Darebin City Council Employee Reviews
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A great place to work. Located near to Preston train station and close to many amenities. Great collegues and flexible working hours, job is made interesting due to having to support different site locations, proving different variety of work challenges.
Department staff are great, but senior to middle management micro manage and are not as involved with staff concerns unless a rate payer complains.
The staff in general are great to work with. Plenty of laughs and humor. However the pressure by dissatisfied rate payers, builders and designers make life difficult and raise allot of pressure in meeting datelines.
The organisation have a very supportive group of people. There is a lot of processes that can improve as it's not efficient at times. However, there is investments on projects yearly to continuously improve which is great to see. Training is also provided to ensure those in the role succeed and delivery to the organisation strategies and plans.
The people are great
Limited development opportunities
Working at Darebin City Coucnil was a great opportunity to enhance many of my communication, consultation and negotiating skills .
I have completed a Service excellence Training in order to deliver exceptional customer service all round to all customers accessing any service from council. Working within a team of thirty employees helped me adapt to working with others from various cultures, demographic backgrounds and professional experiences.
Flexible working conditions, friendly team, worked between different four offices within Darebin, front counter cash handling skills, strong phone manner skills, undergoing a Service Excellence Training and monthly call evaluations to improve on service level.
The role was fantastic but I wanted to grow professionally
Dealing with the many and varied needs of community facility hirers, both regular and casual, required constant monitoring of all facets of facility hire including, but not limited to, facility maintenance, invoicing, bonds, inspections, managing all bookings and allocating days/times, fee application, policy development, budgeting, dealing with difficult customers and conflict resolution and supporting my co-workers to assist them in completing administration tasks.
Being busy at all times, building rapport with co-workers.
Sole co-ordinator of community facilities, little support available.
Liaise with colleagues and public I enjoy the customer service side of the role and what I can do for the clients and love interacting with people both internal and external stake holders. I enjoy my other role within council as Graffiti Removal Response Officer where I have the opportunity to be the person responsible and the management of cleaning up the streets. This involves liaising with contractors and dept of justice. Ordering of chemicals and paint products. Assisting the public with enquiries about how to remove graffiti from their properties. The hardest part of the job is the inability to assist all residents with their enquiries. at times we have enquiries that are totally not related to council at all.
Repetive phone calls
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