3.7 out of 5 stars.
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DHL Employee Reviews for Customer Service Representative

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Customer Service Representative6 reviews
Australia6 reviews

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3.5Work–Life Balance

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Good place to work

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Busy call centre. 100+ calls per day typically.. Mostly tracking and booking. Good management .. supportive. Some difficult callers, otherwise pleasant


Lots of promotional events and merchandise


Cranky callers
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Uncommunicative & poor work life balance

Depends on your location you work at with the company, whether the workplace is enjoyable or not.But the HR team have a lack of communication with anyone & aren't always specific in their job ad's.They do not provide a good work life balance.


Free lunch every month Learning Opportunities


Can't accommodate part time work for parents No equality
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Official response from DHL

17 February 2022
Hello, Thank you for your feedback. We have carefully read your detailed feedback and we are very sorry that you are not 100% satisfied with DHL. We work continuously to offer our employees additional benefits. In our opinion, this is an important form of appreciation. We are pleased that you have received it so positively and have been able to use it to your advantage. It is part of our corporate philosophy to offer our employees individual opportunities for advancement within the company. We greatly appreciate that you have taken advantage of these opportunities. Work-life balance is a key part of self-care when juggling the responsibilities of your workday, home life, and relationships with your family members and other loved ones. We regret that you felt that the management did not have an open ear for employees. Thank you for your dedication and loyalty during the time you spent with us, all the best for your future projects. Greetings to Sydney! Your DHL Team

Best thing I did was leave

One piece of advise is to avoid the place. Especially if you apply for a customer service role under Direct to Market at Number 5. The so called National Service Manager is the rudest person ever. She talks down to everyone like they are stupid and all she does is talk behind you back. Avoid at all circumstances!!! Everyone is scared to raise anything about her as she will probably fire you.
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Not a great place to work

I worked at DHL for 4 weeks. I worked in the administration department doing Data Entry. I got the job after applying through an agency in which I had to pass 2 interviews and a typing test. All for a job which paid almost minimal wage and wasn't permanent. The office itself is massive and there are multiple departments within the office. I noticed straight away that team morale was low as nobody was allowed to talk with each other, even if all the work was done we were told to sit there silently. Dinner breaks were timed, toilet breaks were timed, also with the dinner breaks, we had to take them separately, I think they did this as a way of not forming a bond with the people you work with. The turnover was staff was quite high and people would leave week in week out and then were replaced by new casual staff. There didn't appear to be much room for career advancement. You could either be a data entry person or a head data entry person. I think the fact that even if you did all your work and had to sit there in silence was a bit daft. Internet usage was also banned along with phones even though the internet was on each computer and wasn't blocked. I remember in hindsight I should have applied to work in the warehouse at DHL because although they are busy, the team morale appeared to be much higher and the staff looked happier than what we were.
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Good workplace

Great place to meet great people. Has great systems in place - diversity of people in the company is great. Learned many things and different areas of transport. Hardest part would be longevity of being in the business.
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Great management free lunches

Great company great incentives Management willing to help Diversity Grateful with staff had amazing HR when we required it Always happy to help eachother


Dinners lunches Xmas parties great


Bought out
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Overall rating

Based on 22,230 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture

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