BIG W
3.8 out of 5 stars.
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BIG W Management reviews

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3.7Work–Life Balance
3.3Management

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Toxic

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A lot of bullying in-store and no actions taken for it. A lot of the more older team members that have also been there the longest seem to enjoy talking down to the younger team members and telling them what they can and can’t do just based off what they don’t like and not the store rules. I’ve been bullied for my appearance and my work. It’s a very gossip environment but not in a good way. When you first start, they throw you right into the deep end and expect you to know how to do absolutely everything even though you clearly weren’t shown or told how to do it and then they get annoyed at you for not knowing.
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No career opportunity

Poor management; no matter how good you are, they only give hours to the person whoever they like it even some of them are relate/friends/family and they are very lazy..

Pros

Salary ok

Cons

Less hours, unfair treatment
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Micromanagement, lack of opportunities and poor training

The worst big company I have worked for, no interest in personal development or wellbeing. All internal jobs are kept for manager’s friends or their acquaintances. The career opportunities are almost none added with poor management and lack of training. Micromanagement and abusive behaviour are all over the place. Please don’t waste your time applying for any job there unless you are friends with the manager, otherwise you won’t get any shifts.

Pros

None

Cons

All you can think of
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New manager is on a power trip

You cancel one day, they’ll cancel you 2 days. New management is childish and doesn’t know how to run the place. They’ll send you home and cancel you for the whole week if your kpi is slightly below average. But if you pump it you won’t get any recognition. Casuals are treated like garbage and always sent home early if an event is happening

Pros

Decent pay

Cons

Management doesn’t know how to do their job
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Bad

If you provide good customer service you won't be looked after at big W , customers are great unfortunately management push you and don't care when you bring something up.
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Culture steeped in policy & procedures, original thought not encouraged

Unfortunately a once family orientated company has descended into a toxic environment where everyone is miserable. They now promote very young 20 somethings to store management very quickly who have very little understanding of people, very little empathy, very little experience. If you’re a more mature age, been with the company for many years you’re treated as though you should be pensioned off. Wealth of experience in customer service means nothing. It’s a job for those who need one to get some experience, but don’t get stuck in the rut & move on to a more encouraging, inclusive workplace.

Pros

Some of the employees become good friends

Cons

Low morale, no job satisfaction
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Brought in mandate for covid vaccine

After bringing in the covid vax mandate woolworths terminated 1000s of their employees, some had worked for 10+ years. I am disgusted by this especially after being employed for 11 years almost it just felt like a great big kick in the guts. And I am not the only person who has had to face this. The company does not care about you, do not waste your time going for a job with them.

Pros

Nothing

Cons

They lie about everything.
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Good retail experience terrible management

Great retail experience. If you never done it it's a good place to start. You can easily pick up hours from other calling in sick all the time. Staff are always will to help and teach each other.Management will never notice or acknowledge your hard work. They tend to not like casuals and favourite part timers. They also like to give you boring jobs they are ment to do as a manager because they rather do more interesting jobs. The company doesn't give out contracts even after working hard for 3 years at full time hours. Because the company as a whole isn't stable and they are scared having to pay people out and make them redundant.

Pros

Good retail experience. Staff are fun and friendly.

Cons

Management tend to be very ageist. Next to no training get used to learning on the fly.
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It’s okay if you don’t have aspirations for a fulfilling job

If your role is a customer service champion or you work weekends when it’s busy it can be fun and you get into a flow state, but when you go full time and do the daily grind of merchandising, printing tickets, serving customers at the checkouts, helping them look for items - it gets mind numbing.When toy sale and Christmas hits though, it’s among the most stressful experiences both from management who need to get as much work done as possible with limited staff and customer impatience.

Pros

Long lunch breaks

Cons

Sometimes you can be micro managed
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would not recommend

bad place to workstaff are mean and unfriendlycatty behaviourno room for growth within companyhours cut regularlywouldnt recommend for anyone to workhere
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Great experience, but maybe work-life balance might be a struggle

Really supportive co-workers and management. However, need to give availability very early as they roster few weeks prior. This might affect a person's work-life balance.
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Great Casual Employment

I’m not sure if this is the experience for salaried workers, but I really love this job. The management staff are all kind and caring, and do a great job of keeping everything going smoothly. I can definitely approach wanting more or less hours. Have worked there for more than a year now and expect to stay a long time

Pros

Always rewarding staff with lunches, chocolates, activites

Cons

Hard to present ideas to management and have any changes
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Easy going workplace

Great place to work with really good co workers. The job is enjoyable majority of the time. Sometimes you may deal with a few situation from customers that may put you off, besides that staff and management a really supportive.
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Unorganised and a clique environment

My first shift, nobody knew what I was doing. There was a lack of organization and poor management. The environment also felt very toxic and cliquey, it felt as though others would talk behind your back. Some people were really nice and helpful, however I felt like I turned up to my shift and was just chucked with whoever without any proper training

Pros

Salary

Cons

Poor management and organization
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Stressful, under staffed

To many work changes for the worst.Head office make some very poor decisions. No uniform policy. Customers are confused if you work there. Under staffed.

Pros

Friendly staff to work with.

Cons

Under paid. Customers getting more demanding and entitled.
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Boring and poor management

Poor management you don’t get hardly any training just a 10 minute run though there is never any support and your expected to be available 24/7 otherwise you don’t get shifts
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Great place for casual work as a student

I do fill at big w, the work is relax and casual. Management is good and are friendly towards staff, hours are flexible to your schedule if you are a casual.

Pros

Flexible

Cons

Heavy Lifting
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Horrible and very disrespectful.

Teased, discrimination, are the 2 big factors of big w. It's like being at school again and its not a very welcoming place to work. Management a joke.

Pros

Is none

Cons

Disrespectful
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Can be fun but management was very bad

Can be a fun place to work but managers didn't really care much about your outside life or commitments. Sometimes you'll be overworked, some days you'll get no shifts. Very inconsistent but some employees were good.
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People are a commodity

Not a great place to work, management fight each other for resources (workers) and don't work together as a team. They all have their own agenda and look to tear each other down at any opportunity.

Pros

Employee discount for the Woolworths Group

Cons

Inconsistent hours, poorly managed stores.
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Fun fast-paced first job in retail

Good job to gain experience and learn about retail operations. Not much opportunity for progression or much management support, though. Fine job if you are patient, good with people, and wanting to work around studies.

Pros

Flexible hours, time goes fast

Cons

Customers, lack of support
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Overall rating

Based on 872 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.6 out of 5 stars for Culture

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