Bank of Queensland Careers and Employment
- Company size1001 to 5,000
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Management Reporting Officer in Brisbane, QLD Australia
on 12 January 2021
A reliable place to work.
I enjoyed working at BOQ during a large period of growth. I was valued, my coworkers all got along with each other and were able to meet realistic targets.
Senior Customer Service Specialist in Brisbane
on 2 December 2020
Very poor culture and company to work for
I would not recommend this company as either an employee or a customer . Majority of the senior leaders including general manager level are tas masters abd micro managers.
Customer connect in Queensland
on 14 September 2020
Best not to work here, if you don’t have to...
Hired to work in their contact centre without an interview. 4 weeks into the job and they still “didn’t have a plan” for where they were placing us within the business. Trainers tell staff to refer to their managers. New employees are made to take balance enquiry calls for weeks, averaging 8-10 calls per day, while customers are made to wait in queues of up to 45 minutes. While waiting, the expectation is that you read their website to learn more about your job. No phones allowed. No learning materials provided. When I enquired about next steps, I was told to contact my manager, but not to sound too “demanding”. For context, I’ve worked in many banking and finance roles in the past, and have been responsible for setting up call centres for start up businesses, including training, establishing processes, etc. This was purely intended to be a part time, casual job, where I could get out of the house, and interact with other people. I wasn’t looking to be challenged, I wanted to go to work, be busy for a few hours, then head home.In all my years of experience, I’ve never come across a business that treats new employees with such arrogance. The general vibe was employees seeking out their managers for feedback, etc, rather than management being proactive. While some staff members profess to enjoy their jobs there, I’ve never seen a place of business where established staff members are so desperate to see days off. The only interactions new employees have with existing ones is when there is one on one training occurring. Staff just aren’t that friendly toward newcomers. I met my manager once, for about 2 minutes. And the reason I joined was to work part time. As soon as we were working, it was made clear to us by management that the expectation was that we were casuals, but available full time hours. And that we were NOT to discuss our pay rates. The expectation of hours was not discussed with us during our conversations with HR. And there were no interviews either. We were scheduled for 7 hour days, with one half hour break. While I appreciate that this role may be appropriate for those with zero motivation, zero banking experience and zero contact centre experience, there wasn’t really anything on offer for me.
Business Development Manager in brisbane
on 29 April 2020
una empresa altamente involucrada con innovación y procesos tecnológicos, muy buen ambiente colaborativo
Customer Service in Queensland
on 17 March 2020
Culture of corporate drug & alcohol abuse is very present. Bullying and physical abuse are not uncommon topics for the HR team. New recruits are mismanaged and offered little to no guidance or practical hands on training. They are often used as scape-goats to vent blame for managerial screw-ups.
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Insights from 18 Indeed users who have interviewed with Bank of Queensland within the last 5 years.
Interview is average
Process takes about a week
- Bank of Queensland