3.7 out of 5 stars.
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BIG W Employee Reviews in Brisbane QLD

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Brisbane QLD37 reviews

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3.6Work–Life Balance

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Found 37 reviews matching the searchSee all 977 reviews

Good workplace

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Job is easy to learn and get used to. Fellow fill team members are nice and are easy to talk to/get along with. Very flexible with aligning shifts with your own personal commitments.
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Flexible hours

Retail has changed over the years. If you want a full time job you have to apply for a management position.Other positions are good for students or mums who only need part time work.
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Toxic Management

Management had favourites and little support working there. Some colleagues were friendly but others were terrible.
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Fun workplace

Super fun easy good where i got to meet a lot of new people. Management was super lovely and supportive of all workers. Hours were flexible and good to all.
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50/50 kind of place

Some days good, some days not. Managers have favourites with lazy workers & overwork their hardest working staff. Poor rostering so shop is understaffed & blame on no funds for more staff. Managers will speak to you like a child for being late to work due to traffic but will keep a well-known bully & liar work for 5 years. Managers will dump the tasks of several people, expect you to finish all tasks by the end of your shift with little to not team help, & then blame you for there being a mess or things being behind schedule.I’m probably overworked & in need of a massive holiday away from the place!
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BIG W insights

Based on 56 survey responses
Areas for improvement
  • Sense of belonging
  • Support from manager
  • General feeling of work happiness

Good people, Average Managment

Not a terrible place to work. Made alot of good friends there and sometimes the work can be really fun, some managers are great and really care while others are incompetent.
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Underpaid and overworked.

Big W is fine for a first job. Beyond that is a draining existance. If you're a "good worker" you will find yourself carrying the team, doing the work of many while others have a good old chat or watch videos on their phones.The pay is sub par. Just enough to live but you'll end up in a work to live cycle with little free time.If you're lucky enough to gain a specialized role your pay will not change. You will gain more work and responsibility with no incentives or gains.


You can pay bills.


The company.
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Good company to work for your first job, but no stable hours, can get short shifts a lot. Good people to work with. Typical customer service job, different departments you can work.
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Chilled place to work

Its a fairly easy job, the pay is standard. Everyone is friendly and helpful. The only cons are the rude customers and job stability. Some weeks I'll get ten hours and other weeks up to thirty.




abusive customers
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Don't bother

Don't work there there is not moving up the ladder. Management are toxic. Stay away. Work any else you deserve to be appreciated that doesn't happen at Big W ever




Toxic people are staff and management
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Great job

Can be very stressful expected to do a 4 person job, they expect you to be able to give up having a life and working there 5/6 days week for 3/4hr a days, plus side was the team i worked with where fantastic, Had great leaders and Manager. THE biggest down fall for me at BigW was i could only get 16hr a week unfortunately I can't live off that.


Great team Great Manager Great leaders


Not enough hours Minimum wage Working a 4 person job Won't more hrs you need work more days, thats hard when your there already on day 6 a week
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Nice to meet new people.

Getting a 3hrs shift for one day work wasn’t enough and wasn’t enough money either to travel,pay bills and buy food.I would maybe like to work again for big w on the cash registers as i did have 16yrs with them.
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I wouldn't recommend it

I've been with the company for 2 and a half years now. Unfortunately almost a year ago, my previous store shut down and since then my job has completely changed. It went from a fun, drama free, healthy working environment to an unreliable, unhealthy, toxic workplace where you are unfortunately treated differently if you don't suck up to the managers. There is no communication, you will be pushed when you're already down. There is no getting ahead.


Staff discount


Unreliable hours, management, toxic work environment
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great staff

I love working for Big W just wish they would be more able to advance in my job,I work with great people just not enough staff sometimes in busy times.
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Very standard job for someone who just wants to work

Can just clock in clock out, very standard not much in the way of career progression which is something that a person needs. They no longer care about staff only care about $$$
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Easy job

Super easy to learn Hours can be hard to get Easy access to further training Uniforms are a lot more comfortable now Management can communicate Can easily become difficult with understaffing


Team morale


Hours can be hard to get
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The company is very knowledgeable and fashionable

As I used to work at big w it was great experience for me to indulge with customer and provide good service. Big w offered me lots of fun with staff and hours to work for myself.


Friendly staff


Short shifts
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nice and comfortable workplace

everything is organised manager was a nice man nice and comfortable workplace the hardest part was to remember where the every single product locate
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a sinking ship

They refuse to give contracts or enough hours to live off of. I learned some skills in customer service but getting more training is like pulling teeth as they never give me the time. The general atmosphere and employee moral is low. Had some of the worst managers.
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Supportive workplace with friendly and caring staff/management

I have learned many new skills and abilities at this workplace while working alongside very friendly and supportive staff. Managers are always present and available if help is needed. My experience at Big W Brookside has been very positive and it makes for an excellent first-time job or career.


Shortage of staff
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Treated like a number

If you ever want to be treated like a person; do not work for this company. If you specialise in an area that need a specific skill or qualification; don’t work here. If you want management to blame you for things you never did; don’t work here. If you’re after okay money with no chance of career progression; work here. Got a problem? THEY. DON’T. CARE.




Management, support, store maintenance.
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Overall rating

Based on 977 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.5 out of 5 stars for Culture

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Learn about BIG W in Brisbane QLD

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  • BIG W
  • Employee Reviews
  • Brisbane QLD
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