Cluey Learning Pty Ltd
3.3 out of 5 stars.
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Cluey Learning Pty Ltd Careers and Employment

About the company

  • CEO
    Mark Rohald
  • Company size
    51 to 200
  • Industry
    Education
  • Headquarters
    Sydney
  • Link
    Cluey Learning Pty Ltd website
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Jobs

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Education & Instruction

4 jobs

Rating overview

Rating is calculated based on 19 reviews and is evolving.

3.0020184.7520192.0020213.002022

Reviews

Tutor in Online
on 17 July 2022
Flexible hours, works well if you're studying
Best part is that the lessons are prepared by the company on the online platform, so there is minimal preparation required from the tutors. I have had difficulty with being given enough students, so not getting as many hours as I wanted. But it is a flexible job and fun to see the students learning. The online platform works well for most students.
Tutor in Melbourne VIC
on 21 July 2022
Low pay, profit driven
Can select availablity but not times or days you are unavailable...often get sessions booked outside of available times. Very low pay (approx. 30% of what they charge their customers/parents). Often cancel sessions without notice.Learning programs are universal...not tailored to each individual learner...teaching is crucial, not just tutoring.
Tutor in Sydney, Australia
on 7 July 2022
It's okay
I find working with the kids I meet through Cluey very rewarding and energising.However, management doesn't make you feel valued and work is unstable. You are a contractor, which means you can work 20hrs one week and 0 the next. You are given kids to work with, seemingly at random, and you have to deal with pushy parents who can afford to pay to tutor but want their kids to get a scholarship. Working with the kids is amazing but dealing with the parents and the lack of support from the company for barely more than minimum wage makes you iffy about staying on.
Session Support Officer in Work from Home
on 17 May 2022
Low pay, awful management
I would not recommend a job with Cluey Learning to anyone. It is a company riddled with flaws - something is always going wrong and the result is chronically angry, frustrated, and disappointed customers who are very rude and take out their frustration on contact centre staff. The pay is very low and they don’t give you any penalty rates or overtime. It’s extremely difficult to progress within the company, they say they’re transparent but they’re not, and if you have any concerns management will just tell you what you want to hear and then do nothing. There are no incentives and they don’t listen to your calls so you don’t get any feedback. The training is insufficient so staff are poorly prepared to help customers, and when an issue does arise it takes team leaders an extremely long time to assist. Understaffing leads to massive pressure on contact centre staff and long hold times for customers, Cluey does not seem to proactive in hiring more staff for the contact centre as their main concern is profit. The only benefit is working from home, but otherwise it’s an extremely depressing and frustrating place to work.
Customer Service Agent in Remote
on 26 April 2022
Awful scam company
Awful company, terrible management, horribly unorganised and general lack of care for staff. Practically a scam company that overcharges customers constantly. DO NOT WORK FOR THEM.

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Favourable experience
Interview is average
Process takes about a week

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