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What is the interview process like at Coles?

17 answers

  • I applied online for a new store so I guess that's why it took a little while to hear back from them about an interview. There were about 70-80 people all up and as we went into the room they numbered us off and gave us a table to sit at. There were about 8 people on each table and then a supervisor allocated to each table. At the start they gave us some time to talk and introduce ourselves so make sure you start conversation! Things like whether anyone's studying or if it's their first job so on. Also smile a lot and seem really interested in the things people are saying and if there's water on the table make sure to offer it to others and pour their glasses.
    To begin with the supervisor went around the table and asked us to introduce ourselves and answer things like why we want to work at coles, what department, something interesting about ourselves but it was really chill so don't worry about it being super formal or well rehearsed, just look happy and enthusiastic.

    They gave us a piece of paper to write down what we thought good customer service is. Pretty basic.

    Then we did some activities, things like talking about a food item for 30 seconds (volunteer first and stand up) and then a group activity about what you would do in a zombie scenario. With the zombie scenario make sure you listen to other people and don't talk over other people or get too serious about it just look interested.

    Lastly they give you a form where you write down your availability and position preferences. Try to put down as much availability as possible even if that means until midnight because they look at that favourably. Also when numbering what order of preference you would like in terms of positions put a number next to everything even though they say at least 3. Also DO NOT forget to thank your supervisor and use their name and tell them that you appreciate their time.

    They said it would take 2 weeks to get back to us but it took them a week and 2 days and then I got an email, probably because it was a new store and they were hiring a lot of people.

  • I applied online and received an invitation to a group interview. It was much faster than I had thought, there were about 9 others in the group, the hiring manager collected all our documents (remember to have a photocopy) and asked us to write our availabilities and when we would be able to start. Interview went well and about a week later I got a phone call and email saying I got the Job!

  • Fantastic and grate work

  • Stuck up all the shelvese puting stock out from bec jane milne

  • I recently had a group interview for a team member position for Coles Re-opening. They sent me an email inviting me to the group interview and I was surprised to see at least 60 people on the interview (they held 2 sessions, so I think there's a total of 100+ people attending the interview). We were told to sit on a group of 8 and they started with some introduction from the manager and supervisors. There were 4 activities throughout the interview:

    1. Personal Introduction

    - Name, work experience, why do you want to work at Coles, fun fact about you and which department do you want to work in and why.

    - tips : say hi to everyone in the group, smile, try to be confident (fake it till you make it!), try to speak a little louder (a lot of people were pretty quiet, so try to stand out from the group).

    2. Good Customer Service Discussion

    - discuss in your group, what is a good customer service to you, and give some type of story or experience that relates to your understanding.

    - tips : try to initiate the conversation (they are looking for a leader-type person), give some personal experience and try to relate your story to how you would give a good customer service as a Coles team member, LISTEN to the other team member and do NOT cut them off.

    3. Sales Pitch

    - you are given a picture of a product (milk, flowers, orange, avocado, etc) and you have to try to increase the sales of your product to customers and you're given around 1 minute to prepare for it. Then you have to give your sales pitch to your group and when everyone is finished, the manager will ask the whole room if anyone wants to volunteer to give their sales pitch in front of the whole room.

    - tips : do your sales pitch first among your group mates (a lot of people were a little bit shy and hesitant to start, so be the "leader" and pitch your sales first! the most important thing here is to VOLUNTEER FIRST to give your sales pitch in front of the room and be excited about it. Here's your chance to give a good impression and be a memorable face.

    4. Zombie Scenario

    - there's a zombie apocalypse and you are trapped in Coles with all the customers and you have to figure out among your group, how to survive!

    - you're given a list of products and you have to choose which one is the most important for your survival. You have to discuss this in your group and come up with a list of products that everyone in your group agree with.

    - tips : initiate and drive the conversation (once again, be the "leader"), LISTEN to your group members' opinion and if you have a different opinion than them, try to make your case respectfully and explain why you think your product is better for your survival. The supervisors don't really care about which product that you choose, they just want to see how you work as a team and they way you communicate with them.

    After the activities, we filled out some form with basic information (department preferences and availability), and that's it!

    Some general tips :

    - come early and make some friends before the interview starts, so you can be more comfortable during the group activities since you already know the people in your group.

    - dress nicely! everyone in there wore nice pants and a button up shirt, some of them even wore suits (I don't think its necessary to wear suits). be presentable and it will make you more confident as well.

    - always smile!! and listen to your team member.

    - do NOT space out, pay attention to everything that they're (team member and supervisors) saying,

    - always VOLUNTEER if they give you the chance to. Its the perfect way to stand out from the crowd and show that you really want to be there.

    - say thanks to the supervisors and the manager before you go home.

    - exchange contacts with some of the people in your group to do some follow up.

    They told me to wait up to 2 weeks to hear from them. They will give you a call if you are successful, and if you are not, they'll give you an email. I waited for 11 days and I got the call this morning from the manager that I got the job as a service team member (which was my first department preference).

    Overall, it was a fun experience for me, it felt like a group camp lol. I did not have ANY work experience and I'm currently a uni student, but somehow it worked out for me and I think its because I tried to be the "leader" and I stood out from the crowd. Give it your best shot and good luck!!

  • I had a group interview for cashier/store assistant with one of the store managers, and it was overall incredibly casual and laidback. We each introduced ourself, and the SM asked us further questions, mostly trying to get a feel for who we are and what our personalities are like. Other than that it seemed the other criteria was if we had any holidays coming up, what our extracurriculars were, and which hours we could work. It was very stress-free and definitely mostly a personality/people skills assessment more than what was on our résumés.

  • Comfortable, relaxed and positive

  • I went to see the Night Fill manager yesterday to summit my resume with my reference number on it.She told me"No point i handle my resume to her because they dont do the selected process"but the HQ from Melbourne will choose the best candidates and send the application to them.From there,their job is to ring and call the candidates for the interviews. But..i still doubt about it.

  • I also gave interview on probably same day . I haven't received any mail or call, so do you guys think that it's a gone case.

  • Nice boss and very understanding.also good to have teams chat up and work in a team and knows how we need to get things done.

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