Commonwealth Bank Careers and Employment

What is it like to work at Commonwealth Bank?

3.9Work/Life Balance
3.7Job Security/Advancement
show how enthusiastic
Written by Falcon Inbound Call Team Analyst (Former Employee) from Parramatta NSW on 15 June 2019
show how enthusiastic I am by being professional and providing people skills
speak out about team results and skills
Provide continues training to the staff to help continue great customer service.
Help the team work together by providing them with a tasks and coming up with an outcome. EG: new products, c/c to help customers when being stuck - more... whilst away or unable to withdrawal emergency funds ?
Reduce Average Time monitoring whilst on the call center phones by making sure all staff are on the phones
Help staff when needed
what I learned was to listen
Observe and then make a ... - less
Proslearn about the fraud Risk area, learn to detect, assess then action alerts through the system provided, this allowed and given me a better understanding on related trends, patterns and the Laws.
ConsI felt I wasn't given the opportunity to fulfill my secondment due to staff shortage, and I had to return back to my original position.
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