3.0 out of 5 stars.
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BroadPath Employee Reviews

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3.1Work–Life Balance
2.8Pay & Benefits
2.4Job Security & Advancement
2.8Management
3.0Culture

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You will spend months jumping through hoops with no promise of stability.

Indeed Featured review

The most useful review selected by Indeed
This is a company with constant turnover and a heavy emphasis on sales, despite what they may tell you during the hiring process. I started in a class of 36 or so people, half that many finished training. After another month about a dozen were left. The day after busy season ends, anyone not selected to "graduate" to UHC proper will be layed off immediately with no warning, based mostly off of raw sales numbers.Because they don't expect 90% of hires to stick around, this job offers no meaningful benefits, career opportunities, stability etc. It's basically a paid internship to try and eventually get a job at a different company if you excel. If you take this role, go in with your eyes open.
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Amazing company to work for

I love broadpath I have been offered multiple contracts and the one that I am on right now involves no phones!! Management is awesome and the job culture is very friendly and they have fun company parties virtually to keep up morale and connect with others

Pros

work from home great pay

Cons

none
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The real BroadPath

A typical day consist of scheduling assessments. The management is great. The hardest part of the job is the fact that you sometimes sit 15 to 20 minutes between calls and they do not have earlier shifts. They do not pay for holidays they give you the holiday off mandatory but then in order to get your 40 hours you have to work that Saturday for the holiday that they gave you off. The pay is not enough for the job that is did. The most enjoyable part of the job are the coworkers and supervisors because they work with you as a team and show praise for the work that you do. I have learned how to schedule appointments and to be more patient.

Pros

Sundays off

Cons

Cannot get insurance until you have been at the job a year and you’re not guaranteed your position, because it is contract.
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Easy job

I was an employee from Nov 2019 to Oct of this year. The job itself was very easy, training was simple they teach you the basics but you are given the tools needed to handle numerous types of calls. The only thing I really disliked was being on camera ALL DAY EVERY DAY and the fact that they didn’t push a little harder for their more seasoned reps to remain on a project. If give the opportunity to regain employment I definitely would take it.
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Long draining

To much information can b very tiring horrible management and change of hours very frequently it’s super long and stressful on a day to day basis definitely would not recommend
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Training

Run or catch on alot to learn and pay rate not were it should be even during training only time would tell. 2 phases of training never seen a job that put you on camera all day and throw you to the wolves
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Workplace as far as coworkers is very good, otherwise not

What is the best part of working at the company?The co workers are easy to get along withWhat is the most stressful part about working at the company?No raises, expected to do Mandatory overtime, very strict attendance policy, easy to terminateWhat is the work environment and culture like at the company?It’s not much culture. Not allowed to speak freely or joke much.What is a typical day like for you at the company?Callers are rude, very pushy and demanding
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Remote Job

Things change a lot, supervisors and leadership change constantly, and employees leave often. We’re quite short staffed and will work a shift alone. There’s support from time to time.
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great workplace

Broadpath is an awesome place to work for. I have been there for almost four years and i tell everyone who needs a job to apply. Its easy to get hired
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Official response from BroadPath

14 November 2023
We're glad to read you are enjoying working here! Here's to many more awesome years at BroadPath!

Fun Place TOWoek

Fun place to work. Management easy to talk to. The training is way too long and it takes a while to catch on to the job even though you have to take calls and you’re not really prepared
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only accept a position if you’re desperate

there’s a lot of cons about working here: constantly being on camera, leadership taking favorites, having to train yourself when they throw you on callspros: wfh/ weekly pay
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Requires Camera on you at all times

Felt strange to be on camera the whole work day, but continuous access to team leaders for help. Made $14/hr 5 years ago. Paid for insurance license with paid training and possible sales incentives.
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Official response from BroadPath

2 November 2023
Hey there! Glad you at a positive experience with us a few years back. We had raised the rate of pay for our licensed Telesales projects if you are ever looking to make a return to BroadPath!

low level expectations as well as pay

without dummy training software the training did not prepare you to take calls it was being thrown to wolves super short training to learn something pretty complicated and no

Pros

wfh

Cons

pretty much everything else, they are nice but really not the best place to attempt a new line of business
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A company you can definnitley learn and grown in for starters and experinece candidates

What is the best part of working at the company?The Weekly Pay and the monday through friday schedule What is the most stressful part about working at the company?Having to be on camera in training and production What is the work environment and culture like at the company?Remote ( work from home) is great What is a typical day like for you at the company?High call volume some days not all
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Official response from BroadPath

2 November 2023
I'm happy to read you enjoyed your time here! Thank you for sharing that this was a place your learned and grew from. If you have specific people you wish to celebrate, reach out to me at ConnectionDepartment@broad-path.comAlways,Shamus

Stressful stressful and stressful!

What is the best part of working at the company?Meeting nice people who you might grow a friendship with. What is the most stressful part about working at the company?Everything about the company. The turnover rate is extremely high and the stress level is ridiculous! What is the work environment and culture like at the company?Work from home but it’s still stressful and management is none caring. What is a typical day like for you at the company?Stressful and pay rate sucks!
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Nice

This place is okay. I worked as a temp but they never told us when we were going to get let go. I feel like that was very unprofessional. They just told us to work hard
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20% worth it!

Job is fairly simple, except you work with a lot of people who either don't know what they are doing or don't care to do the job correctly. You have several repeat callers, from misinformation given. Management is helpful at times, but changes often. I can honestly say in 4 years I had at least 10 different team leads. The SME's never want to assist in supervisor calls and will ignore you if they do not know the answer to your question, and it often times results in long hold times or callers disconnecting and having to call back. There is not such thing as PTO. You have to work 1000 hours to earn a measly 40 hrs of "paid time", which will only be paid out in a single check. When I was finally given my time I was advised to take the entire week off, so you don't feel cheated out of your "PTO".Your fellow teammates will be the most enjoyable part of the job if you are a social person, as they communicate via chat throughout the day. I personally was not a fan, but others enjoy that.The work from home aspect is always a plus, but there is literally little to no room for advancement. No pay raises. Shifts are given at random, no matter what you advise your availability is, and will only be switched if someone with an earlier shift is willing to trade. There are no shift bids, so often times newer employees will come in and get a better shift, rather than allowing employees with seniority to get those times and allot later shifts to new employees.Weekly pay is a plus, and even with getting paid the maximum pay rate, I feel the pay could have been better. Benefits are offered - 

Pros

weekly pay, work from home, friendly staff

Cons

no room for advancement, no PTO/sick days, frequent changes in management, benefits are subpar and not worth the money, no raises, no shift bids, job security not promised
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Official response from BroadPath

9 October 2023
Hey there! We appreciate that you took the time to share your feedback, even if you didn't have the best time here. If you want to deliver anything more specific, I promise I will make sure the right people hear about what you have to say.E-mail me at ConnectionDepartment@broad-path.com - Always, Shamus

The best job i have had with the support u need to keep this job and grow.

What is the best part of working at the company?the support from supervisors and the time i was giving to learn the order of how things go..very patient.What is the most stressful part about working at the company?nothing stressful for me with this jobWhat is the work environment and culture like at the company?all walks of life and the company makes u feel loved and welcomed at all times.What is a typical day like for you at the company?logging in to things and at your desk taking calls and solving problems.
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Official response from BroadPath

9 October 2023
I love hearing that you had such a wonderful time here! If you want me to deliver any internal kudos, shoot me an e-mail at ConnectionDepartment@broad-path.com.Always,Shamus

Weekly pay

Weekly pay good supervisor Needs more training for new hires. My time at Broadpath has been great I enjoy the employees I wish we had more support to assist wit workload it can be overwhelming.
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Loved the job, not the company

Not disability friendly , management needs help, communication between upper and lower management lacking sorely. I did love the work and most of the people I trained with, training is extensive and very thorough. Trainers were amazing, patient and kind. I learned a ton of useful information about the job and rules and regulations. Just didn't fit me personally as I have many medical issues that hindered my ability to do the job
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Enjoyed my time with them

Overall I really enjoyed my time with Broadpath.. I had some awesome supervisors/ managers and I really loved helping people fix issues. The job was pretty chill until ramp up season then it starts get really busy.
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Overall rating

Based on 885 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Salary/Benefits
2.4 out of 5 stars for Job Security/Advancement
2.8 out of 5 stars for Management
3.0 out of 5 stars for Culture

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