Concentrix
3.4 out of 5 stars.
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Working at Concentrix: 34 Concentrix Reviews

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3.2Work–Life Balance

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good place to work, just watch out for the backstabbers

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good place to work, just watch out for the backstabbers. easy commute on public transport, understanding of persoinal issues and life issues. free coffee at their own 7eleven
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High stress, heavy work load and for basically minimum wage

This place is horrible. In the interviews and within the first week of starting you actually think this place would be great to work at, but you soon start realising everything they say is lies. Management don’t care about their employees wellbeing. Training is just an overload of information you never actually retain. Paid so little to handle such complex situations with customers, can’t really meet KPIs unless you hammer down the customers throat to use online services. Just a horrible experience, costs your mental health. Everyone ends up quitting by the time training ends. Even in training people are looking for other jobs. Always hiring.. red flags everywhere

Pros

Starbucks on the ground floor. Can meet some really great people

Cons

Micromanagement, high stress, extremely low pay for workload required
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A Here N There / Hit N Miss

Low pay for INTENSE WORKLOAD. THE WORK WILL affect your health in all aspects –VERY HIGH CLIENT ABUSE. Poor management; not engaged with the reality of the stress related to the job vs the extremely low salary.Poor pay. Poorly structured company, badly organised. Extremely poor management. Unrealistic KPI’s, extremely low salary for the workload. KPI's, micro managed, care about the dollar, not service, ridiculous expectations. Stressful targets impossible to maintainable, Really low pay for high stress. You will be mentally stressed before they bully you to quit - a favour: don't bother the job is absolutely not worth it. Low pay and the pressure isn’t worth the toll the terrible job will take on you. Unrealistic KPI’s, extremely low salary for the workload, micro managed, care about the dollar, not the service, ridiculous expectations. Low wages, HIGH pressure.

Pros

Not many

Cons

Low pay, high abuse, too fast pace, too stressful
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Working is fun here

Nice collaborative team. Variety of team members. Different age, different education, various backgrounds, various cultures under one roof. Sometimes you feel downgraded when you are paid for the same thing as your colleague who may not be as qualified as you but doing the same thing as you are doing. Obviously efficiency will be different as the level of skill will be different but under fair wage practices you will be getting same payment. If you are Permanent employee then it is good otherwise there are many who may need your skills.

Pros

Work environment, reward & recognition, fair work standard

Cons

Sitting job, difficult to mantain ergonomic, contract base work, paid for work not for qualifications
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Only when your desperate

Management was atrocious - my favourite part was that they would contact you about work stuff through facebook messenger. No support and definitely dont care about your opinions or views. ONLY WORK THERE IF YOUR DESPERATE FOR A JOB. The job that your also asked to do is way more than your pay rate. Incentives are L.O.L.

Pros

The people you work with

Cons

Management and the pay
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Great

Great company to work for. Made you feel like part of the company from the moment you started. From CEO to middle management. It was as fast paced and very educational.
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Amazing Culture

The most supportive workplace in the world. Amazing staff and management. Opportunities to grow. Incentive program, social club, snacks, drinks unlimited free coffee on site. It's literally a dream.
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Would not recommend

This company is not worth working for, the stress and micro management that you will continue to receive throughout your duration is ridiculous. They only care about numbers, think about this if it was a good place to work why do they constantly have such a high turnover and they continue to ALWAYS higher new staff. Employees dont get treated correctly, the team leaders are all young and inexperienced have no leadership skills and dont know how to handle certain situations. The pay is low for what you do, you get abused by customers and they expect you to just take another call. No support at all. The amount of rumours that go around that company is crazy - so much gossiping. WOULD NOT RECOMMEND AT ALL, LOW PAY FOR WHAT YOU DO, POOR MANAGEMENT WHO ONLY CARE ABOUT THE STATS, SO MUCH STRESS WITH NO SUPPORT. Think about this before you go for the interview - If a company was good to work for and looked after their employees WHY are they constantly hiring? Says alot, on average 14 people resign/walkout a week. They have permanent 'training team leaders' because there will always be new staff hired due to the amount of people that quit.

Cons

Low pay for what you deal with, micro managed, management team that have no experience on how to manage a team, no support
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Absolutely Disgusting

I was interviewed for this position, and didn't hear back for about 3 months. I finally got the call and was told id start in a months time. I start and all seems okay (a lot of BIG promises made and never delivered on) During the ridiculous 7 weeks training (which is as good as useless) if we finished even 3 minutes early for the day, we were forced to sit in silence until exactly 4:30pm. Once on the 'floor' the support that was drilled into our heads in training all but disappeared, you would sit there waiting for 45 minutes for help with an already frustrated customer on the phone, so every day was miserable. The Team Leaders were ridiculous, and only cared about numbers, not if you were suffering from phone calls about death or just having a customer threaten your life, they just wanted you to move onto the next call as If nothing happened. if you leave to take care of an emergent family situation, you are made to feel like the worst employee they've ever had and an even worse parent for being at work in the first place. give plenty of notice when you need to take leave, yet still make it out like youre a failure. they give you 6 months probation and look for reasons to fire you before that is up. I had the top scores across the board for ACW, AHT, Talk time and other KPIs and was still let go because it 'wasn't working out' this was not even a week after my team leader told me he wanted to promote me and said I was doing exceptionally in such a short time. over all it is absolutely disgusting, there is no support, the pay is barely minimum wage. only good - 
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Great place to work but the pay is low

Great place to work with a awesome culture and staff. The work is interesting and there is room to grow and learn. My only complaint was the pay rate.
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Not a good place to work for older staff members

This company is a generation Y run company and well lets just say that most of the older staff members there don't get a chance to move up and get more skilled and there is no real support most of the management team are there for themselves and don't care about anyone else except themselves
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Workplace Culture

Funny there is always a positive review for every negative TRUE review. HR/Marketing obviously trying to hide the truth. Pros: Quick recruitment process Cons: - clock watchers, no flexibility and can be reprimanded for being one minute late - no respect for staff, providing no room in group discussions and questions - no opportunity for growth - there is no workplace culture or work/life balance
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Miserable! Avoid!

- They hire basically whoever applies and then fire the weakest ones at the end of training so be warned! - HR (based in New Zealand and likely never have been to sites in Australia) lies to people before they’re hired
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Great

Fantastic people , encouraging Management, Values driven company providing opportunities to all, great atmosphere to work in. Technology was first class all the tools needed to provide great service
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Horrible

Game playing, high school bull. They chew you up and spit you out. Talk a big game but don't deliver. The grossest/dirtiest workplace I've ever been in.

Pros

They hire anyone

Cons

You are a pawn
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Good Workplace

Great supportive operation mangers to help you through a range of situations. work life balance with a rotation roster. Great employee focus and strong retention focus
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Great company - Low salary

Great company to work with but the salary is so low its hardly worth it. Great if you're looking to get into, or back into the work force and don't mind earning minimum wage.
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Untrustworthy, low pay, wouldn’t recommend

Lengthy interview process and what sounded like an amazing opportunity ended up being a low paid nightmare. So many promises that seemed to make the low salary just a little better, but none were followed through with. Endless hours, unattainable targets, tiny breaks and no support for very intense contracts. Employees are treated as dispensable and it shows the the high turnover rate. Wouldn’t recommend even if desperate for work.

Pros

Free hot water - sometimes

Cons

False promises and low pay
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Always a good place to work

Had really a good time and career build help was always available to all the associates. Had wonderful training and knowledge. Workplace culture was good and the hardest part of the job was to finish the contract for the reason being the department being relocated to a different country.
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Just another number to management

Struggled in this role, the shift hours vary which means one day you can be working until 9pm and then the next starting 8am and working weekends so no social life. Everything you do is watched excessively to make sure you hit their targets, which is understandable to a point but a bit more compassion would go a long way - there is a high turn over of staff because staff are being treat as numbers rather than individuals. You'll always be pushed to make sales regardless of your job role or whether it flows in the conversation with the customer. The customer could be shouting down the phone at you and team leaders will ask why you didn't ask if they wanted to take out another contract for the latest phone or tablet. Pretty bad place to work overall, wouldn't recommend to anyone.

Pros

Ability to get overtime, bonus if you get sales

Cons

bad management of staff, micromanaged excessively, odd shifts
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lots of things to learn and friendly atmosphere

The position I was assigned in was very much related to my course in College. The workplace's atmosphere is friendly and employees are willing to teach and lend a hand.
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Overall rating

3.4

Based on 26,802 reviews

Ratings by category

3.2
Work/Life Balance
3.2
Salary/Benefits
3.2
Job Security/Advancement
3.1
Management
3.2
Culture
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