Unequal workloads, obscure processes
Support Worker (Casual) (Former Employee) – Melbourne Eastern Suburbs VIC – 18 October 2017
Calvary does offer ongoing training to its Support Workers and the pay rates are comparable to other providers in community care. However, Support Workers do not receive a mileage allowance for the use of their car, which can become expensive if they have a long way to travel each day.
It became apparent at Support Worker meetings that there were inequitable workloads. Some people were overworked while others received only a few shifts. Moreover, there was an unequal distribution of the type of work offered, which affected pay rates
(Domestic Assistance pays less than Personal Care).
Calvary's community services have been dropped by at least one provider in Melbourne because of its unreliability. That is a shame because there are some nice people working for the organisation. However, until processes are refined, readily accessible to all and office staff interacting with clients develop better people skills, it will be an uphill battle for the organisation to compete with more professional competitors.
Wide coverage of areas across Melbourne, uniforms are good, pay rates competitive, training opportunities excellent
Too many short shifts, unequal workloads, lack of contact between Support Workers and Client Service Officers who allocate shifts, lack of a positive culture