25 February 2018
This company has no clue what they are doing. Fellow co workers who have worked in this industry for over 30 years have never been so miserable since AU took over.. Overworked... stressed.. little to no training provided... they keep on shoving work onto you. Constant empty promises.
They encourage you to work after hours and on weekends for nothing.. milk as much from you as possible as they don't want more staff.
No point talking to managers because they put the problem back onto you but the real issue is the company and its structure.
You will not be promoted in this company.. so don't bother working hard because they will hire someone else.
The only good part of the job is meeting lovely clients who i genuinely care about.. They have inherited a team of amazing staff and want to work them into the ground to death.
Poor unqualified leadership with no clear strategies - silo environment
Marketing specialist (Former Employee) – 114 Albert Road, South Melbourne – 19 February 2018
Each business unit does their own thing. When things go wrong lots of finger pointing and blame. If you don't have a strong will, steer clear.
This company employs leaders that are unqualified and manipulative. It's a survival of the fittest environment. I have never resigned from a company with less than twelve months tenure - this was the first with 9 months.
The worst senior leadership, management and politics that I have ever seen in a corporate environment.
Great team - before they were made redundant
So many, poor management, no cohesiveness between sales and marketing, no great leadership
Facility administration (Former Employee) – Melbourne – 27 January 2018
AUs vision and stated work culture are smoke and mirrirs. More time is spent on managing staff and planning how to make things work rather than actually putting steps in place to bring about the change. The future is the reality but it's all discussion on how it should be done. Another meeting, another review, another discussion/dissection... Then apply another remote communication pathway or channel to "bring everyone together". Competition between staff is crippling. There's no sense of fun, let alone humour - just deadly seriousness about making lives better! Hated the place and the salary is woeful.
employ anyone upright and breathing
layers of management, IT support and resouces, penny pinching on staff equipment, reliance on sub standard IT
Service Coordinator (Current Employee) – Sydney NSW – 27 December 2017
Coordinating training and monitoring staff to assist the aged and disabled in the community is very important work,.Every day has new challenges which with patience and understanding I do whatever possible to help people live safely confidently and independently for as long as possible.
Assisting people of all walks of life cultures aged and disabled to live independently.
No cons - love my job plenty of job satisfaction work with a dedicated team of people.
Happy with Australian Unity after the take over from NSW Homecare
Care Worker (Current Employee) – St George NSW – 16 December 2017
Working for a branch which manages itself is a bonus. All branches have now gone back to self managing as the Allocations rostering system did not work out due to staff not being familiar with clients needs. If you have a well organised and understanding Service Coordinator, working for Australian Unity as a care worker can be a very rewarding career. Having an unorganised service co could make your employment with Australian Unity a challenge. I am paid KM's and travel time between clients. Always have a 30 min break allocated after 5 hrs of work. Good idea to join the union United Voice so you have the backup of the union if you aren't getting your award conditions. I like the mobile Procura software, all client information at your fingertips, no more going into the office to hand back schedules every fortnight. Challenges could arise with difficult clients, extremely cluttered or dirty homes. There are policies and strategies in place to overcome these difficulties. I feel the St George branch is probably one of the best managed branches in the Sydney metro area. All PPE equipment is supplied also a full uniform. Overall very happy with the way Australian Unity has continued the service of NSW Home Care.
I enjoyed working in client's homes and was respectful at all times
Care Worker (Former Employee) – Coffs Harbour NSW – 30 November 2017
The chemicals used for cleaning in most clients' homes irritated my sensitivity to chemical cleaners and my eyes and nose streamed whilst cleaning. Otherwise I thoroughly enjoyed the personal care aspect of the position.
Podiatrist (Former Employee) – Melbourne VIC – 25 November 2017
The job itself was good, I'd had plenty of expereince in the role and felt comfortable.. but the management was awful.
Micro managing and chaos from the top filtered through to their staff who were unnecessarily over worked. The pay was acceptable but the unpaid over time required greatly decreased everyones hourly rate.
High staff turnover because of these issues further compounded the stressful environment.
I worked with Australian Unity for around 8 months before moving to a similar role with another company with a far better managment style.
Lots of expected unpaid overtime. Stressed managers. Very high staff turnover