Business Administrator (Current Employee) – Sydney NSW – 4 October 2018
It is a challenge to deal with different nationalities with different attitude and behavior. Dealing with internal and external clients and aim to provide the customer service satisfaction and at the same to carry out the task. I have learned to practice the BUPA values every time am doing task. Each day I've enjoyed learning different things most especially about our elders who had been part of our lives in the organisation.
AIN (Assistant in Nursing) (Former Employee) – Glenvale QLD – 13 October 2018
Staff to resident ratio is unrealistic. Always works on paper but can never work in practice. AIN and RN. Care managers have been reduced by half. Paperwork is filled in with no accuracy.eg. Fluid charts. Food consistency not adhered to. Minced and vitamised food not to standard. All staff need to pass an English speaking test. Older residents with bad hearing have great difficulty understand strong accents.
Assistant in Nursing (Former Employee) – Berry NSW – 25 September 2018
I worked as a casual AIN for quite a while (over 3 years) Casuals were treated.as expendable and blamed for any and all issues. There is something nasty about this company's management and leadership, the care staff and residents were wonderful but management churned over regularly and did their best to make everyone else's life miserable. Resident complaints.were.explained by management as staff telling residents to voice concern on their behalf, inadequate food portions were blamed on staff eating the food.Residents who attracted high funding levels were kept in the facility when they should have gone to hospital or more other appropriate facilities, these residents' complaints were taken seriously when those with lower acuity were told to move out if they are unhappy. The list goes on. BUPA is all about company profits and bonuses for those in control. Wages are lowest in industry and AINs expected to give medications as well as provide personal care. No wonder a Bupa employee went postal in Victoria
This has to have been the worst place i have ever worked. The Manager was a bully and is the cause of the massive overhaul of staff members who cannot work efficiently in a such a over worked, bullied, unsupported environment. The manager will use you until they can replace you and throw you away. There is no loyalty regardless of how hard you work. Management as a total was uncaring and bullied every staff member who was not a yes man. I will never work for another Bupa again.
Receptionist/Administration (Current Employee) – Sydney NSW – 22 August 2018
Too nice to work with excellent staff. We serve around 350 customers in peak period but working with friendly staff, does not look like hard job. Every Wednesday, there is something extra activity/treat for the staff.
Customer Service Representative (Current Employee) – Melbourne City Centre VIC – 19 April 2018
Worked in retail centers and fellow workers quit or chuck a sickie. Meant to be 5 plus manager each day but average was 3 plus manager as if we did actually have 5 people would get shipped off to centers that where low on staff. Every day smashed about sales and how to trick customers into accepting getting off old better quality cover. Really was not a career but a place to hang the coat while looking for a better place to be.
Close to home
The job, members would be horrified if they knew all we wanted them to do was change covers for our numbers.
Bupa was a fun and exciting environment to be apart of, the staff are very friendly and always willing to help you out when you need it. I was apart of the best team there but it was too far for me travel everyday.
Always getting help when you need it from management.
My team leader was more friendly and welcoming to the males than the females.
I used to help my mother at her job and was considered as a volunteering job at Bupa, a typical day there was trained nurses got the residents up, I helped feed them and cleaned up after them, we then got them to get there arms and some of there legs moving , they then had morning tea and later after were fed lunch, some stayed playing the game but some decided they just wanted to have a break. they had dinner and were put to bed for us to make sure the work place was tidy. I learnt a lot more patience as they moved very slow and did everything in a slow pace. the management of the place when I helped from 2013-2016 was not good at all, the manager cut some people off certain jobs causing them to not have enough staff which was why our help was needed. the workplace culture was ok as there used to be a church group that came in for people of all different religions and Christmas, Easter, Halloween etc. was always celebrated. the most hardest part was when the residents didn't agree with certain things causing them to get a little bit angry. the most enjoyable part as volunteering was most of the residents were soo nice.
Healthy workplace culture. Everyone pulling in the one direction
PCA (Former Employee) – Coburg VIC – 21 February 2018
All staff very kind and caring. Residents respected, well looked after and well catered for. All staff are there to help each other so if one person is busy, we are all busy. If we are not busy, we have time to spent with residents.
There is always work available at Bupa, and once you are in, you're in. However the last few years it has become a very depressing place. Always short staffed, people are over worked and on edge, and there's always people taking sick leave or large chunks of annual leave (which leaves you even more short staffed). I left because I just didn't want to be there any more.
Plenty of hours if you're not picky with the shift
short staffed, huge work load, very rarely get over time
Business Administrator - FULL-TIME (Current Employee) – Traralgon VIC 3844 – 16 November 2017
Promotes amazing values, talks the talk but does not walk the walk. The residents are beautiful but its not worth the emotional, mental and physical exhaustion stress and unpaid overtime. Well underpaid in all sectors, do not value employees, a lot of turn over, petty work culture and unfair demands on those that do pour their heart and soul into the role and then efforts ignored or dismissed. A lot of micro managing and belittling. Terrible communication.
The residents and their families are mostly lovely
Treated like everyone's PA, overworked, underpaid and undervalued, constantly uninformed about vital changes in home and team structure.