Customer Service Representative (Former Employee) – Brisbane QLD – 17 May 2018
not very busy days at work, learned a lot about courier delivery, international money transfer,etc. average management , staff and site manger cutting corners to present a good picture to the area manager and regional manager. Too much gossip among staff behind the back . Hardest part is to listen the complaints and excuses of other senior staff members and do the jobs assigned to them . when it a busy day and customer appreciated good service.
excessive pressure to perform in store competitions
Customer Service (Former Employee) – Hughesdale VIC – 20 February 2018
When I was working as a customer service in BP Gas Station I felt very hard as I was doing night shifts and there after I learnt a lot how to speak and how to deal with the different kinds of people and how to communicate with the customers.
Assistant Manager (Former Employee) – Qld – 10 December 2017
All managers on power trips. No work life balance whatsoever, as you are on call 24/7 and expected to pick up shifts on top of your own or work 12 hour days without even as much as a thank you. Nothing is ever good enough and extremely little support from above...
Great working environment, Fast paced, Lenient with shifts and allows you to swap.
Customer Service Representative (Current Employee) – Ballina NSW – 18 August 2017
Depending on the shift you work, each shift is different. You will be taught how to do each aspect of your job hands on and other workers will always teach you new tricks and answer any questions if needed. It is definitely team focused you have goals to try and achieve and always help each other try and reach the quota. You serve customers if on the till and offer current promotions and them a rewards card. If doing a night/ graveyard shift it involves serving customers (which there is generally nowhere near as many as daytime), clean & mop, restock shelves, restock the frozen food for the next day (night time no deep fried food is cooked), restock pies and cook when needed, clean bathrooms, wash up anything from the hot food display as you turn it off at night, prepare toasties for the next worker on graveyard. Management is great they are always there to help and very encouraging. The diversity of customers is great and each day is different, you make new friends and learn the regular customers. Most enjoyable is meeting team goals and talking to new people and great workers.
Great job to have, pay is great, friendly people and always have help if needed.
No breaks but you are generally to busy to even think about a break.
Productive, Self motivational department, Helping management in creating self confidence.
Customer Service Representative (Current Employee) – Sydney NSW – 18 May 2017
It is one of the best company providing fuel in Australia from many years. Its a great fun to work with them. One can improve his languiage skills and meeting new people everyday increases self confidence to tak to people. Management is good, cooperative. They have the best fuel in Australia.
Not a good environment for anyone, staff are just a piece of meat ready to be slaughtered when they are sick of you
Customer Service Representative (Former Employee) – Beeliar WA – 17 May 2017
BP Beeliar I would have to agree with the other review of this BP site. If you are hired here prepare to not have enough training and support from management! You wonder if your doing your job properly as you don't get any feed back. Then one day you get called into the office and terminated with little to no reason or you are terminated for something trivial, that you were never given a chance to fix because you always thought you were doing the right thing! It seems that they will make any excuse to fire or force out older staff, so they can make way for cheaper younger staff, as if they didn't make enough as it is! Not a very good place to work!! Please note this is a franchise so I can't speak for other sites run by BP
CSR ( Customer Service Rep) (Current Employee) – Sydney NSW – 3 April 2017
My day start as early as 5 am and finish as late as 4 pm. Its tough its fast and you have to be a team player.Management is hands on and their with you. Workplace culture is 24 hour/ 7 days a week good team environment. The hardest part of the job can be its physical nature standing for log hours and stocking, stacking and cleaning,
Customer Service Representative (Former Employee) – Beeliar WA – 25 March 2017
Worked here for a little over 2mths. Found management to be very strict coming up with rediculous rules. Store manager & assistant manager are very young & on 'power trip' when dealing with their staff & go through staff very quickly so theres no job security at all. Had to sign an employee agreement that didn't allow you a break unless you worked at least a 7hr shift which was hard at times. Beeliar site is a franchise owned by the Sanzone Retail Group. Not a company I will ever speak of fondly or recommend to anyone!
Part time employee (Current Employee) – Melbourne VIC – 21 January 2017
First day of my shift is my typical day at work. I had learnt a lot in the job. For example, managing the site , Hospitality, being polite towards the Customers. The management is very particular in the quality of serving towards the clients. I faced a friendly culture in the work. I did not find any hard work during the shift. The most enjoyable part is the customer is fully satisfied and gave me the compliment as good service.
Customer Service (Current Employee) – Brisbane QLD – 9 September 2016
It is good working place with friendly working staff and management. Management consider my opinions also in some decisions, which is so encouraging for me to get new ideas about work and how to improve service.