Group Security Business Resilience and Compliance (Current Employee) – Brisbane – 8 March 2018
Culture and engagement are defined and management are great. Like every organisation there are some downsides which in this organisation is the IT support. Overall it's enjoyable and is a great place to work.
Worked with a fun,motivated and driven team which made each day so great
Customer Service Manager (Former Employee) – Brisbane QLD – 19 February 2018
I absolutely loved my job at Bank of Qld. I worked for BOQ for many years. I was very passionate, and mostly loved the personal service we gave our customers and loved what BOQ could offer our customers.
Customer Support Officer (Former Employee) – Brisbane QLD – 26 January 2018
happy environment, positive workplace a lot of opportunities to become skilled in a lot of banking areas however as an owner manager branch there is no room for career progression
CUSTOMER SERVICE MANAGER - Kirwan Branch (Current Employee) – Townsville QLD – 18 December 2017
Early on working at BOQ was great and the company. Local level is difficult at times. Overall all BOQ has some great aspects but has a big problem with their IT
Bank of QLD Finance department is a fun workplace. Its been almost 2 years since I have joined. But, its time for me to move on to a different area which relates to my degree and work qualifications.
Bank Officer (Former Employee) – Brisbane QLD – 19 April 2017
although this employment was quite some time ago , my time their was informative and enjoyable. The only reason I left was to start a family and concentrate of raising them.
A typical day would consist of delivering superior customer service within a shopping centre environment and increasing the branch book by sales targets.
Cons
Long Hours, Compliance requirments in an open plan environment within a shopping centre, I.T systems slow, Limited support
Customer Service Manager (Former Employee) – Sydney NSW – 14 February 2017
I have never felt so under valued as an employee in my whole working career which has spanned over 20 years.This has contributed to my low self esteem and lack of motivation to lead a normal life.I left BOQ and am slowly regaining my confidence.
Executive Assistant to CEO (Current Employee) – Brisbane QLD – 3 December 2016
Fantastic Company, wonderful caring people, great career advantages Great CEO who talks to everyone on every level and is accessible at all times. The company cares for its staff.
Customer Service Officer (Former Employee) – Mackay QLD – 8 November 2016
Every day coming into work was enjoyable. Everyone in the team got along, and the boss was a great leader, who was able to direct the team in the direction she wanted, yet was also able to be someone nice enough to talk to.
As the top teller, being cash custodian meant that I needed to ensure the ATM was fully functional, as well as stocking it when it was needed. I was also in charge of making sure that the branches balance wasn't too high, or too low.
The hardest part of the job, was the sales aspects, however, changing my mindset from 'selling a product,' to 'helping meet customer's needs' helped in that area.
The most enjoyable part of the job was everything else. The team was great, management was great, the timetable was great.
Manager's Assistant (Former Employee) – Gold Coast, Australia – 12 November 2015
Great team, initiative to work on your own, yet always had someone to help if needed. Praised when achieving goals Team functions when goals are met or exceeded
Customer Service (Former Employee) – Parramatta, NSW – 28 July 2015
A typical day at work would be to set up cash for the day,balance ATM,serve customers and any office filing.Upselling and cross selling the banks products
Pros
Staff recognition
Cons
Need to train staff properly, not just riely on a persons previous experience from previous employment with difffernt systems
CUSTOMER SERVICER SPECIALIST (Former Employee) – SYDNEY, AUSTRALIA – 22 July 2015
Experience gained has given me strength and ability to work as an individual and as a team player. I have acquired exceptional practical experiences, which have nurtured me to be proactive, highly self-motivated and with appreciation for success. The work culture is great and the management is excellent with professional service .
Customer Service Officer (Former Employee) – Rockingham – 27 April 2015
A typical day was meeting our customers, having a catch up and then assisting with their banking needs. It was a very enjoyable environment to work in.
Customer Service Officer (Current Employee) – QLD – 22 October 2014
Work with great co workers , all have the cando attitude, have learnt lots of new programs , different way of opening business accounts . Its a great working environment, with all staff get along and help each other in everyday duties