Commonwealth Bank of Australia Employee Reviews

Brisbane job prospects are very limited outside of service management. If you want to stay in service or lending its a good place but if you want a different career move its not easy to move and its better to look elsewhere

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Bad and a waste of 3 years as sacking without proof is the culture

Customer Service Representative (Former Employee) - New South Wales - 26 September 2023

What is the best part of working at the company?Nothing after 3 years i realised that the managers are so rude, have favourites and it’s not your work that counts but if you have the same cultural background as the senior. So much politics and you get sacked if employees put complaints against you even without proof What is the most stressful part about working at the company?no increments, tax is high, STVR no guarantee and most time is focused on internal politics and staff compliant without proof What is the work environment and culture like at the company?Horrible, politics, Managers are so rude, they are not customer focused, they demand gifts from staff, if your colleague complaints you lose your job What is a typical day like for you at the company?Stress to keep staff and managers happy doesn’t matter how good u r at your job. doesn’t matter how badly you need the job and it doesn’t matter if customer’s like u

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Commonwealth Bank of Australia insights

Based on 17 survey responses

What people like

Ability to learn new things

Areas for improvement

General feeling of work happiness
Sense of belonging
Overall satisfaction

Challenging and enjoyable workplace

Insight Analyst (Former Employee) - Sydney, Australia - 11 September 2023

CBA has a fantastic working culture, plenty of interesting projects and a good work-life balance. Would highly recommend as a place to work. I am currently on a 2-year career break, which attests to CBA's flexibility.

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Lack of stability

Project Management (Current Employee) - Sydney NSW - 21 August 2023

Very bureaucratic, you meet great people but the systems are very outdated and organizational changes are done very messily with very little communication

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Stressful environment

Customer Care (Former Employee) - Remote - 16 August 2023

Busy, under staffed, unhappy customers.Lack of support from management and the goal post are constantly moving.High pressure to achieve results.I would not return.

Pros

work from home

Cons

lack of training and development

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Productive

Project Manager (Current Employee) - Sydney NSW - 15 August 2023

Lots of new challengesGood growth. Lately treating employees like cattle with new organization Restructure. Lot of learning opportunities. Sometimes team politics may

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Leads with vision

Project Manager (Former Employee) - Sydney NSW - 10 August 2023

Open communication focused on collaborative approach with all people at all levels. Valued and respected as a human being. Supportive environment focused on a continuous improvement culture

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Fun workplace

Customer Service Assistant (Current Employee) - Sydney NSW - 9 August 2023

FunMy experience teachers or computer basic or parlour or nature Good or skill GoodOr or Good social skillOr Good foodOr Good cultureGood food facilities

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Paralysed by bureaucracy

Software Engineer (Current Employee) - Sydney NSW - 1 August 2023

Never before have I seen so little done by so many people who all look tired out. Many of the good people have already left and were replaced with cloud solution architects. Territorial control prevents any meaningful change across silos and pet projects from EM and GMs get far too much attention. If you like meetings and planning around in circles, you will like it at CBA.

Pros

Free to set working hours to suit you

Cons

Lack of empathy from management

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Downhill slide

Business Analyst (Current Employee) - CBP South - 29 July 2023

Don't value staff with knowledge and experience. No support for mental health and well being. Don't consult staff on flexibility. Speed more important than quality or customers. Poor communication to customers on changes. I don't know anyone proud to work there anymore.

Cons

Shoddy workplace locations. No support for diverse needs.

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Great culture

Fraud Analyst (Current Employee) - Eveleigh NSW - 26 July 2023

Most of the managers and team members are great and supportive. I have never been hesitant to approach for help. It is so far the best work place I have ever been!

Pros

Good overtime pay

Cons

Staff shortages

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A tough job

Customer Care Specialist (Former Employee) - Perth WA - 24 July 2023

The job was pretty straightforward, you have time to be online, and you set up your laptop/headset. Join team meetings, catch up with teammates then proceed to take calls. Calls are monitored and listened to by a group within the Bank to ensure you follow policy. The expectation is you are able to resolve enquiries within 5-8 minutes and answer at least 15-20 calls within the early stages of the job. You will get the occasional abuse by people over the phone, so a thick skin is required.If you work less than 6 hours, you will get 2 randomly scheduled 10-minute breaks.You have to follow a rigorous adherence schedule and if you miss any details, you can lose your bonus at the end of the financial year.

Pros

Work from home, flexible hours, good support

Cons

All calls monitored, abuse from customers

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Great job. Management, not so much.

Customer Service Team Member (Former Employee) - Melbourne VIC - 20 July 2023

The work itself was interesting and varied and involved resolving complex issues. Teammates / TLs were great.Management misused productivity measurements with no care/understanding of actual work involved i.e. both easy and complex inquiries were counted as equal which encouraged quantity over quality. Poor behavior/practices overlooked as long as "productivity" figure was high.

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So far so good

Customer Care Representative (Current Employee) - Eveleigh NSW - 18 July 2023

Supportive management and career progression. Been here for 6 months and have already been in 3 departments, thoroughly enjoying my journey and excited to see what the future holds.

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Don’t expect HR to get involved.

Financial Assistance Specialist (Former Employee) - Australia - 18 July 2023

Auditors and Team leaders are quick to find mistakes.Doing overtime or extra days is not appreciated.Helping staff via teams was not recognised by leadership.Yearly bonus was not paid and when you questioned leadership. They basically belittled you and made up accusations to HR… HR were not involved or joined in those meetings.

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Great for resume

Home Loan Specialist (Current Employee) - Melbourne VIC - 7 July 2023

Unsustainable expectations, You have to follow a strict schedule or your KPI will be affected, great colleagues, good for resume but not so good for mental health

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Fast paced and can be stressful. Dealing with really good but also really bad customers.

Customer Service Representative (Former Employee) - Sunbury VIC - 6 July 2023

My last branch was some of my best years at CBA. I had an amazing Branch Manager and team. The area managers were fantastic too and very supportive. When I relocated the bank couldn’t help me with a job due to us moving to a regional area. The branches are far from each other and staff was too the limit. After 15 years service at CBA I felt let down. I think the bank should look after their loyal workers better. Like all business they don’t have enough staff and more pressure is put on staff due to this.

Pros

Save on fees and charges

Cons

Stressful dealing with public

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Productive

Analyst (Former Employee) - Adelaide Region SA - 4 July 2023

Very productive and fast paced environment. Introduced during a graduate program that was well managed but with areas of improvement needed. Of course some areas where you will have to manage offshore teams.

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If you’re in it’s fun if not it’s a constant slog and shock to the ineptitudes seen daily

Senior Manager, Productivity Transformation (Current Employee) - Sydney NSW - 21 June 2023

What is the best part of working at the company?Modern clean offices - nice to work inWhat is the most stressful part about working at the company?Disconnected levels of management, very little evidence of connected cross functional strategies to benefit the product, process and end customer What is the work environment and culture like at the company?If you’re in you’re in - a lot of coffee catch ups and who’s who in the zoo rather than actually delivering work and adding value (which is not measured really) There are definitely the in crowd kids who seem to have been raised in the CBA bubble and know little of the larger working world What is a typical day like for you at the company?Coffee, meeting, coffee, quick meeting, lunch, meeting, fill out the rest of the day before either heading to the ‘in crowd’ pub or commuting home

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Mismanaged and lagging team communication

Global Markets Summer Analyst (Former Employee) - Australia - 20 June 2023

Delayed projects lead to weeks of muddling through undesirable unrelated projects at the expense of learning, professional growth and intellectual stimulation.

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It’s what you make it

Home Loan Specialist (Current Employee) - Brisbane QLD - 28 May 2023

As long as you meet kpis and keep your head down you can easily move up in the company. Alot of managers haven’t done the role which can be difficult when you need help.

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