Long hours, below average pay for tour guides.
Tour Guide (Former Employee) – London – 19 September 2018
Conduct 3 guided bus tours a day, most of the time they take 3 hours, so very short breaks inbetween, just 20 minutes minimum on a bad day. A day can be as long as 11 hours.
Buses are old, the sound systems are in desperate need of replacing, which just adds to the stress. Tours have to be conducted through an earphone system, rather than over a PA system, so you can't conduct your tours in a fully interactive way. You're more like a live recorded tour, as you can't greet people coming on board, or leaving the bus as they're not listening in on the earphones. People talk over you very loudly, it's frustrating.
Management refuse to listen to staff, so issues are ignored and if they are brought up, usually leads to threats of dismissal. Too many chiefs and not enough Indians comes to mind, management prefer to bury their heads in the sand when it comes to customer complaints. Tour guides have to bear the brunt there. Promise of bonuses, but they never deliver.
Work colleagues are great, but not much chance to socialise outside of work hours, due to the shift patterns. No sensible shift patterns; late shift, followed by the first shift of the day. That's a 9pm end followed by a 8am start.
Riding on buses all day
Carrot and stick attitude of management