Not interested in individual needs of staff
Customer Service Specialist (Former Employee) – Sydney Inner Suburbs NSW – 28 January 2019
Busy open plan work environment. Assisted customers with enquiries and educated with online banking and technology. Very sales focused and KPI driven. Proactive outbound calls expected daily while being observed by the manager was my least favourite part of the job. I had a particularly awful branch manager who was very unpleasant to work with, had her own agenda and encouraged a bad culture. Area management are very unsupportive. Most staff are employed on a part time basis and have their hours reviewed quarterly (my hours were cut to just 4 hours a day) with only the 2IC and manager full time, hardly any relief staff and annual leave is often refused. Thus my recent resignation after 9 years working for CBA. Shame because it was once a great place to work.
Staff shares and no fees on bank accounts
Expected to work after hours