BIG W
3.8 out of 5 stars.
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BIG W

BIG W Employee Review

Not the best

They are generally understaffed and so the pressure gets put on the one man departments to pick up the work even though they still have to cover their department and another area. They also don't really offer great contracts or show much acknowledgement for when you'd have to cover the other departments. The people are lovely to work with and the pay and break times were great though. Casual rates would be around $26/hr for over 20s and for an 8 hr shift you'd get an hr break and two 15mins. Would recommend to someone who is studying and looking for casual work but be aware that there will be times that they don't roster you for weeks and so you will have no income.

Pros

Break times and pay rate were generous

Cons

Overworked and lack of appreciation

Ratings by category

1.0 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Salary/Benefits
1.0 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
2.0 out of 5 stars for Culture
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Same role

Great friendships and decent work

I had a great time working at big w, the managers can be horrible and customers too but good supervisors make all the difference. Overall it’s a decent place to work.
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Same role

Bad

If you provide good customer service you won't be looked after at big W , customers are great unfortunately management push you and don't care when you bring something up.
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Culture steeped in policy & procedures, original thought not encouraged

Unfortunately a once family orientated company has descended into a toxic environment where everyone is miserable. They now promote very young 20 somethings to store management very quickly who have very little understanding of people, very little empathy, very little experience. If you’re a more mature age, been with the company for many years you’re treated as though you should be pensioned off. Wealth of experience in customer service means nothing. It’s a job for those who need one to get some experience, but don’t get stuck in the rut & move on to a more encouraging, inclusive workplace.

Pros

Some of the employees become good friends

Cons

Low morale, no job satisfaction
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Overall rating

Based on 871 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.6 out of 5 stars for Culture

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