CUA Employee Reviews

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5.0
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Wonderful staff and culture
Credit Analyst (Former Employee) –  Brisbane CBD19 June 2019
The staff and management are wonderful and supportive, always providing great feedback and encouraging self awareness and development
Only downfall was that the only positions available are temporary and does not offer security
Pros
Great culture
Cons
temporary positions
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1.0
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Would not recommend working here
Member Service Officer (Former Employee) –  Sydney NSW18 September 2018
I would definitely recommend getting a job in another bank/insurance company. As CUA will just be a bad experience for you. The management treat all staff badly and swear at staff members.
Pros
Some of the team members
Cons
Rotating rosters, bad management, swearing at staff, doesn’t matter how long you have been there they still treat you horrible, low pay.
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3.0
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HOD unsupportive
Member Service Officer (Former Employee) –  Brisbane QLD28 January 2018
Use to be a wonderful place to work 😪. New HOD so career focused and target driven -resulting in total lack of people skills with no care or compassion whatsoever for staff. Despite the support of co-workers and after a long career there, I’m so relieved to be out and would never return.
Pros
Co-workers, pay
Cons
Unsupportive, uncaring manager
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1.0
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They think they are a major bank
Lender and branch manager (Former Employee) –  NSW South Coast NSW14 December 2016
Targets are set like its a major bank but you dont get the foot traffic or systems to accomplish them.
Management tell you roles are coming up to advance your career and they never come.
Systems are way behind other banks.
Lots of people leave as expectations are high with little support.
Pay is decent but youll never make a bonus.
I would never work there again.
Pros
Pay
Cons
Everything else
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5.0
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This was a great job to where I was able to meet some lovely people in the community.
Teller (Former Employee) –  Maryborough QLD10 April 2016
Arrive at work in the morning after a refreshing sleep to co-workers and customers who usually were happy to see me.
I cannot say there was anything hard about this job, I loved every minute I was there, even if it was for only three months.
Pros
I slept in my own bed.
Cons
It was a 8.30-5 job.
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5.0
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Australia's Banking Contender
Head of (Current Employee) –  Brisbane, Australia27 January 2013
CUA is on a massive growth journey and is investing heavily in the business and its people.
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5.0
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Good employer overall
Customer services officer (Former Employee) –  Brisbane1 October 2012
Enjoyable place to work most times, did enjoy working in Head Office more than in branches.
Co-workers in Head Office were very supportive of each other.
The hardest part of the job was in the branch trying to reach targets.
Most enjoyable part of the job was meeting new people in the branch, and also working with a great crew in Head Office.
Pros
feeling a part of the team
Cons
targets
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Overall rating

3.7
Based on 20 reviews
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Ratings by category

3.1Work/Life Balance
3.0Salary/Benefits
2.7Job Security/Advancement
2.8Management
3.1Culture