Average salary
$38,047 per year33%
Below national average
Average $38,047
Low $34,580
High $44,515
Salary estimated from 3 employees, users, and past and present job advertisements on Indeed in the past 36 months.
Compare all Customer Service Representative salaries in Australia
Reviews about Pay & Benefits for Customer Service Representative in BIG W
Great work/life balance and pay for a retail job
Customer Service Associate/Nightfill Associate (Former Employee) - Pakenham VIC - 29 January 2021
A typical day for me would include being on the shop floor mostly within the hard goods side of the store and serving any customers that need a hand, especially during the busy weekend trade. Working store stock during and after store operating hours and listing any excess stock to existing pallet(s) out the back dock. Also ticketing any lines that have missing shelf tickets. Especially in the Toy section as that was my main zone/area of expertise. Also general cleaning duties which includes tidying the store and back dock ready for the next days trade.Hardest part of the job was sometimes dealing with unhappy customers as well as being short-staffed which lead to extra pressure getting tasks done throughout the shift.Most enjoyable part of the job were very supportive colleagues as we consider ourselves like family and being praised by management for hard work and effort into your work Future improvements that could be made include extra staff rostered on for weekend shifts and busy periods. Especially for floor staff as it can be difficult being the only one on the floor at times as well as better organisation as to who's working in which department at any given time. Also accessibility to be able to pick up extra shifts so that shift allocation is as fair as possible. Otherwise I have no further suggestions for improvement and would happily work for Big W again :)
Pros
Great pay, Job security, work/life balance, approachable management
Cons
Having to work most weekends, extra hours may be hard to get at times
Was this review helpful?
Good environment, inconsistent shifts
Customer Service (Former Employee) - Doncaster VIC - 17 February 2020
Pay and conditions were good, managers were good. Casuals barely get shifts however so you can go from working consistently to not having any shifts for several months.
Was this review helpful?
Good management
Customer Service Representative (Current Employee) - Springfield Lakes QLD - 11 September 2019
Not many hrs good place to work, no pressure kpis. Ag a in every job they have favourites if young that's a bonus. I ain t got much to say more here typical r e tail busy on holiday seasonal work
Was this review helpful?
See all BIG W Customer Service Representative reviews about Pay & Benefits
How much should you be earning?
Tell us about you and get an estimated calculation of how much you should be earning and insight into your career options.