I worked for Big W for 3 months. It would have been longer, had I been offered more hours. After christmas, I went from 25-30hrs per week, to 4hrs per week. A big drop and I couldn't live on that. I have a family. The management were friendly enough and tried to help out with shifts as best they could, but it was always upper management and head office that "had their hands tied" when it came to giving out more hours. The staff were a lot of fun to work with, but unless they were on a permenant part time contract, they were always whinging.
Big w sales assiatant (Current Employee) – Dapto NSW – 18 March 2019
a day at work would involve standing at a desk and waiting for customers to arrive. I would always try and find something else to do that could help benefit my section or area of work. the most enjoyable part would have to be being a good environment with fellow employees
You have to really like customer service to work here
SALES ASSISTANT (Former Employee) – Sydney NSW – 2 March 2019
Assisting customers with their day to day shopping can be both very fulfilling, and also stressful for people who arent build for conflict handling. The teams working at Big-W can be pretty fluid, with a lot of management and staff turnover. The hardest part of this job is definitely trying to compromise with customers when their request are unreaosnable
Customer Service Associate (Current Employee) – Plumpton NSW – 13 February 2019
Big W Plumpton has a great team of managers and staff, working there is made easier by the understanding nature of the management team. A typical day at Big W is filled with having one on ones with customers, filling stock on shelves, keeping the store clean and well presented. Management and other staff members are very welcoming which makes working alongside them every day an enjoyable experience.
Checkouts (Former Employee) – Griffith NSW – 6 February 2019
Not at all happy with Management or anything else at Big W I have stress related illness & injury They could offer to pay me double & I would never work there again. The hardest part of my job was dealing with a bully & Management & the Union did absolutely Nothing for me!!
Nightfill and Recovery Team Member (Former Employee) – Gawler SA – 6 February 2019
In the 2 years experience I gained in retail I learnt about customer relations in accordance with company policies. I used my time efficiently, when not serving customers, to tidy and clean my designated area. Others shifts I worked on nightfill to move pallets around receiving dock area and then to the shop floor to be merchandised as needed, then tidied the area for next day trade, while working in a group situation.
Night Shift (Former Employee) – Hervey Bay QLD – 5 February 2019
Worked there for only a few weeks during Christmas rush. Was good experience to have under my belt, especially being so young. Unfortunately due to new years and over staffed, they couldn't keep me on.
Front End Associate (Current Employee) – Chermside QLD – 2 February 2019
For me, a typical day at work is very short. No where near enough hours to call a stable job. Management is very lax and always sides with the customers without hearing both sides of the story. They don't have much respect for their staff. The hardest part of this job is the fact that you know you've gone above and beyond to help out customers, but they show NO appreciation. Honestly, the most enjoyable part of the job is hearing the closing call made over the PA system with 5 minutes to go.
Gaining constant knowledge, seeing customers walk home happy
Work Experience (Former Employee) – Mulgrave VIC – 15 January 2019
Big w was a great experience, it was my first mark on the retail industry and I was able to learn many skills such as handling products, organizing products on shelving, I had the opportunity to work in after pay and most importantly customer service.