Coles Employee Reviews
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Simple job with Good pay ~ Poor management and customers
Customer Service Team Member (Current Employee) - QLD - 28 November 2023
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The most useful review selected by IndeedStraight forward and simple job with decent pay, although customers are terrible and department managers are snarky and have lots of attitude towards younger team members, over hired in the service departments and forced to cut all casuals hours + won’t give some casuals shifts with the excuse “i must’ve forgotten you”. Despite this coworkers were great and supervisors were often very good and proficient in their job. Always felt like you can fall on your coworkers for help and I have definitely made friends here. Also there is good work/life balance with a lot of flexibility with getting time off as a casual ~ very clean and easy to use company website
Pros
Team Room with free food and microwave/toaster/fridge etc, team locker room, good pay for the job, free uniforms when starting, public holiday rates, ability to get training in other departments with ease, good store mangers
Cons
Poor Department Management, Long standing periods, Terrible customers
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Not helpful
Assistant Manager (Former Employee) - Derrimut VIC - 29 November 2023
They have all these programs for mental health but when you actually need it managers are no help instead they watch you have a panic attack then expect you to still work
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Jobs at Coles
Decent workplace
Trolley Collector (Current Employee) - Toowoomba QLD - 28 November 2023
The work is alright. You learn new things and connect with like minded colleagues. Customers and colleagues don’t make the work bad, it’s management. You either get a laid back manager that does really well, or a team leader who’s understanding. Then you get managers blaming you for someone else’s mistakes or a team leader barking orders every minute.
Pros
Discounts on a lot of products and services. Good annual leave hours. Pay is okay
Cons
Managers and team leaders not listening to feedback or opinions from team members.
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Friendly Staff
Retail Assistant (Former Employee) - Parramatta NSW - 27 November 2023
The colleagues were supportive of the mistakes I made and in doing so pushed me to be more confident and that increased my social skills in terms of communicating with customers.
Pros
Kind People
Cons
Minimum Wage
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dont work for coles
Coles Team Member (Current Employee) - Forest Lake QLD - 24 November 2023
In my experience, the management at Coles lacks effective communication, leading to a stressful work environment. Improved management practices and clearer communication channels would greatly enhance the overall work atmosphere.
Pros
no pros
Cons
overall negative
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Coles insights
Areas for improvement
- General feeling of work happiness
- Ability to learn new things
- Sense of belonging
just a number
Team Member (Current Employee) - Australia - 23 November 2023
to the company you’re just a number, they don’t really care about you. the individual store experience might be ok but from a company standpoint they are very out of touch. employees get a 5 percent discount in store which most of the time is only enough to take a few cents off, and at the end of the year this year we got a reusable water bottle and 5 mythanks points (worth 5 dollars) because apparently that’s all we are worth for the abuse we cop from customers.we are made to meet certain targets (such as pick rates and bulk item rates) and if we don’t meet these requirements regional managers can contact you and essentially ask you to explain yourself. the morale of the company is extremely low and nobody really genuinely enjoys working for the company itself. plus the pay is awful and the company wants employees to be part time, which is a pain for people that want social lives and especially if you want to be able to afford the groceries that you sell to people
Pros
coworkers
Cons
literally everything else
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Overworked and underpaid
Department Manager (Former Employee) - Victoria - 20 November 2023
I was a manager yet was paid $10+ less per hour than all the other managers. They do not care about being equal they only care about how much you cost. Will stop giving you shifts if you take a sick day. Will ask you to cover your shift if you’re sick.
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Absolutely terrible management
Fresh Produce Team Member (Current Employee) - Tuggerah NSW - 15 November 2023
I’m not particularly sure about what other people at my store thought but for me the experience was absolutely terrible, Very poor management( Zero notice on shift updates, Zero notice on a new shift), Terrible people,I had more bad shifts then good shifts at cole’s purely because of doing two 8 hour shifts with only myself 90 percent of the time, My manager had no understanding that a teenager has extracurricular activities they need to attend to and on top of that i have school, Would not recommended working at cole’s tuggerah
Pros
Decent pay for a student
Cons
Management, Long hours, Awful co workers
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Need more staff
Customer Service Representative (Former Employee) - Bracken Ridge QLD - 13 November 2023
What is the best part of working at the company?Not sure I can answer that question What is the most stressful part about working at the company?Not enough staff and more and more responsibility is put on you What is the work environment and culture like at the company?Depressing and a lot of favourites What is a typical day like for you at the company?Stressful no back up and typical favourites
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A workplace which had a very different atmosphere during the day verses at night.
Night Fill Team Member (Former Employee) - East Victoria Park WA - 3 November 2023
What is the best part of working at the company?Management was very happy to move me to a permanent part-time contract very quickly.What is the most stressful part about working at the company?Deadlines were pressured and management was under stress from higher-ups to cut costs where possible. This lead to a stressful work environment. What is the work environment and culture like at the company?Limited sense of team amongst night-fill workers due to pressures to meet deadlines and often working aisles alone. What is a typical day like for you at the company?Clock in, attempt to find whoever is in charge for the shift to find out which aisle you are working that night and get an understanding of the load for that night. Then work filling the aisle for the rest of the shift, most nights alone with occasional check-ins from the person in charge that night.
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Fun place to work
Customer Service Representative (Former Employee) - St Albans VIC - 1 November 2023
Good place to work, average salary, The management at Coles Express was generally supportive and provided clear guidelines for daily tasks. The most challenging aspect of the job was dealing with occasional difficult or irate customers, which required patience and effective conflict resolution skills.
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Ok for the meantime.
Team Member (Former Employee) - West Leederville WA - 1 November 2023
Typically retail roles.Learned my job mostly on my own.Management doesn't care unless you work and brown nose them.Most people are good.Hardest part dealing with unhelpful managementMost enjoyable part the friends made.
Pros
Free lunches (often), benefits online
Cons
Management
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Working in service
Customer Service (Current Employee) - Victoria - 31 October 2023
Never work in service, the worst department. Any other department is fine somewhat enjoyable compared to service. Absolutely horrible and drain the life out of you with the customers you get.
Pros
discount card
Cons
management dont care about you, overworked
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Don't bother.
Completely incompetent management. Overworked, underpaid staff who aren't valued in the slightest. Unrealistic expectations from anyone in charge. Just a total mess.
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Was a good company 20 years ago
Customer Service Manager (Former Employee) - Sydney Western Suburbs NSW - 12 October 2023
What is the best part of working at the company?The best part is the companies focus on charity workWhat is the most stressful part about working at the company?Getting breaks . The demands are to high and Mental health is not addressed at store levelWhat is the work environment and culture like at the company?Not good the turn over of employees is high. Harassment from leadership team is high and is not addressedWhat is a typical day like for you at the company?Very stressful not enough team members which results in added pressure. Customers complaining about cash machines not enough team members on .
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I would love to go back and work for coles supermarket again I enjoy working company
Cashier (Former Employee) - Victoria - 11 October 2023
What is the best part of working at the company?The customer’s and the team members I made some good friends working at Wodonga plaza. After resining for almost 6 years I still go up visit the customer that I made friends with and still have meet up with team members I made with.😊What is the most stressful part about working at the company?I never found any stressful for my job to be honest What is the work environment and culture like at the company?The environment and the culture was good 😊 What is a typical day like for you at the company?When the kids finish school and come in shopping with their mum and when it’s busy
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I strive to provide the best shopping experience while maintaining companies expectations
Customer Service Manager (Current Employee) - Margaret River WA - 8 October 2023
What is the best part of working at the company?They are a market leading in their fieldWhat is the most stressful part about working at the company?Fulfilling Customers expectations What is the work environment and culture like at the company?Coles strives to meet stakeholders expectationsWhat is a typical day like for you at the company?It can be challenging and rewarding.
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Excellent work environment a great work team
Kitchen Hand (Former Employee) - Sydney NSW - 2 October 2023
Replenish products that are out of stock on the counters, It is a good work environment with my coworkers and my bosses, we have a good time and interact with other people
Pros
Free lonch
Cons
Long hours
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Managers are also not the nicest, thinking more about themselves than team, they just do what works for them.
Casual Retail Team Member (Former Employee) - Ingleburn NSW - 29 September 2023
- managers were extremely harsh- constant back pain -constant nagging from managers- staff discount is only 5% that is nothing- very bad pay- multicultural workplace but still not that diverese- if your young you may not enjoy team as their mainly older and have more experience so their better at the job-extremely rude customers and manager did nothing- also need to work a minimum of 10 hrs per week, other places its like 3 hours
Pros
Loading after 6pm
Cons
Long hours, bad manager, sometimes shifts 6 days a week sometimes no shifts?, no work-life balance
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Don’t work 4 them Coles
Department Manager (Former Employee) - Wattle Grove NSW - 26 September 2023
What is the best part of working at the company?Bad company don’t work fo themWhat is the most stressful part about working at the company?Not great place to work all of What is the work environment and culture like at the company?Not good environment place to What is a typical day like for you at the company?Very stressful day every days
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Decent people
Sales Assistant (Former Employee) - Melbourne VIC - 26 September 2023
I had a good experience at coles, my managers were good people and I got the opportunity to meet people my age and make friends. However packing groceries into bags for a 5 hour shift was harder then you'd imagine and I often left with a sore back.
Pros
Snacks
Cons
Scanning all day can be painful on your back
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Ask a question about working or interviewing at Coles. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.5 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.4 out of 5 stars for Culture
Questions about Coles
- How often do you get a raise at Coles?51 people answered
- Why did you leave your job at Coles?28 people answered
- What is the promotion process like at Coles?25 people answered
- What is a typical day like for you at the company?24 people answered
- How long does it take to get hired from start to finish at Coles? What are the steps along the way?23 people answered
- Does Coles have a staff discount? How much is Coles’s staff discount?22 people answered
- What is the interview process like at Coles?20 people answered
- What is the work from home policy at Coles?17 people answered
- What is the annual leave policy like at Coles? How many days of annual leave do you get per year?15 people answered
- How often do raises occur at Coles?14 people answered