CSA (Former Employee) – Longwarry North VIC – 14 September 2018
I worked as a CSA for 3 weeks, during the 3 weeks my shifts were all over from one day morning to graveyard to afternoons. Other staff were ok, the manager never looked happy and never seen her smile in 3 weeks. The assistant manager was no better, they both were taking off for smoke breaks all the time. Just standing at register was boring. And when there was a drive off, if you didn’t get the rego number the manager got angry. For a servo there cameras didn’t work. Just absolutely hated it, would not recommend to anybody. After 3 weeks l was glad to leave.Couldnt even give you one free coffee on a 8 hour shift!
They treat their part time staff like cheap casuals. They don't hold their agreements and the harassment I have witnessed on two sites was appalling. Don't even think about trying to stand up for your rights either. As my manager explained to me: "You are just a number, they'll get rid of you". They also make you do training in your own time, completely unpaid and you will face disciplinary action if you don't.
You will meet some genuinely nice people.
They will break every agreement, Their whistleblowing service is just a glorified messaging service for upper management, If you become a problem they will force you to quit or just fire you.
Retail Site Manager (Former Employee) – Sydney NSW – 30 August 2018
The training provided was the best I have ever experienced, very in depth. The trainers took their time to make sure they knew each and every trainee. They knew everyone's weakness's and strengths and made sure that your individual training kept you up with the rest of the class.
CSA (Former Employee) – Gilgandra NSW – 13 August 2018
You get no support from management at all, You will be treated like a number and not a human. Don’t even try to have a life if you work with this business. You are spoken to like a dog. And the amount of bullying that happens in this place is unbelievable and the business manager refuses to follow it up.
It is a job, to say the least. Not the worst, not the greatest.
CSA (Current Employee) – QLD – 2 August 2018
I work the graveyards shifts. I do a lot of heavy lifting, restocking etc. Recently they took away the night time rate due to day staff complaining. There's no incentive to work alone at night risking your life for Caltex, or for the amount of hard work that gets done during night shift. Especially when your co-workers are lazy people. Great place to work if you just want a pay check and go nowhere career wise. Also don't do graveyards! Caltex don't show gratitide or care for staff if you're a CSA. Simple. Also management is pretty bad across a lot of QLD stores. My manager texts and calls me on a daily basis for minor things that are not necessary. I've watched management come and go in just a year at 3 stores. Not good.
I also work a lot of unpaid time that adds up to many hours. Day crew get paid extra to allow time to count their tills but overnights get nothing. Caltex is very unorganized with their management and staff training too.
Customer Service Representative (Former Employee) – Hobart TAS – 19 July 2018
A typical day at work is a busy 8 hours shift with a variety of work starting from Customer Service to Stock Management and Marketing Promotions. As I worked part time whilst doing my MBA, I was able to put my academic knowledge to the test and in the process, understand things from the Organisations perspective. Marketing promotions at the shop and reading about them in college side by side gave me a better understanding of how things work and the importance of marketing principles, organisation policies and procedures. The workplace provides a rich culture with efficient practices that enables professional growth and ensures effective communication between peers and superiors for efficient functioning. The hardest part of the job is stock management as it takes some physical strain and at the same time enjoyable as you get to be your own boss for the entirety of the shift.
Customer Service Representative (CSR) (Former Employee) – Western Australia – 15 July 2018
The management system is great and so helpful. Working with customer service is always fun and enjoyable and always deal with different culture. The hardest part of the job is to work under pressure and helps to learn more.
Can be busy, can also be boring, you will learn a lot in customer service
Customer Service Assistant (part-time) (Former Employee) – Sydney NSW – 11 July 2018
Customer interactions are very quick. There is a lot to do, depending on the site. It can get very busy, and you may need to stare at a wall for a seconds just to take a break but it can also be really quiet and cruisy.
Lots of on the job learning. I learnt a lot about customer service, and about how I interact with others as well. My communication skills have improved because as time goes on you feel less hesitation to ask people questions and you meet a myriad of personalities. Cleaning skills will also improve immensely.
The management are quite good, but they are also dumped with a lot of work, so they're not very relaxed, and this can make it tough when you have a problem or you need to ask for their help.
The workplace culture is very respectful. Everyone teaches everyone else. My co-workers have always had patience, I've never felt inferior or been spoken 'down' to. The hardest part of the job is multi-tasking between serving customers and managing the shop floor. There can be a lot to do, and a half an hour unpaid break on a 8 hour shift, is not enough to re-energize.
The best part of the job is the people you work with and the customers. I've only had a handful of rude customers. Its really satisfying to work with someone you get a long with, and have customers who are interested in you as well.
50c coffees, you can leave the premises on you're break, easy to swap shifts, ask for more shifts or less.
No fuel discounts (a lot of people wonder), cleaning toilets, work load can be a lot within 8 hours, very physical, lots of cleaning
Customer Service Assistant (Former Employee) – Australia – 18 June 2018
serving customers, money handling, stock control, filling cakes pies and drinks. cleaning of facilities. Always making the work station neat and tidy. everyone that worked there were really lovely to work with. there was never any animosity between staff. we new what we had to do and did it. I love the customer contact. I'm able to bring people from a good mood to a better mood and put a smile on there faces. I miss Caltex.
sometimes we were offered a drink etc for extra hours put in.