Commonwealth Bank
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Commonwealth Bank Employee Reviews

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3.9Work–Life Balance

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Relaxed environment. But pay can be better.

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Relaxed environment and supportive managers. Has one of the most professional environment I have ever worked in. But pay needs to improve and promotion to the next level needs to be less cumbersome. Also there aren't any extra benefits apart from the salary.

Pros

Relaxed, supportive managers.

Cons

Pay
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Harassment and Bullying by management is ok

A typical day will be spent answering phone calls and answering customer/advisor enquiries, handling customer complaints and fixing other people's errors.Scheduled and timed breaks, you'll be questioned if you take 1 too many bathroom breaks.Managers share everything about their teams including private/confidential conversations. Don't expect much support, higher management will support managers whatever they do including if they haras and bully their staff.Unless you're friendly with managers outside office hours, don't expect to advance very far, doesn't matter how much extra effort you put into your work
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What you would expect from a large public business

A lack of management oversight leads to poor leadership at all but the highest levels. The CBA has a habit of terminating their best employees who have critical business knowledge due to inhouse politics prevailing over common-sense. This caused the CBA to lose the ability to close down their own credit cards for six months in 2010 when they terminated or promoted the entire team, previously responsible for this task. Like with government jobs, hiring is often consistently favouring one culture or race after potential applicants get through the upfront and outsourced hiring process that is undertaken for legitimacy.

Pros

Clean air-conditioned offices

Cons

High expectations, robotic script reading, program in place to preferentially hire and promote female staff, Management don't consider the impact their decisions have on the larger business.
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High work ethics and goals.

Too much focus on staff targets. Need to allow more independence of staff. Listen to all ideas and implement or reward accordingly.CBA management should be leaders and work outside the square.Improve on leadership and humanitarian skills will improve staff output morale customer satisfaction and gain further momentum in CBA shares.
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Great place to work and grow

typical day working there is not stressfulI have learned in working in an open team structure environment and there are some staff really good at what they are doingmanagement are smart but constantly changing hardest part of job is to have the right skill to work in a team enviornment
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Call centre is toxic

When people describe a call centre as a terrible place to work , they are referring to places like the Commonwealth Bank. This bank will micro-manage you within an inch of your life. The advertisements for Customer Care Specialists gloss over the strict and very difficult to achieve KPI's that are part of your role in Direct Banking. The advertisements never mention that calls cannot be >180 seconds regardless of whether it’s necessary. You must adhere to your rostered break times down to the exact second. This can be very difficult to achieve when you have an argumentative customer on the line. 80-100 calls is the minimum expected amount of calls to be answered each shift. You must also get 9-10 rating from customers that appraise the quality of your calls (anything <9 is a fail). You have to "connect" with customers by asking the most contrived and disingenuous questions. Even when your calls are perfect, your power tripping Team Leader will always find something trivial to nit-pick about and berate you for it.It’s also not uncommon to stay back after a shift so your manager can go over your KPI's with a fine tooth comb or force you to complete yet another test. This is all unpaid too.If you’re a graduate/just starting out a career and think this is a good place to work at- think again. Avoid working in their call centre at all costs. It’s a dead-end job and will not teach you any marketable skills beyond knowing how to quickly answer and disconnect a phone. The odds of progressing beyond a Team Leader position are slim and the competition to work in other departments - 
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The management are inbred and the other are bottom feeders.They prey on vonarable people constantly and play head games.

They employ individuals that are not suitable for roles and rip customers off constantly.They need a good flogging and will get their just desserts.
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Good place

Not bad at all. Learned a lot during there. GOod career progression. High stress. Avoid if you're bad with KPIs. Well known company good if you're starting out.
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A relaxed work environment depending on the branch you work at.

Lots to learn as is to be expected in a banking role. Can become incredibly fast-paced and stressful depending on your workload and how busy it is.
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Very fast paced, long hours, learn a lot

very fast paced, higher management encourages WFH, however my immediate manager gives me a sense that he is not interested. This is hard as having young family, picking up from school WFH would be a blessing.
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Alright place to work

Repetitive role but good management and good support from other staff members. Would recommend for people wanting to go into banking roles but if not, then will find a bit consuming.

Pros

Good management

Cons

Long hours, repetitive
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Unnecessary political.

Very political environment and difficult to have an opinion that differs from the status quo. Workloads are unreasonable and the project based nature of many roles is not suited to working remotely

Pros

Benefits, amazing offices, long term career opportunity, interesting projects

Cons

Political, too many chiefs, unnecessary bureaucracy, expectations of workload are unreasonable
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8 years of my life down the drain.

I am an 8 year employee of the CBA, when I started at the bank back in 2013 the culture was great and I have always recommended CBA as the best place to work. let's just say over the last few years that has greatly changed. Very numbers focused, no care for the staff that are being abused by every customer because they needed to wait on hold for 2 hours and wanting the team Leaders to ensure all staff are happy and engaged 24/7 knowingly the work load is 150% more than hours in the week.Some good managers but they are under pressure 24/7 from the upper managers to hit all KPI's and reduce complaints from staff going out of site.
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worst

everything will look flashy on the outside. direct lending management is bad. hardest part of job is bullyingnothing enjoyable. they ruined my life
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Steer Clear from Commonwealth Bank

The absolute worst job I've ever had. From what the interview was..all the training we did to the Actual job it was a joke. Zero work life balance

Cons

Loads and loads
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Good to work at

Good to work at more pay would be nice make you work 40 hours but only pay you for 38. Hard to get annual leave when you want it. Good rewards at end of financial year share acquisition

Pros

Good benedits

Cons

Low pay
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Good place to work if you are passionate about customer service

Good place to work not toxic like other call center environmentIf you are passionate about customer service go for it. KPI driven work . Interview process has many steps but not very difficult
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Great company large organisation very busy lots to learn

Great company large organisation very busy lots to learn but once you have established relationships and networked it is a great place.Inclusive culture and great flexibility ie working from home options.Great discounts for employees for external companies

Pros

Inclusive culture, great flexibility ie working from home options, Great discounts for employees for external companies, Annual leave

Cons

Busy environment
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Pretty good place to work, nice people, but sometimes loong days.

Nice workplace with some fun stuff, like dress-ups, cake days etc. Sometimes long workings hours, like till 9pm, xmas time until 11pm. Also some work mates rushing on things, not properly looking into issues, just to a good KPI results and the issue overlooked would come back with more urgency...
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Good training, management getting better, good pay but other big 4 pay more

Moved up through the call centre developments relatively quick. Team leaders can be 'hit or miss' as far as being good and looking after staff. If you are good enough you will be recognised. Content enough to be there almost 10 years

Pros

Good base to learn basics and move up. Recognised brand

Cons

Pay could be better
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Worst Bank I've ever worked at, incompetent leadership is to blame.

It's the worst Bank I've worked at and the most negative work environment I've worked for. Management has no clue what they are doing and no proper management skills. Seems they were hired some time ago for all the wrong reasons. The worst people get ahead inside the bank. I'm not quite sure how they would survive in the future, as the troubles continue to grow. Many employees looking forward to the day they resign

Pros

Nothing.

Cons

Incompetent management
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Overall rating

Based on 684 reviews

Ratings by category

3.9 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.6 out of 5 stars for Job Security/Advancement
3.6 out of 5 stars for Management
3.7 out of 5 stars for Culture
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