A typical day as a branch manager at Bankwest consisted of:
- opening up store, ensuring tellers are organised with cash orders/treasury
- risk management was a daily check-in around files, cash, staff observations (Operational duties)
- Assisting with customer inquiries/complaints
- Staff management
- Staff 121s/training
- Daily morning huddles to go through with the team a snapshot of previous day/expectations for current day/week and daily 11 and 2 check ins to track how staff are going
I learnt a lot from Bankwest, in particular my then manager whilst I was a consultant. This particular manager was extremely supportive and taught me a lot and encouraged me to follow my career path goals to becoming a branch manager. Bankwest provides a lot of training and if you are motivated, dedicated and that is evident in your role/121's you can go anywhere within the company. They supported 'young' managers and never made you feel incapable.
The workplace culture was fun and enjoyable. I have met some of my best friends whilst working at Bankwest.
The hardest part about the job, whilst I was there was the vacancies which lead to long hours.
There were so many enjoyable parts to working at Bankwest, from team culture, friendships built to the support provided not only by management but by colleagues and staff.