3.8 out of 5 stars.
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BIG W Employee Reviews in Ballarat VIC

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Ballarat VIC6 reviews

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3.7Work–Life Balance

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Productive workplace

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Big W was an extremely productive workplace, with friendly staff and many learning opportunities. I assisted customers with complaints and help locating where products and clothing was within the store. I enjoyed solving customers issues and having them walk away very happy. However i disliked the theft within the store and having to deal with those issues. I gained a range of skills, and how to deal with a customer correctly so that they feel comfortable to come back to the store with reassurance they will have a good shop.


Staff events with free lunches


Late shifts
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Don't work in hardgoods

the line manager in the hardgoods section is ruthless and will not forgive minor mistakes. you mess up and your shifts are cut for weeks. barely any shifts given if you're deemed "unreliable" (i.e. if you forget to call in sick). don't bother.


you get money i guess


constant shift cuts
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BIG W is big supermarket. And it gives good service to the customer.

Being a customer service representative in BIG W I used spent most of the time there. I work there for 4 to 5 hours in a day. I have learnt many thing from there. I really get my English more improvement. Also how to serve and help the customer. The most tough phase was when customer scold me or they didn’t get the things when they want. The most enjoyable part is to talk with the customer and help them
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Excellent workplace

Worked at Big W for nearly 14 years and only left the company to relocate from the area. Formerly Ballarat Oh how I miss it!! Excellent workplace, excellent company with great opportunities for those wishing to advance their retail careers Desperate to get back to Big W in my new area
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Productive and fun workplace with appropriate hours

The most enjoyable part of my job is returning all the clothing that customers have tried on all day and making the store look tidy again. A typical day at work includes serving customer needs on the floor where i am able to provide them with advice and find the right product for them. I tidy the clothing in a particular area and make sure it looks nice for the next day. I have a great team that i work with and i am very grateful for my position


5% discount


late hours
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Fill Leader

Currently working as Fill Leader at BIG W. I am responsible for the replenishment of stock on the floor and Back dock and I am assigned to lead, supervise and train the night fill team. During my tenure i had the opportunity to run night fill during the busy time of the year such as toys sales, baby nursery sales, Easter, Christmas and New Year sales.
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Overall rating

Based on 872 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.6 out of 5 stars for Culture

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