Commonwealth Bank of Australia Employee Reviews

Good place to work, decent pay and WFH is very convenient. After completing trainings hours were promised, but then not given which is disappointing as a casual.

Was this review helpful?

Fun and so many opportunities

Credit Controller (Former Employee) - Melbourne City Centre VIC - 10 November 2023

A lot of training and support if you want to climb the corporate ladder. Pay quite good. It's a great environment and I would highly recommend to anyone of any age

Was this review helpful?

Jobs at Commonwealth Bank of Australia

See more jobs

Customer Care Specialist

Tasmania

8 days ago

Customer Service Representative - Strathfield

Customer Service Specialist

Sydney NSW

1 day ago

Branch Manager - Forster

Lismore NSW

7 hours ago

Customer obsessed

Talent Acquisition Manager (Current Employee) - Sydney NSW - 4 November 2023

Amazing environment with a focus on delivering products and services that make a difference to our customers. A culture based on continuous learning, flexibility and outcome focussed.

Was this review helpful?

Would not recommend working for this company

CUSTOMER SERVICE REPRESENTATIVE (Former Employee) - Newcastle NSW - 31 October 2023

What is the best part of working at the company?Some good benefits like discounted banking What is the most stressful part about working at the company?The abuse you have to put up with What is the work environment and culture like at the company?Everybody feels on edge and not very supportive managers What is a typical day like for you at the company?Anxious, I would cry before I went to work everyday

Was this review helpful?

Fun workplace

Customer Service Assistant (Current Employee) - Northern Beaches NSW - 22 October 2023

Great work environment to work in, great people and lovely atmosphere. I cannot recommend this place an better, good teamwork they take care of you well.

Was this review helpful?

Commonwealth Bank of Australia insights

Based on 17 survey responses

What people like

Ability to learn new things

Areas for improvement

General feeling of work happiness
Sense of belonging
Overall satisfaction

Great place to work and learn

Executive Manager Strategy and Performance (Current Employee) - Sydney NSW 2000 - 21 October 2023

Great place to work with amazing opportunities and so much to learn. Different leadership styles exist but the place has some great policies and rules regarding diversity and inclusion

Was this review helpful?

Accomodating a bit micromanaging

Customer Service (Former Employee) - Sydney NSW - 18 October 2023

It’s a great place for career progression. Very accomodating which leads to a nice work/life balance. I do think they care too much about metrics, can also be a bit of micromanaging.

Was this review helpful?

Terrible experience I had so much respect for this bank and it all went out the window

Home lending Specialist (Former Employee) - New South Wales - 17 October 2023

What is the best part of working at the company?Great customer Team work, support network What is the most stressful part about working at the company?Expected to work 10 hours a day with no breaksWhat is the work environment and culture like at the company?Not a very good company to work for the care is not there for their peopleWhat is a typical day like for you at the company?Super stressful and no support when customers are angry bone is out on you from the manager

Was this review helpful?

Great culture

Analyst (Current Employee) - Sydney - 14 October 2023

I've been at CBA for 4+ years and it's one of the best places I've ever worked. In my experience, there's a really cooperative, positive culture. Almost everyone I've met here has been easy to work with and focused on achieving good outcomes, while treating people well -- without anyone treading on people along the way!

Was this review helpful?

Big organisation

Manager (Former Employee) - Sydney - 4 October 2023

Great place to work, fairly competitive remuneration structure. While it's a big organisation with lots of bureaucracy, you'll meet and work with plenty of talented colleagues. Strong focus on I&D.

Was this review helpful?

Rate your recent company

Share your experience to help others

The absolute worst experience of my entire life. Do not work here, you will never be able to live in harmony or peace.

Lead Teller (Former Employee) - Sydney NSW - 3 October 2023

What is the best part of working at the company?Absolutely Nothing. If you want to suffer from poor management and crave toxic environments, all while earning minimum wage and transitioning into a mental asylum, then CBA is the workplace for you.What is the most stressful part about working at the company?The entire company is stressful. The management lacks empathy, professionalism and the ability to communicate with any form of kindness. My manager called me from the hospital where my dad lay on his death bed and asked me with zero emotion on a text."I just need to know if you are coming in tomorrow?"What is the work environment and culture like at the company?Simply put, a toxic one. A waste of time.What is a typical day like for you at the company?Trauma, hair loss and massive headaches.

Was this review helpful?

Bad and a waste of 3 years as sacking without proof is the culture

Customer Service Representative (Former Employee) - New South Wales - 26 September 2023

What is the best part of working at the company?Nothing after 3 years i realised that the managers are so rude, have favourites and it’s not your work that counts but if you have the same cultural background as the senior. So much politics and you get sacked if employees put complaints against you even without proof What is the most stressful part about working at the company?no increments, tax is high, STVR no guarantee and most time is focused on internal politics and staff compliant without proof What is the work environment and culture like at the company?Horrible, politics, Managers are so rude, they are not customer focused, they demand gifts from staff, if your colleague complaints you lose your job What is a typical day like for you at the company?Stress to keep staff and managers happy doesn’t matter how good u r at your job. doesn’t matter how badly you need the job and it doesn’t matter if customer’s like u

Was this review helpful?

Challenging and enjoyable workplace

Insight Analyst (Former Employee) - Sydney, Australia - 11 September 2023

CBA has a fantastic working culture, plenty of interesting projects and a good work-life balance. Would highly recommend as a place to work. I am currently on a 2-year career break, which attests to CBA's flexibility.

Was this review helpful?

Its ok

Team Leader (Current Employee) - Brisbane City QLD - 10 September 2023

Brisbane job prospects are very limited outside of service management. If you want to stay in service or lending its a good place but if you want a different career move its not easy to move and its better to look elsewhere

Was this review helpful?

Lack of stability

Project Management (Current Employee) - Sydney NSW - 21 August 2023

Very bureaucratic, you meet great people but the systems are very outdated and organizational changes are done very messily with very little communication

Was this review helpful?

Stressful environment

Customer Care (Former Employee) - Remote - 16 August 2023

Busy, under staffed, unhappy customers.Lack of support from management and the goal post are constantly moving.High pressure to achieve results.I would not return.

Pros

work from home

Cons

lack of training and development

Was this review helpful?

Productive

Project Manager (Current Employee) - Sydney NSW - 15 August 2023

Lots of new challengesGood growth. Lately treating employees like cattle with new organization Restructure. Lot of learning opportunities. Sometimes team politics may

Was this review helpful?

Leads with vision

Project Manager (Former Employee) - Sydney NSW - 10 August 2023

Open communication focused on collaborative approach with all people at all levels. Valued and respected as a human being. Supportive environment focused on a continuous improvement culture

Was this review helpful?

Fun workplace

Customer Service Assistant (Current Employee) - Sydney NSW - 9 August 2023

FunMy experience teachers or computer basic or parlour or nature Good or skill GoodOr or Good social skillOr Good foodOr Good cultureGood food facilities

Was this review helpful?

Paralysed by bureaucracy

Software Engineer (Current Employee) - Sydney NSW - 1 August 2023

Never before have I seen so little done by so many people who all look tired out. Many of the good people have already left and were replaced with cloud solution architects. Territorial control prevents any meaningful change across silos and pet projects from EM and GMs get far too much attention. If you like meetings and planning around in circles, you will like it at CBA.

Pros

Free to set working hours to suit you

Cons

Lack of empathy from management

Was this review helpful?

Downhill slide

Business Analyst (Current Employee) - CBP South - 29 July 2023

Don't value staff with knowledge and experience. No support for mental health and well being. Don't consult staff on flexibility. Speed more important than quality or customers. Poor communication to customers on changes. I don't know anyone proud to work there anymore.