BankWest Careers and Employment
- Company size1001 to 5,000
- Revenue$1bn to $5bn (AUD)
Business Development Analyst (Business Banking Broker Team) in Melbourne City Centre VIC
on 28 May 2020
Productive and fun place to work.
A typical day at work was getting your credit paper completed in a timely manner. I have learned a lot from various departments during my journey with the company. Good culture. The hardest part of the job was to get your paper approved by Credit. The most enjoyable part of the job was, getting an approval from Credit for your hard work.
Teller/Customer Service Officer in Queensland
on 27 October 2020
Staff are mostly rude and greedy
Absolutely no work life balance. They have no understanding of anyone having family and expect you to stay long after close. Staff are greedy and often steal sales and customers to get their bonuses. Terrible culture..
Service Transition Manager in Perth WA
on 15 August 2020
Awesome company with an amazing cutting edge team. We work on the latest trends in the industry and bring technology to the fore of how we deliver to our business.
Contractor in Perth Central Business District WA
on 5 May 2020
COVID-19 Central, potentially
To be clear I worked at Bankwest before Covid-19, however I have never been as sick as I was working at their head office. 4 rounds of colds and flu within the first 3 months, one after the other, prior to that over a year without even a sniffle. This is what hotdesking does, and Covid-19 would love it. At the time there were zero boxes of tissues. A number of times I wandered the floors looking for the supply closets to find tissues only to come away empty handed. No paper towels in the toilets either, so blow your nose in the kitchen? So you bring in your own tissues, and because of the scarcity you're all of a sudden the most popular person in the office but now without any tissues. No bins either, so while you're sniffing and blowing every 2 to 5 minutes there is nowhere to put your growing pile of disease except the bins in the, again, kitchen. It can take 1 to 2 minutes to walk to the kitchen, then 1 to 2 minutes back, unlock computer, oh gotta blow again, lock computer, rinse and repeat and zero work done. Your desk is now a disease filled petri dish ready for whoever sits there tomorrow because, odds are, someone will get there before you. The first time I got sick I decided that I was well enough to work but for the sake of my colleagues it would be better if I worked from home. After calling my manager who was, lets face it, a self involved office psychopath (every tale of mirth that spewed from his mouth was at the expense of some unfortunate individual. Self deprecation is an alien concept to him, and if observed by him considered a weakness.) I was told he would 'allow it this once' and that 'we don't do that at Bankwest', which I took to mean 'we don't work from home when mildly sick' - this is in stark contrast to the advice from HR but, you know, team harmony and all that. As a result I didn't take any more sick days unless I actually couldn't get out of bed. I don't like being a disease vector but who am I to argue with my manager? Now HR will wax lyrical about how wonderful their working environment is, that hotdesking was done "all for you", its "our new way of working", "mix it up", "get out of a rut", "move around", "find YOUR place to work", "we did it all for you", when in actual fact it's a cost saving measure. It means that Bankwest can have fewer desks than there are employees, that saves them money and puts the onus on you to find a suitable place to work according to your job responsibilities and your assigned team. So you'll find your place, everyone naturally settles in and your team sits together and is productive. Then its Wednesday and the remote call centre workers come in for their 'day together', sit next to your quiet team, move into your team's workspaces and proceed to shout across the office. Fine, that's only Wednesday. Then the hotdesking lovers strike and 'mix it up' right into your serenity, throwing out the whole dynamic. There's also no co-ordination. Besides the Wednesday shout fest your quiet team could well be placed next to one of the multitudes of call centre teams. Think of that annoying woman in 'Office Space' who answers the calls, but multiply it by 30 to 40. To get your quiet, thought intensive work done you don headphones to try to block out the cacophony, there goes your team dynamic and you may as well be working in a closet. Forget about workstation ergonomics. If you have your own assigned desk you can set up the layout your way and, more importantly, set up your chair. You can do the same in a hot desking environment but it can take upwards of 10 minutes every day and, oh, today's chair is completely different so how does this one work? So who pays for this setup time? You? Bankwest? Invariably because of work pressures you stay late so, guess what, that daily setup time is now coming out of your personal time, lets say that's 40 hours a year. What's your pay rate? There's a real money value that you can calculate and the BANK (repeat BANK) isn't paying for it, you are. Now I'm fine with office flexibility. I can work in a plain white basement as long as I get my own desk that I can set up for my comfort and productivity. I've worked in places where I've worked many hours a day more than I've been paid, but I enjoyed those environments and those colleagues. We worked to get stuff done, whereas Bankwest trots out this endless plethora of distractions, meetings, online tests, compulsory courses, standups, and they just seem to be used as mechanisms to dodge responsibility, put your teams value over others and ultimately avoid getting stuff done. I've personally seen months of time lost due to office politics, backstabbing and wheel spinning. All I can say is thankfully I'm not there during this Covid-19 pandemic because, odds are, I'd be dead now. Hopefully the new safe working requirements will make hotdesking illegal, then maybe Bankwest could be an OK place to work, but a lot would need to change before I would work there again.
BankWest Bank Manager in Perth WA
on 24 March 2020
Supportive working environment
A typical day as a branch manager at Bankwest consisted of: - opening up store, ensuring tellers are organised with cash orders/treasury - risk management was a daily check-in around files, cash, staff observations (Operational duties) - Assisting with customer inquiries/complaints - Staff management - Staff 121s/training - Daily morning huddles to go through with the team a snapshot of previous day/expectations for current day/week and daily 11 and 2 check ins to track how staff are going I learnt a lot from Bankwest, in particular my then manager whilst I was a consultant. This particular manager was extremely supportive and taught me a lot and encouraged me to follow my career path goals to becoming a branch manager. Bankwest provides a lot of training and if you are motivated, dedicated and that is evident in your role/121's you can go anywhere within the company. They supported 'young' managers and never made you feel incapable. The workplace culture was fun and enjoyable. I have met some of my best friends whilst working at Bankwest. The hardest part about the job, whilst I was there was the vacancies which lead to long hours. There were so many enjoyable parts to working at Bankwest, from team culture, friendships built to the support provided not only by management but by colleagues and staff.
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