Bunnings Employee Reviews for Customer Service Representative

What is the best part of working at the company?The team members who who work thereWhat is the most stressful part about working at the company?The indecisive management leadersmany are good but some change the minds with the windWhat is the work environment and culture like at the company?Safety first, then customer service the stock filling and display maintenance What is a typical day like for you at the company?Start do first hour by facing up stock, clean up aisles, put away returns. Serve customers and put away stock as it comes in. Do last hour hour by facing up stock, clean up aisles, put away returns.

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Positive work culture, useless managment

Customer Service (Former Employee) - Victoria - 20 September 2023

I've worked here for almost a year and I'm sick to death of it. I've complained about workplace conditions to management multiple times and nothing has been done about it. You're expected to put up with missing out on breaks, not getting support from leaders when needed, dodgy registers that break, being short staffed often and straight up favoritism of employees. You will get along with 98% of the other workers here but the way it feels, you're seen as a nobody if you don't work in a department. If you work in customer support, you will be verbally abused by customers on a daily basis with little support and no room to grow. I expect to resign very soon if things don't change.

Pros

Friendly co-workers, good pay, staff discount

Cons

Useless management, no support when needed, short staffed

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Bunnings insights

Based on 37 survey responses

What people like

Inclusive work environment
Fair pay for job
Feeling of personal appreciation

Areas for improvement

Supportive environment
Support from manager
Sense of belonging

Do Not Reccomend

Customer Service (Former Employee) - Sale VIC - 27 August 2023

if youre young, dont do it. you will be bashed up by old men 24/7 and the management is absolutely garbage. only care about themselves and keep getting new management every week because its doodoo

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Easy work

Customer Service (Former Employee) - Cairns QLD - 17 August 2023

Very easy and simple work but difficult customers sometimesManagement not very helpful and usually hard to locate not too bad for school aged people but most of staff are very old and set in their ways

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Management

Trade Customer service/ Floor Team (Former Employee) - West Ipswich QLD - 4 July 2023

Don’t bother asking managers about help with mental health. They’ll laugh and dismiss all issue and continue to not care about your health. They say they care about your health and constantly say it’s important- the second you mention it, they don’t care even when you’re a 17year old that’s on the verge of ending things due to the work environment. G4’s think they have the right to bully younger team members.

Pros

Union workers

Cons

Bad management, bully G4’s, mental illness isn’t cared about.

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Good First Job

Customer Service Assistant (Current Employee) - Sydney NSW - 21 June 2023

Bunnings is a good first time job offering young people a wide range of skills. Customers can be problematic however managers assist you when available.

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Horrible work culture from management

Customer Service Team Member (Former Employee) - Nowra NSW - 29 May 2023

The management were awful and the bullying and culture within the leadership group was disgraceful. Very unprofessional group with zero integrity. Not going to recommend to anyone until management are changed

Pros

Great work

Cons

Management

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Fun first job

Customer Service (Former Employee) - Brisbane QLD - 5 May 2023

Great first job. Stayed almost 10 years. Opportunities to progress but got a degree and moved on. Staff always supportive and up for a laugh..........

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Poor treatment

Customer Service Assistant (Current Employee) - Mermaid Beach QLD - 24 March 2023

Employed and given three shiftsNothing since on three monthsYounger ones getting bulk shiftsI was employed and had no support just nothing management say bunnings is not busy enough for me to work ..time wasted still have the 20 percent discount for nothing though

Pros

Non

Cons

No work

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Fun place to work

Customer Service Officer (Current Employee) - Coffs Harbour NSW - 4 March 2023

In the past 13 + years working for Bunnings I have found the experience most satisfying and I am enjoying my role in the company there are different positions in the company that I can apply for

Pros

Boss is extremely helpful

Cons

Not working on weekends

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Rubbish, wouldn't wish it on anybody.

Customer Service Team Member (Current Employee) - Taree NSW - 18 January 2023

Garbage company to work for.All about who you know or are related to in a small town to get any hours. City stores might be different.Apply elsewhere cause you will regret it.

Pros

discounted items

Cons

everything else

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Not as good as it looks

Customer Service Team Member (Former Employee) - Cannon Hill QLD - 22 December 2022

Worked at bunnings for 13 years been an older person I thought it would be good for me well I was so wrong no respect for older team members never got listened to work load got heavy as years went on , I stayed because I knew I would not get hired else where because of my age , management got worse as years went on , worked lots of nights and week ends ,young people would get preferred, ended up with depression and no one care I eventually left for my own health . I would not recommend for a career at Bunnings part time while looking for another job ok

Pros

Nothing

Cons

No respect it’s all about getting stuff done

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Long time from interview to start working

Customer Service Officer (Current Employee) - Perth WA - 12 September 2022

Good discount, management definitely have their purple circle people, lots of online training for your personal development, get to help customers across all sections of the store which is fun, variety of hours to work within.

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Generally a good place to work as a uni student

Customer Service Team Member (Current Employee) - Wollongong NSW - 29 August 2022

The team and work culture are great. Casual pay is great for retail, however, there is a considerable drop in wage when you transition to part-time/full-time. Management are either great or bad. No inbetween.

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Fun, happy atmosphere

Customer service support (Current Employee) - Service desk - 23 July 2022

Excellent company to work for with great support and career progression. Great discounts, ongoing online safety training. Bunnings really empower their team!

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Great team members, good discounts

Customer Service Team Member (Current Employee) - Hawthorn - 30 June 2022

Good place to work, work colleagues are great. Management can be a mixed bag (Currently have a very good Coordinator). Good discounts, work pace varies between very busy and relaxed/steady. Can be busy when not enough team members rostered on.

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Brilliant place to work fantastic training and support

Team Member Customer Service (Part Time) (Former Employee) - Waurn Ponds VIC - 22 May 2022

Really loved my time at Bunnings Waurn Ponds. Incredible team culture where management really care about team members and all staff support each other. Wish I could have stayed, but family financial requirements unfortunately meant I had to take up another employment option. Really hope to go back and rejoin in the future.

Pros

Everything

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Poor management

Customer Service (Current Employee) - Hoppers Crossing VIC - 10 May 2022

Decent pay. poor management. Not enough staff no coverage. no breaks. expects alot for team members. sometimes have free lunch and gifts. alot of favouritism

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helped me build work experience in customer service and develop knowledge of products and trades

Customer Service Representative (Former Employee) - Sydney NSW - 5 April 2022

It was a learning experience for me, in terms of DIY knowledge and product knowledge for a wide array of jobs. The management wasn't good however, they would push employees out of their position if you weren't viewed as competent enough; rather than training the individual. There were cliques in the team however I did develop great friendships too.

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Great first job

Customer Service (Former Employee) - Cannon Hill - 31 March 2022

Majority of staff are friendly and supportive. Managers look after team members, opportunities to move into management roles and career progression. Good workplace culture and benefits.

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Changing culture

Customer Service Representative (Current Employee) - Various - 21 March 2022

I have worked for Bunnings for a number of years now and have seen a real shift in the culture of the business. Once a fun and positive place to work is now demanding and often understaffed causing a lot of unhappy customers and team. Such a shame.

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