Civica Group Ltd
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Civica Group Ltd Employee Reviews

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Location
Australia9 reviews
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4.0
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Overall it was very good experience for career start as a CSR in a very busy contact centre. It was a good experience as it was my very first job in Melbourne. Good to learn some local laws and their standard protocols well versed with inbound outbound calls etc. contact centre staff was very Co-operative and it was a good professional culture.
Pros
Good per hour wages. Learning skills etc.
Cons
Temp. Jobs, no job security, hard to commute especially in winter for early shifts.
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1.0
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No management support. No transparency. Management lie to protect themselves. It's not so much Civica the company, more the old staff they inherited. Get new blood with management skills who value the staff doing a stressful job.
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3.0
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Low workplace culture
draining work

not much opportunity to make friends

good place if you want to be doing the same thing and you enjoy routine

if you like change and meeting new people this is not for you
Pros
good pay
Cons
long hours
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3.0
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Management over the last couple of years has lost touch with staff and the difficulties they are facing with a vastly increased workload.
Quality of work is therefore suffering.

Hopefully this will be short term and once the pressure is lifted it will go back to an environment that was more open and friendly and a wonderful place to work
Pros
The friends I have made
Cons
Lack of communication
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4.0
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Working at Civica was a great experience, great location right next to the train station. Work environment were great to work with, management were very friendly and helpful.
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4.0
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Travel to MOE schools and overseeing 50 librarys in school.
Fun environment

Work life balance environment

Reports to submit every end month

Supporting librarians in their work processes-operational
Cons
Contract
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1.0
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Really rude managers and horrible work culture. Treated us like animals. No trust or transparency between company and employees. Would never tell anyone to apply at this company.
Pros
Pay
Cons
Rude managers
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1.0
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Difficult to cope up with day to day demands of non ethical work practices. Director and management not flexible and open to new ideas. Director kicks out employees quickly. I had to resign due to maternal commitments, did not get severance package or compensation.
Pros
none
Cons
Do not expect support from team leader. very short breaks, company will make you resign fast if you do not follow the director
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5.0
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Travelled to Client sites 48 weeks of the year, Australia and New Zealand Implementation Training and Support HR Payroll Software
Pros
Varied work environment meeting new clients
Cons
Redundancy due to down turn
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