Chandler Macleod Employee Reviews for Customer Service Representative

The only thing they care about is getting paid the $$ - they actually don’t care about the environment or candidates they place you in and don’t follow up on progress or complaints you make about serious things, people or situations you get put in as long as they are getting paid from the company you go to.

Pros

Money

Cons

Terrible candidate management and duty of care

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Official response from Chandler Macleod

12 July 2023

Thank you for sharing your feedback and we're sorry to hear you're feeling this way as this is not the level of service or candidate care intend to deliver. We would like to explore your situation further if you can please reach out to us directly at contactus@chandlermacleod.com.au with your name and number you used to register with us. We will do our best to answer your questions and concerns. We look forward to hearing from you.

Chandler Macleod insights

Based on 9 survey responses

What people like

Energising work tasks
Feeling of personal appreciation
General feeling of work happiness

Areas for improvement

Overall satisfaction
Clear sense of purpose
Ability to meet personal goals

Treat employees poorly

Customer Service Representative (Former Employee) - Wollongong NSW - 21 July 2022

They wanted us to work full time hours but were too cheap to pay benefit like sick leave and annual leave. They gave us very little notice about the contract ending and there was a sense they didn't care about the employees at all

Pros

Nothing

Cons

Everything

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Official response from Chandler Macleod

26 July 2022

Hello,We appreciate you sharing your thoughts here and we are very sorry to hear about this experience.Chandler Macleod takes these matters seriously. We’d like to understand what happened and answer any questions you may have. Please feel free to get in contact with us directly at contactus@chandlermacleod.com with your name and contact number so we can try and assist you.Thanks again for your review. We wish you all the best in your career.

Toxic and Unhealthy

Customer Service (Former Employee) - Mulgrave VIC - 19 February 2022

Very Toxic and unhealthy environment, co workers constantly complain and talk badly about their clients and each other. Also no proper training provided for the role just thrown in the deep end

Pros

Work from home

Cons

Bullying, toxic, no training

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Official response from Chandler Macleod

28 February 2022

Hi, thank you for leaving us a constructive review. Chandler Macleod takes these matters seriously and we want to assure you we have taken on your feedback as we are continuously working on how we can strengthen overall employee satisfaction to not only empower our people but also the customers we support. We’d also like to understand what happened and answer any questions you may have. Please feel free to get in contact with us directly at contactus@chandlermacleod.com with your name and contact number so we can try and assist you.

Productive, daily standup meeting and diverse tasks.

Customer Service Officer (Current Employee) - Canberra ACT - 9 December 2021

For a typical day at work, I help customers with claims, linking services to Mygov account and with Mygov issues. I have learnt a lot since I started. I have received many trainings. These trainings include Covid 19 disaster payments, disaster recovery claims, reporting employment incomes and rent assistance.Management is friendly, supportive and proactive. I joined at the time when most Australian states and Territories were under the lockdowns. The management acted with care and we were allowed to work from homes. While working from homes, there were resources in place to support us.Workplace culture is friendly, inclusive, collaborative and fun. We attend daily standup meeting where we meet face to face.The hardest part of the job is that change is rapid. This means we have to learn new things from time to time within a short time. The most enjoyable part of the job is constant learning and friendly team.

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Official response from Chandler Macleod

19 December 2021

Thank you for leaving a lovely review and for your kind words! It makes us very happy here at Chandler Macleod that you are having a positive experience in your role as we love making customers like you happy. Have a great day and thanks again for the review!

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Do not apply

Customer Service Officer (Current Employee) - Canberra ACT - 21 July 2020

Do not apply for any jobs Chandler MacLeod has any part in. They're very unhelpful with no representation in the workplace. They come in once in a blue moon to read us the riot act. They pay little considering how much they get paid for finding us. They give no support and run a dictator-like establishment. Do yourself a favour and look for other contractors offering positions for the same job.

Pros

None

Cons

Stessful, no support, talk down to you.

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Official response from Chandler Macleod

29 August 2021

Hello,Thanks for your feedback and we’re sorry that from this experience we let you down. We’d like to understand what happened and answer any questions you may have. Please feel free to get in contact with us directly at contactus@chandlermacleod.com with your contact number so we can try and help you.

Customer Compliance Officer

Customer Service Officer (Current Employee) - Brisbane Central Business District QLD - 2 February 2019

CM is not a very employee friendly company. Zero care factor for their Labour Hire staff. The job with the Federal Government that is advertised is a job that has so much pressure. Unrealistic KPI’s . Rate of Pay is much lower than that paid to APS staff, even though Labour Hire Staff get no sick leave, annual leave or long service leave. Be Warned this is a high pressure, stressful position with a paltry wage , whilst CM pockets a healthy commission on each Labour Hire Employee. Exploitation !

Pros

Zilch

Cons

Does not do enough to protect their Labour Hire Staff, willing to compromise values, integrity, and overlook breaches just to keep getting contracts from the Federal Government.

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