Intensive, high pressure environment to meet the needs of ratepayers
Administration/Customer Service Liaison Officer (Former Employee) – Preston, VIC – 30 October 2013
Dealing with the many and varied needs of community facility hirers, both regular and casual, required constant monitoring of all facets of facility hire including, but not limited to, facility maintenance, invoicing, bonds, inspections, managing all bookings and allocating days/times, fee application, policy development, budgeting, dealing with difficult customers and conflict resolution and supporting my co-workers to assist them in completing administration tasks.
Being busy at all times, building rapport with co-workers.
Sole co-ordinator of community facilities, little support available.