Commonwealth Bank Employee Reviews
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Relaxed environment. But pay can be better.
Systems Engineer (Former Employee) - Sydney NSW - 4 May 2022
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The most useful review selected by IndeedRelaxed environment and supportive managers. Has one of the most professional environment I have ever worked in. But pay needs to improve and promotion to the next level needs to be less cumbersome. Also there aren't any extra benefits apart from the salary.
Pros
Relaxed, supportive managers.
Cons
Pay
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Harassment and Bullying by management is ok
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) - Sydney Olympic Park NSW - 15 May 2022
A typical day will be spent answering phone calls and answering customer/advisor enquiries, handling customer complaints and fixing other people's errors. Scheduled and timed breaks, you'll be questioned if you take 1 too many bathroom breaks. Managers share everything about their teams including private/confidential conversations. Don't expect much support, higher management will support managers whatever they do including if they haras and bully their staff. Unless you're friendly with managers outside office hours, don't expect to advance very far, doesn't matter how much extra effort you put into your work
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What you would expect from a large public business
Debt Collection Officer (Former Employee) - Parramatta NSW - 8 May 2022
A lack of management oversight leads to poor leadership at all but the highest levels. The CBA has a habit of terminating their best employees who have critical business knowledge due to inhouse politics prevailing over common-sense. This caused the CBA to lose the ability to close down their own credit cards for six months in 2010 when they terminated or promoted the entire team, previously responsible for this task. Like with government jobs, hiring is often consistently favouring one culture or race after potential applicants get through the upfront and outsourced hiring process that is undertaken for legitimacy.
Pros
Clean air-conditioned offices
Cons
High expectations, robotic script reading, program in place to preferentially hire and promote female staff, Management don't consider the impact their decisions have on the larger business.
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High work ethics and goals.
Quality Assurance Officer (Former Employee) - Melbourne VIC - 3 May 2022
Too much focus on staff targets. Need to allow more independence of staff. Listen to all ideas and implement or reward accordingly. CBA management should be leaders and work outside the square. Improve on leadership and humanitarian skills will improve staff output morale customer satisfaction and gain further momentum in CBA shares.
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Great place to work and grow
Senior Analyst (Current Employee) - Redfern - 2 May 2022
typical day working there is not stressful I have learned in working in an open team structure environment and there are some staff really good at what they are doing management are smart but constantly changing hardest part of job is to have the right skill to work in a team enviornment
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Call centre is toxic
Customer Care Specialist (Former Employee) - Melbourne VIC - 28 April 2022
When people describe a call centre as a terrible place to work , they are referring to places like the Commonwealth Bank. This bank will micro-manage you within an inch of your life. The advertisements for Customer Care Specialists gloss over the strict and very difficult to achieve KPI's that are part of your role in Direct Banking. The advertisements never mention that calls cannot be >180 seconds regardless of whether it’s necessary. You must adhere to your rostered break times down to the exact second. This can be very difficult to achieve when you have an argumentative customer on the line. 80-100 calls is the minimum expected amount of calls to be answered each shift. You must also get 9-10 rating from customers that appraise the quality of your calls (anything <9 is a fail). You have to "connect" with customers by asking the most contrived and disingenuous questions. Even when your calls are perfect, your power tripping Team Leader will always find something trivial to nit-pick about and berate you for it. It’s also not uncommon to stay back after a shift so your manager can go over your KPI's with a fine tooth comb or force you to complete yet another test. This is all unpaid too. If you’re a graduate/just starting out a career and think this is a good place to work at- think again. Avoid working in their call centre at all costs. It’s a dead-end job and will not teach you any marketable skills beyond knowing how to quickly answer and disconnect a phone. The odds of progressing beyond a Team Leader position are slim and the competition to work in other departments -
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The management are inbred and the other are bottom feeders. They prey on vonarable people constantly and play head games.
Cashier/Customer Service (Former Employee) - Mackay QLD - 25 April 2022
They employ individuals that are not suitable for roles and rip customers off constantly. They need a good flogging and will get their just desserts.
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Good place
Customber Banking Specialist (Former Employee) - Mel - 5 April 2022
Not bad at all. Learned a lot during there. GOod career progression. High stress. Avoid if you're bad with KPIs. Well known company good if you're starting out.
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A relaxed work environment depending on the branch you work at.
Customer Banking Specialist (Current Employee) - Darwin NT - 4 April 2022
Lots to learn as is to be expected in a banking role. Can become incredibly fast-paced and stressful depending on your workload and how busy it is.
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Very fast paced, long hours, learn a lot
Analyst (Current Employee) - CBC - 27 February 2022
very fast paced, higher management encourages WFH, however my immediate manager gives me a sense that he is not interested. This is hard as having young family, picking up from school WFH would be a blessing.
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Jobs at Commonwealth Bank
Alright place to work
Business banking (Current Employee) - red - 25 February 2022
Repetitive role but good management and good support from other staff members. Would recommend for people wanting to go into banking roles but if not, then will find a bit consuming.
Pros
Good management
Cons
Long hours, repetitive
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Unnecessary political.
Senior Manager (Former Employee) - Sydney NSW - 17 February 2022
Very political environment and difficult to have an opinion that differs from the status quo. Workloads are unreasonable and the project based nature of many roles is not suited to working remotely
Pros
Benefits, amazing offices, long term career opportunity, interesting projects
Cons
Political, too many chiefs, unnecessary bureaucracy, expectations of workload are unreasonable
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8 years of my life down the drain.
Team Leader (Current Employee) - Newcastle NSW - 15 February 2022
I am an 8 year employee of the CBA, when I started at the bank back in 2013 the culture was great and I have always recommended CBA as the best place to work. let's just say over the last few years that has greatly changed. Very numbers focused, no care for the staff that are being abused by every customer because they needed to wait on hold for 2 hours and wanting the team Leaders to ensure all staff are happy and engaged 24/7 knowingly the work load is 150% more than hours in the week. Some good managers but they are under pressure 24/7 from the upper managers to hit all KPI's and reduce complaints from staff going out of site.
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worst
Senior Home Loan Service specialist (Former Employee) - Brisbane Central Business District QLD - 10 February 2022
everything will look flashy on the outside. direct lending management is bad. hardest part of job is bullying nothing enjoyable. they ruined my life
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Steer Clear from Commonwealth Bank
Customer Service Specialist (Part time) (Former Employee) - Rockhampton QLD - 4 February 2022
The absolute worst job I've ever had. From what the interview was..all the training we did to the Actual job it was a joke. Zero work life balance
Cons
Loads and loads
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Good to work at
Customer Service Representative (Current Employee) - Sydney NSW - 29 January 2022
Good to work at more pay would be nice make you work 40 hours but only pay you for 38. Hard to get annual leave when you want it. Good rewards at end of financial year share acquisition
Pros
Good benedits
Cons
Low pay
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Good place to work if you are passionate about customer service
Customer Service Representative (Current Employee) - Sydney NSW - 26 January 2022
Good place to work not toxic like other call center environment If you are passionate about customer service go for it. KPI driven work . Interview process has many steps but not very difficult
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Great company large organisation very busy lots to learn
Business Analyst (Former Employee) - Sydney NSW - 26 January 2022
Great company large organisation very busy lots to learn but once you have established relationships and networked it is a great place.Inclusive culture and great flexibility ie working from home options.Great discounts for employees for external companies
Pros
Inclusive culture, great flexibility ie working from home options, Great discounts for employees for external companies, Annual leave
Cons
Busy environment
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Pretty good place to work, nice people, but sometimes loong days.
Customer Service Specialist (Former Employee) - Parramatta NSW - 30 December 2021
Nice workplace with some fun stuff, like dress-ups, cake days etc. Sometimes long workings hours, like till 9pm, xmas time until 11pm. Also some work mates rushing on things, not properly looking into issues, just to a good KPI results and the issue overlooked would come back with more urgency...
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Good training, management getting better, good pay but other big 4 pay more
Home Loan Specialist (Current Employee) - Melbourne VIC - 25 December 2021
Moved up through the call centre developments relatively quick. Team leaders can be 'hit or miss' as far as being good and looking after staff. If you are good enough you will be recognised. Content enough to be there almost 10 years
Pros
Good base to learn basics and move up. Recognised brand
Cons
Pay could be better
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Worst Bank I've ever worked at, incompetent leadership is to blame.
Market Data Specialist (Current Employee) - Sydney NSW - 19 December 2021
It's the worst Bank I've worked at and the most negative work environment I've worked for. Management has no clue what they are doing and no proper management skills. Seems they were hired some time ago for all the wrong reasons. The worst people get ahead inside the bank. I'm not quite sure how they would survive in the future, as the troubles continue to grow. Many employees looking forward to the day they resign
Pros
Nothing.
Cons
Incompetent management
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Ask a question about working or interviewing at Commonwealth Bank. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.9 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.6 out of 5 stars for Job Security/Advancement
3.6 out of 5 stars for Management
3.7 out of 5 stars for Culture
Questions about Commonwealth Bank
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