Forget it honestly. Don't waste your time....stressful, low pay, confidence knocking even though it is not for you.
Short answer: Terrible. When applying for the job, you'll be subjected to lots of " You're awesome, we're awesome, together we'll conquer the world!" propaganda. Then when you start the job, you realize you've been sold a lemon. You realize the training was totally inadequate, the software platform you use is outdated and confusing, the information database you rely on to answer most questions is conflicting and often wrong. You are monitored down to the second, so if you decide to quickly scoot into the toilet at the end of a meal break and log back onto your computer a minute late, you get a curt message from management making you feel like you're a horrible bludger. Because calls often take hours, meal times and break occur at irregular hours. If you work overtime (and this often happens because you get stuck on long calls), they don't pay you for it but instead promise to cut the equivalent amount of time from future work days. When I left, there was still unpaid overtime that I had not been compensated for with time off. Get a job in a Datacom call centre and you'll be taking calls on behalf of one of various federal government departments - if you think the Australian Government is callous and inefficient now, wait until you've been taking calls on its behalf for a few weeks - you'll want to migrate to another country.
I honestly believe they don't care. Datacom's business/employment model seems to be based on a "churn-and-burn" approach: They employ people en masse, pay them a pittance, and just keep replacing those who quit by employing more people en masse. This is why they are always constantly advertising customer service jobs and conducting large intake 'waves' of new employees.
I’ve got a call for group interview with Datacom. Just wondering what sort of activities I would be looking at there? Thank you
Interview, role play phone call, group activities. You'll also be told repeatedly how awesome it is to work at Datacom - but when you get the job and start working there you'll realize it is not so great at all.
I didn't - it was awful. My team leader was awesome, but he resigned not long after I did. There's a good chance you will too - the staff turnover rate at Datacom is crazy high. Most of the folks who were sitting around me were really nice and we got on well, helping each other when we could. But then I came back from my Xmas break to find they'd all been moved to another group to even out the numbers. You're just a number there, my advice would be keep looking for another job.
Competitive, unhealthy and miserable - There are some nice people but you’re micromanaged and monitored. I was unable to leave my desk to go on a toilet break because they want me to remain on standby in case a customer rang. The KPI’s are unachievable and the entire office is one huge joke. Considering I put up with this for two years is something I will regret for a long time. To anyone considering working here, I’m not writing this for nothing, I’m not a negative reviewer either but it’s not worth the pay and your time. There is a HR worker that’s really racist too.
Pathetically, very weak unable to work from home expected to continue working in office, no car park so forced to use public transportation too