A typical day was fast paced and very stressful, coupled with its fair share of challenges. Working with Caltex has given me the skills to thrive in the customer service industry. These skills range from excellent communication skills to superb problem solving skills. Management in Caltex is very caring and warm. They are always willing to help make your job smoother and really give a sense of not just the typical employer/employee relationship, but and friendship in which you can trust them to have your best intrests at heart. The hardest part of the job was the workload and hours. You worked essentially worked alone during your shifts. Your shifts would be from 5 to 6 hours long unless doing a bouble or even triple shift which could come to approximately 18 hours with no breaks. You were to complete all given jobs such as cleaning, stocking, paperwork, maintenance and serving customers. These varied during your shifts depending on how busy it could get. You never recived holidays and so you were expected to work on days such as public holidays and Christmas. This burden was lessened by the warm and caring staff. Over the course of my employment I have made lasting friendships with my employer, fellow employees and even customers. All in all Caltex is truely a pleasure to work for.
Friendly environment, caring staff, family friendly
Eight years of night shifts taught me to be an efficient and productive worker capable of performing during adverse and difficult conditions. The varied customer base meant I had to assess each potential customer individually and act in accordance with company policy and individual service styles.
Assured hours of work due to unwillingness of others wanting to work night shifts.
Daytime training sessions combined with night shifts meant performing work duties under duress.